Continue conversation after the end, filters and multiple chats in analysis, survey stats
This one’s packed with thoughtful upgrades that make things faster, clearer, and just nicer to use — especially when it comes to chatting with your survey data. The improvements radically boost how usable and collaborative AI analysis feels.
Continue the conversation after the end
You can now allow your respondents to keep chatting even after they hit the end of the survey. Perfect for collecting extra feedback, unexpected insights, or simply letting users share more than they initially planned.
Chat widget UX
The chat widget just got a lot smoother. Instead of waiting for a loading spinner, responses now appear word-by-word — just like in ChatGPT. It feels faster, more natural, and way more delightful.
AI Chat: powerful new features for analyzing survey replies
AI Chat (the tool that lets you talk to your collected survey data) got a serious upgrade:
Filters
You can now filter conversations based on specific user replies.
Want to analyze only conversations where users selected a particular option in Question 1? Done. This makes your analysis way more targeted and insightful.
Question cropping for smarter context
Choose which questions to send to the AI. This helps keep the context focused and lets you analyze more conversations without hitting context limits.
Multiple chats
Start as many chats as you want, each with its own filters. We also show who created each chat — making it easier to collaborate across teams.
Message avatars
See exactly who said what. When collaborating with colleagues in AI Chat, each message now shows the sender’s avatar.
Survey stats
You’ll now see quick stats right above each survey summary, including the total number of displays, how many unique users were reached, how many responses you received, and how many users didn’t respond.
AI Chat Upgrade: Manage Multiple Chats & Filter Questions
We've introduced two significant enhancements to our AI Chat feature, aimed at improving your survey analysis experience.
Multiple Chats
You can now initiate and manage multiple AI chat sessions simultaneously, similar to the functionality found in ChatGPT. This allows for more organized and focused analyses of your survey results.
Filter Questions for AI Analysis
This new feature enables you to concentrate on specific survey questions, allowing the AI to analyze a greater number of conversations within the context limit. By filtering questions, you can obtain more precise and relevant insights from your data.
These updates are designed to make your survey analysis more efficient and insightful.
Preview for survey templates
You can now preview and test each survey template before using it, making it easier to find the right one for your needs.
We've also added new templates and will continue to expand our collection with more options to suit different use cases.
NPS surveys
We’ve added support for a new type of question: NPS!
Net Promoter Score (NPS) is a powerful tool for measuring customer loyalty and satisfaction. It helps you understand how likely your users are to recommend your product to others, providing actionable insights to improve your service. For SaaS companies, NPS surveys are invaluable for identifying promoters, detractors, and opportunities to drive growth.
Tip: When running NPS surveys, remember to follow up with users after a few months (e.g., 3 or 6 months) to track changes in satisfaction and maintain an ongoing feedback loop. You can set this up in the Audience tab, look for "Recontact" option.
Set Attributes from the Backend
You can now set attributes directly from the backend! Examples for a string, a number, and a boolean are available in the installation guide to help you get started.
This feature unlocks a variety of use cases. For instance, in a deployment platform SaaS:
Track how many times a user deploys.
Once a user logs in, if they have made more than 5 deployments, show them an NPS survey.
JavaScript SDK guide
We've updated our JavaScript SDK and added a new documentation page with installation guide.
Multilingual surveys
Effortless Localization. You can now launch surveys in multiple languages, letting users interact in their preferred language. Simply define the languages you want, and the AI takes care of the translations. Use the setLanguage method with an ISO 639-1 code to match the user's language—it's seamless and easy.
First, try it out! Then check out our integration guide for setup details.
Attributes for smart targeting
Attributes are very powerful, because they make it easy to target users in pretty much any way you want.
Public API
Our Public API us here! Empowering developers to seamlessly interact with our platform. You can read the full API documentation here.
Here's some of the stuff you can do with it:
Create/update/delete user
Create/update/delete company
Create/update/delete user email
List users
List conversations
...and much more!