Survey example: Customer survey about onboarding experience

This is an example of an AI survey for Customer onboarding experience—see and try the example now.

Many teams struggle to get actionable, high-quality feedback with traditional Customer onboarding experience surveys. They’re often tedious to build, and even harder to analyze once the results are in.

At Specific, we help people create conversational surveys that make both collecting and understanding feedback dramatically easier. Every tool on this page is powered by Specific’s advanced AI.

What is a conversational survey and why AI makes it better for Customer feedback

Getting great onboarding feedback from Customers is tough—traditional surveys are static, boring, and lead to low response rates. It’s hard to keep people engaged, let alone get answers that actually help improve your process. This is where AI-powered conversational surveys come in.

With the AI survey generator, you simply describe what you want to ask, and you’re instantly equipped with a tailored survey that sounds like a friendly chat, not a tedious form. Respondents are greeted with personalized, dynamic questions that adapt in real time—so it feels less like an interrogation and more like a conversation.

Let’s put it side by side:

Why use AI for Customer surveys?

• Higher response rates: AI-powered surveys have up to 90% completion, compared to a fraction of traditional surveys. The difference is AI’s ability to adapt on the fly—if a Customer hesitates or is about to drop, the experience pivots to keep them engaged.[1]

• Lower abandonment: AI reduces drop-off to between 15% and 25%. By adjusting questions and flow dynamically, respondents don’t get fatigued or frustrated and are far more likely to finish.[2]

• Better data quality: AI instantly validates and anchors responses in context, drastically reducing “bad” or incomplete data and cutting out the pain of manual data cleaning.[3]

With Specific, every conversational survey offers best-in-class user experience for Customer feedback: respondents feel heard, creators get clear and complete insights, and everyone saves time. Want a full breakdown? Dive deeper into the best onboarding experience survey questions for Customers or explore how to create a Customer onboarding survey with AI.

Automatic follow-up questions based on previous reply

What really sets a conversational AI survey apart is smart, real-time follow-up. With Specific’s AI follow-up feature, your survey probes deeper—just like a skilled researcher would in a live interview. The AI listens to what each Customer says and asks smart clarifying questions, uncovering motivations and pain points with natural back-and-forth. This saves you hours of back-and-forth emails or chasing after unclear responses.

Imagine collecting onboarding feedback, but the reply is vague:

• Customer: “It was fine, but I got a bit stuck.”

• AI follow-up: “Thanks for sharing! Could you tell me more about where you got stuck during onboarding?”

No more guesswork or shallow answers—every response is clarified and explored, unlocking rich qualitative insights. Try our AI survey example yourself and see how much more you can learn compared to regular survey tools.

By chaining relevant follow-ups, the experience becomes a true conversation, making it a real conversational survey.

Easy editing, like magic

Making changes to an AI survey on Specific is as easy as chatting with a colleague. Just describe what you want changed, and the AI updates your survey instantly using its expert knowledge—no clunky forms or confusing settings. Want to reword a question, add clarification, or change the tone? You can do it in seconds, and the boring, tedious stuff is off your plate. See how it works with our AI survey editor.

Survey delivery: in-product & link sharing

Getting Customers to answer your onboarding experience survey should be effortless. With Specific, you have two flexible options:

• Sharable landing page surveys: Instantly create a unique survey link you can share via email, chat, or even post in help docs. Ideal when onboarding feedback is needed from Customers outside your product. Example: Invite recent sign-ups or churned users to share onboarding impressions.

• In-product surveys: Deliver a conversational survey right inside your app or platform. Perfect for catching Customer sentiment in the moment—like right after completing onboarding, or when someone gets stuck on a key step. The survey appears as a friendly chat widget that doesn’t disrupt their flow.

Both methods are optimized for the Customer onboarding experience, letting you match your outreach to wherever your Customers are most engaged.

AI survey analysis: instant insights, zero spreadsheets

Once responses start coming in, AI-powered analysis makes sense of it all. Specific will automatically summarize answers, detect key topics, and even let you chat with AI about your onboarding feedback—so you can dig deeper, filter by segment, or ask “why are people churning?” and get clear, actionable answers. Forget manual coding or fighting spreadsheets—this is automated survey insights at their best. If you want a hands-on look, see our guide on how to analyze Customer onboarding experience survey responses with AI.

See this onboarding experience survey example now

See how an AI-powered, conversational survey transforms your Customer onboarding feedback. Try the live example—discover richer insights, zero busywork, and a smoother experience for everyone.