CSV import

Now you can import conversations along with customer data or update existing customer data. This is great for leveraging your CRM data!

You have two options:

• Conversation and Customer data: Select this option to import call transcripts along with related call and customer information.

• Customer data only: Use this for importing or updating customer-specific information such as adding new contacts, companies, or custom fields (e.g., MRR, Tier, etc.), or updating existing field values. Remember, importing company data requires a company ID, and contact data needs a contact ID to link information correctly and avoid duplicates.

  
  

When importing a CSV, Specific will automatically attempt to match and merge customer data using IDs or emails. This is awesome because it ensures your data remains clean.

Custom fields for smart filtering

Fields are very powerful, because they make it easy to filter your data. You can create custom fields and use them when importing and analyzing data.

Redesigned Study UI

The UI is now much easier to navigate, thanks to the topic detail opening in the right panel. The setup is significantly simpler.

Smarter Matching Insights to Topics

We've enhanced the way insights from text are matched to topics. The algorithm now considers tags when pairing insights with topics.

Description for AI

Additionally, we've added optional "Description for AI." It's a block of text where you can provide the AI with additional context. For instance, if you have a topic named "Performance," you can further specify whether it pertains to "employee performance" or "application speed."

Sources UI

We've introduced a new interface that consolidates all your sources, along with their associated processes, in one place.

This interface allows you to easily monitor the current processes that are running.

As part of this update, we've also made some changes to the interface, such as renaming "API funnels" to "Repositories."

Import & Export of Topics, Tags, and Descriptions

Now, you can import and export entire taxonomies of topics, tags, and descriptions from a study.

This enables you to copy topics from one study to another.

So if you are experimenting with prompts for categorization, you can easily duplicate studies to try new prompts.

Moreover, if you generate a substantial number of topics and tags (in Google Sheets or Excel), this helps you to import them in a snap!

This is a major update, bringing automation and flexibility.

Introducing Studies!

Previously, you had one taxonomy consisting of tags and topics. Now you can create multiple taxonomies with Studies!

A Study is a place where you can categorize and organize feedback from your data sources. You can have one or multiple different Studies.

Each Study has its own taxonomy of tags and topics, and each study can have one or multiple data sources.

For example, a study called "All Product Feedback" could aggregate and process all your product feedback from multiple different sources into a unified taxonomy.

Or you can have a Study like "Exit survey," where you would funnel only submissions from one exit form, looking for specific insights.

You can even have multiple Studies for the same "Exit survey" data, each automatically processing the data in a different way.

It's up to you.

Automate with Sources

A Source can be a feedback form, NPS survey, chat transcript, or any other qualitative data.

You can add one or multiple sources to a Study.

The most significant feature of Sources is automation. You can let the AI process the data. You simply type in what you are looking for in the data and how it should be categorized. It's very easy, no code required—just type the words.

We've made it flexible, as automation for each Source can be configured separately. This is very handy because each set of data may need a different approach for processing. For example, data from a simple feedback form has a different context than data from a chat transcript.

You can do complex tasks like:

• Processing the same data source multiple times in different ways, allowing you to experiment with your data.

• Running multiple analyses in parallel.

• Having multiple products, each with its own taxonomy.

Now you can send data to sources through our API. CSV import and integrations are coming soon.

API improvements

Our API is now easier to use, preventing you from accidentally messing up your data.

We've also updated and improved our API documentation, providing you with more examples.

Filter topics by user feedback

Now you can filter topics by the feedback that's inside. For example:

• Show topics that contain feedback created less than 1 month ago.

• Show topics that contain feedback from a specific user.

• Show topics that contain feedback from a specific company.

• Show topics that contain feedback from a specific source.

…and you can combine these filters!

Add tags to topics when linking insights

When linking an insight and creating a new topic, you can now add tags immediately. This is a small yet comfortable UX improvement.

API improvements

• We've added a custom_id field for the Company to enhance its integration with your tech stack.

