What is a linked insight in user feedback?
Insight is a part of text from user feedback that you can link to a feature of your product.
Who is a Maker?
Makers have full access. Their role is to create specs and link insights from user feedback to those specs. Makers typically are product managers, sales people, or customer success teams.
Who is a Contributor?
Contributors collaborate with makers on specs, and provide their inputs. They can add user feedback, edit specs, and change statuses. They can’t create new specs, add tags or link insights from user feedback. Contributors typically are tech leads, developers, designers, analysts, or customer support teams.
What payment methods do you offer?
We support payment through credit card. We use Stripe for processing payment.
What is your refund policy?
For monthly plans, there is no refund and your access will stop at the end of your billing cycle. For annual plans, there is a 7 day grace period.