Survey template: Customer survey about onboarding experience

Getting actionable feedback about customer onboarding can feel overwhelming—but real insights are just a conversation away. Use and try this AI-powered survey template from Specific to unlock smarter, more engaging onboarding experience feedback, faster.

What is a conversational survey and why AI makes it better for customers?

Traditional customer onboarding surveys often fall flat. We've all filled out those rigid forms: too many questions, too little relevance. It's no wonder people bail before finishing. That’s why we built Specific’s AI survey template to be conversational—just like texting a thoughtful friend, but with the expertise of a seasoned researcher.

So, what makes a conversational survey so different? Instead of presenting static question forms, the AI survey generator creates a dialogue. It adapts the flow, asks relevant follow-ups, and keeps people engaged right until the end. Research shows this approach works: AI-powered surveys reach completion rates of up to 80%—leagues ahead of traditional surveys, which typically stall out near 50% and see nearly half of respondents quit partway through [1].

Why use AI for customer surveys?

• AI survey template adapts in real time—so the conversation feels natural, not robotic.

• Customers stay engaged and finish more often.

• Surveys capture fuller, more honest responses—even clarifying confusion instantly.

• Specific delivers the best-in-class conversational experience. Both for you and your customers.

If you're curious about crafting onboarding surveys that don't get abandoned halfway, check our detailed guide on best questions for customer onboarding experience surveys.

With Specific’s AI survey builder, you’re not only saving time—you’re making surveys people actually want to finish.

Automatic follow-up questions based on previous reply

The real power in a conversational survey lies in the follow-ups. Specific’s AI doesn’t just deliver the same set of generic questions—it listens, then asks smart follow-up questions based on your customer’s last reply. Think of it as an expert interviewer sitting in. Every response gets the right clarification or dig-deeper moment, surfacing insights you’d never catch with static forms.

How much time could you save if you never needed to chase half-answered feedback by email? That’s the magic. Automated follow-up means no more guessing what your customer really meant—plus, it all happens in real time, without lifting a finger.

Here’s how a traditional form often misses the mark:

• Customer: “The setup was a bit confusing.”

• AI follow-up: “Could you share which part of the setup you found most confusing, so we can make it clearer?”

Without follow-ups, you’d be left with vague responses and lots of assumption. Thanks to our automatic AI follow-up questions, you always get the details you need.

Want to see how much of a difference these conversational follow-ups make? Try generating your own survey—you’ll instantly see the richer context and actionable insights in every answer.

Bottom line: followups make the survey a conversation, not just a checklist. That’s what makes it a true conversational survey.

Easy editing, like magic

Tweaking your onboarding survey template shouldn’t mean overhauling your whole project. With Specific, editing is as simple as chatting. Want to change a question, adjust the tone, or update follow-up logic? Just tell the AI survey editor what you’d like changed, and it’ll handle all the busywork for you—no need for clunky menus or endless forms. It’s like having an expert survey designer always ready to help. Learn more about AI survey editing.

Make edits in seconds, test it, repeat. That’s survey creation—demystified.

Survey delivery—landing page or in-product

When it comes to getting your onboarding experience survey in front of your customers, flexibility matters. Specific lets you deliver surveys in two ways, each tailored to how your customers interact with you:

• Sharable landing page surveys: Perfect for sending via email, posting in customer communities, or sharing links on social media. Great for onboarding campaigns or post-signup feedback where you want to reach users outside your product.

• In-product surveys: Drop the conversational survey right into your app, dashboard, or SaaS product as a non-intrusive chat widget. This is unbeatable for collecting feedback in context—like immediately after a customer completes onboarding, or when they hit a new milestone in-app.

For onboarding experience feedback, in-product surveys often capture customers’ thoughts while the experience is fresh—boosting accuracy and completion. But for broader or retrospective insights, landing page delivery gives you coverage wherever your customers communicate.

Curious which method is best for your use case? Our article on how to create customer onboarding surveys dives deeper into this decision.

AI-powered analysis: instant insights from customer feedback

Analyzing survey results shouldn’t be a chore. With Specific’s AI survey analysis, you skip the spreadsheets and get direct, actionable insights. Instantly spot key themes, track satisfaction, and chat with the AI about the results to answer deeper questions—all without manual crunching or hours of work.

• Automatic topic and trend detection finds what matters most to your customers.

• Ask nuanced questions like “What onboarding steps confuse users the most?” right in the platform.

See how powerful it can be to analyze customer onboarding experience survey responses with AI and surface priorities faster.

Use this onboarding experience survey template now

Start using this AI-powered onboarding experience survey template and turn every customer response into clear insight, with automatic follow-ups, simple editing, and instant analysis—no expertise required.