• With our API, you can now create custom fields for the Company.

• We've also improved our API documentation by adding more API examples, adding a GraphQL Interactive console.

Filters for user feedback and topics

We've added filters to Feedback and Topics! You can add different filters, and even combine them.

Filters for Feedback

You can use following filters:

• Assignee of the feedback

• Linked topic

• Created date

• Customer (User or Company)

• Source of the feedback

• Created date ("show me feedback created during the last X months")

Filters for Topics

You can use following filters for Topics:

• Lead

• Tag

• Status

• Created date

More filtering options are already on their way.

We have also made some improvements to our API and the documentation. More to come!

Customer email field

Now, you have the ability to set emails for your customers with a super-smooth UX. You can add or search for emails right in the Customer modal, and this functionality works seamlessly in the Chrome Extension too.

Additionally, the Customers UI now includes a new column displaying the 'email' information.

Unread indicator in the User feedback inbox

Just like in a typical email client, the User feedback inbox now features a little red dot to indicate that you haven't seen specific user feedback.

Public API

Our Public API us here! Empowering developers to seamlessly interact with our platform. You can read the full API documentation here.

Here's some of the stuff you can do with it:

• Create/update/delete user

• Create/update/delete company

• Create/update/delete user email

• Create user feedback

• List users

• List companies

• ...and more!

AI for processing user feedback

We have introduced a new button labeled 'Process with AI.' This button highlights the insights and links them to topics using AI.

Here's how it works:

• If there already is a topic for such insight, it will link the insight to that topic.

• If there is not yet a topic, it will create a new one and flag it with the "AI" icon, so you know it was generated by AI.

Insights that are linked with AI are flagged with the same "AI" icon, and are purple. Insights that were created manually, or were marked as approved by human are green.

You can click on the "AI" icon to mark item as "approved by human".

It's still a V1, and there are a lot of improvements on the way!

Improvements:

• We have merged the categories 'User Problems' and 'Project Specs' into a unified section called 'Topics.'

• The Knowledge base was enabled by default until now. However, as of the latest update, it is now disabled by default, and you have the option to toggle it in the settings.

• The RICE scoring system was enabled by default until now. However, as of the latest update, it is now disabled by default, and you have the option to toggle it in the settings. If RICE is enabled, an empty RICE block will be added to all new Topics, and columns displaying RICE values will be shown in the Topics and Roadmap UI.

AI suggestions for categorization of user feedback

AI for linking insights is here! We've added a new AI-driven feature to enhance your workflow! Once you select text with an insight, the AI will suggest what stuff could be linked.

It's extremely helpful for teams dealing with large idea backlogs, and it even works in our new Chrome Extension!

Here's how it works:

1. Select the text with an insight.

2. Click the "Link insight" button.

3. A loader icon will appear next to the manual search input to indicate processing.

4. Once loaded, a new category "Suggested by AI" will appear, presenting a list of suggested insights generated by GPT.

This feature is designed to assist in extrapolating potential insights from your data, saving you time and adding another layer of depth to your analysis.

Happy exploring!

Chrome extension for capturing and categorizing user feedback

You can use our Chrome extension to capture anything from anywhere on the web—Zendesk, Front, you name it.

The best part is that you can categorize it right away in the extension, with the help of AI.

You can get the extension from the Chrome Web Store.

Notifications about new replies in comments

Now you can track comments, ensuring that you receive notifications for new replies.

If you are following a page discussion, you will also receive updates about new inline comments and replies in the comments that you are following. You can unfollow each comment individually.

This greatly improves async collaboration.

Introducing Customers

Now you can see who wants what, and keep everything linked.

You can add a new customer from the user feedback section.

Gain insights into each customer's engagement by tracking the number of feedback entries and insights they've provided.

In the new Customers UI you can:

• View all the associated feedback, insights, problems and projects linked to each customer,

• Sort!

• Edit customers: rename, delete, add to company, remove from company.

User feedback section in your projects and problems now shows the customer who provided that feedback.

Quick start guide

We've added a "Getting Started" section that includes a short video to assist with onboarding.

Figma integration

Pasting a Figma link will now embed it automatically.

Breadcrumbs

We have added breadcrumbs to improve navigation, making it clearer to see where you are

Search filter

Finally! Introducing a new search for both Problems and Projects! Simply click on the search icon or use the convenient keyboard shortcut "Cmd + F" to activate it.

Workflow for processing user feedback

Now you can mark feedback as processed. Additionally, there's a new filter to separate processed and unprocessed feedback. Once you mark feedback as processed, you will automatically jump to the next one.

Other improvements

• Improved states in the left panel. Now it's easier to see where you are.

• Improved the dummy data that populates a newly created workspace, making it more useful for users who are learning how to use the app.

Linear integration

We've got some exciting news: we're now integrated with Linear!

TL;DR:

• Create Linear project with one click.

• Seamless two-way sync

To get started, simply go to the Integrations section in Preferences and connect your Linear workspace.

Create Linear project in one click

You can easily create Linear projects from Specific with just one click.

Two-way sync

When you add a project to Delivery, you'll be asked if you want to create the same project in Linear. If you say yes, there's a two-way sync for the project title, lead and status. So if you change the title or lead in Linear, it will update in Specific and vice versa.

Keep in mind that only projects in Delivery can be added to Linear. If a project is only in Discovery, it can't be added. The Delivery statuses in Specific match those in Linear (backlog, planned, in progress, paused, completed, and canceled).

Specific pulls the list of your Linear members from Linear. If a member already exists in Specific, they'll be paired. If they don't exist in Specific, they'll be imported as Linear members so you can set them as leads even if they only exist in Linear.

Projects that are connected to Linear will display the Linear logo icon next to the Delivery status. Clicking on the icon will take you directly to the Linear project.

Link to the project spec

When a project is created in Linear, it will add a link to the Specific project spec to the Linear project so everyone involved can easily access it.

We're thrilled to bring you this integration and can't wait to see how it will streamline your workflow!

New table column showing Feedback count

There's a new column called "Feedback" which tells you how many user feedbacks are linked to a specific item. This is a great way to see how many customers are facing the same problem or requesting a the same feature.

If there are multiple insights linking from one user feedback, it still counts as one. That is because it's still one customer, who is just talking about it multiple times in the same conversation.

"Features" are now "Projects"

We've changed the name of "Features" to "Projects" since not everything is a feature and sometimes there are other types of work that need to be done like improving the infrastructure or marketing efforts. Additionally, we've updated some icons.

This change will make the upcoming Linear integration even more seamless.

Subscribe to updates in Discussion

By clicking the subscribe button, you can keep track of new posts in a discussion thread and never miss an important update.

You can see who is subscribed and if you mention someone in the discussion, they'll automatically be subscribed too. And if you don't want email notifications anymore, simply click "unsubscribe" in the discussion panel. We're also working on bringing this feature to inline comments, so keep an eye out for that!

Loom integration

Just paste a Loom video link and it'll embed automatically. Loom videos can be an effective tool for improving asynchronous communication in your workflows.

Cmd K

Now, by hitting "Cmd K", you can quickly search for anything. And if you want to open a page in a new tab, just select it and hit "Cmd Return". We're also planning on adding more commands to this feature soon, so stay tuned!

New workspaces are prepopulated with dummy data

When you create a new workspace, it'll come pre-populated with example content to give you an idea of how the product can be used. It's a great way to improve your onboarding experience and get you up to speed faster!

This is one of the initial steps we're taking to enhance your onboarding experience and make it more user-friendly.

Feature status has split into "Discovery" and "Delivery"

Specific now displays statuses as two separate fields - "Discovery" and "Delivery". This update provides a clearer picture of what is going on.

The "Discovery" field has three status options:

• To explore

• In exploration

• Ready for delivery

The "Delivery" field has six status options, which copy the statuses in Linear:

• Backlog

• Planned

• In progress

• Paused

• Canceled

• Completed

This will make the upcoming Linear integration even better.

Linking Problems to Features

Problem and Feature pages now allow for easier linking between the two. There's a dedicated block for linking Problems to Features and vice versa.

Creating a Feature from a Problem will automatically create a backlink. Additionally, you can easily view all the linked Features for a particular Problem and vice versa.

To make things even simpler, we've included a counter for linked Features in the list of all Problems UI, with a new column added next to the lead. It shows up if there is a link. Similarly, in the Features UI, you can now see the Problems.

Find text on a page, finally!

You can now use the Cmd F shortcut to find text on a page. We know, it is obvioussly one of those must-have features. So go ahead and enjoy!

Improvements

• You can add inline comments in user feedback.

• Added select box for selecting people in RICE scoring table.

• Mention people with @ in user feedback.

Fixes:

• Fixed modal for linking insights in feedback functionality.

User Feedback: Streamline Your Product Management Process

Connect, validate, and collaborate on user feedback.

We're thrilled to announce the latest addition to our product management suite: User Feedback. This powerful new feature will help you connect with your users, validate user problems and feature ideas, and foster better collaboration within your team.

User Feedback Use Cases:

• Validate user problems and features with your users

• Write notes during user interviews

• Collaborate on user feedback with your team

Here's what you can expect:

Bring user feedback to Specific

When you receive feedback about your product, you can bring it into Specific by either copy-pasting the content or typing it directly into our comprehensive text editor. This editor also enables you to take notes during user interviews.

Link user feedback to features and user problems

With User Feedback, you can select portions of the text (called Insights) and link them directly to your existing features or user problems. You can also create new user problems or features while linking an Insight, ensuring everything stays connected and organized.

An insight can be linked to multiple features or problems.

View linked insights on feature and user problem pages

See all the linked Insights from user feedback directly on the Feature and User Problem pages. This helps you keep track of user feedback in context with your product specs.

Internal discussions in the right panel

Discuss user feedback asynchronously with your team using the right panel, just like you do on Feature pages. This promotes efficient collaboration and communication within your team.

With this release, you can build better products by validating your work with users and collaborating more effectively with your team. Give it a try today and experience the difference it makes in your product management process.

As always, we're eager to hear your thoughts and feedback. Let us know what you think, and happy product managing!

Backlinks

Now, when you mention a document in another document, a backlink will be automatically created. This allows you to easily track and follow the relationships between your documents. You can see which problems link to a feature, which features link to a problem, what user feedback relates to a specific feature or problem, and what documents in your knowledge base link to a specific document. Backlinks bring a new level of structure and clarity to your development process, making it easier to build features that matter and products your customers need. Try it out now and let us know what you think!

Lead

Now you can assign a person who is responsible for each feature or problem in your product discovery process. This allows you to clearly identify who is leading each initiative and ensure accountability. You can assign a lead for research on a particular feature or for defining user problems. With Lead, you can streamline your product management process and improve collaboration.

Dynamic links to pages

Add links to pages, features, or problems dynamically by typing "@" and searching for them by name.

Reach as a percentage

Use percentages for calculating Reach in the RICE scoring. Simply type "50%" if you estimate that half of your user base will be reached.

Specify your user base

Define the number of users who use your product to calculate Reach in RICE scoring when using percentages.

Improvements

Improved number display. Display numbers in US format for easier readability.

Fixes:

• Corrected status display: Fixed an issue with the incorrect display of the status.

• Merged feature status: Merged the "Rejected" feature status into "Canceled."

Launching early access

We're launching the private beta! 🎉 Now you can request the early access by filling out the form on the homepage.

It's still a super-early access, so please expect bugs and many UX flaws!