Survey template: SaaS Customer survey about pricing

Want deeper insights from your SaaS customers about pricing, without the grunt work? Use this AI-powered survey template from Specific—it brings you faster, richer feedback in a conversational format. Try it now and experience how AI transforms surveys for SaaS pricing research.

What is a conversational survey and why AI makes it better for SaaS customers

Getting honest, actionable pricing feedback from SaaS customers isn’t easy. Traditional forms often feel tedious or impersonal, leading to low engagement and fuzzy answers. That’s where a conversational approach—guided by an AI survey template—stands out.

Unlike the old model of static questionnaires, conversational surveys create a natural, chat-like interaction that nudges people to share more and drop their guard. It feels more like talking to a helpful researcher than filling out a checklist.

Let’s quickly compare manual vs. AI survey templates for SaaS pricing research:

Why use AI for SaaS customer pricing surveys?

• Higher engagement. AI-powered conversational surveys get more SaaS customers to respond and complete feedback loops, with up to 70-80% completion rates.[2]

• Cleaner, more actionable data. Automated logic checks and on-the-fly follow-ups mean you'll spend a lot less time wading through junk responses.[3]

• Lightning speed to insights. AI can analyze survey data in minutes—not days.[3]

• Modern, mobile-first design. Chat-like interface fits current user habits, so feedback feels familiar and effortless.

Specific is the leader in conversational AI survey experiences, making feedback frictionless for you and your users. If you want to dive deeper, we have a full guide on crafting the best questions for SaaS customer pricing surveys.

Automatic follow-up questions based on previous reply

One huge win with an AI survey template is smarter, real-time follow-ups. Specific’s automatic AI follow-up question engine instantly crafts the right question based on each SaaS customer’s reply, just as a skilled interviewer would. That means no more chasing down vague responses over email or getting lost in unclear feedback.

Here’s how things can go when you don’t use follow-ups:

• SaaS customer: “The price seems high.”

• AI follow-up: “Can you share what specifically felt expensive compared to alternatives?”

If you stop at the first answer, you never know if it’s the monthly fee, hidden costs, or pricing structure that bugs your user. Conversational AI probes gently for real context—no more guesswork required. This not only accelerates the process but results in richer, more organized datasets, which studies confirm leads to more reliable data for decisions.[3]

Curious about how your feedback can deepen with every response? Try out this survey generator and notice how it adapts live to what your SaaS customers say. The magic of follow-ups is what makes this a true conversational survey—your users feel heard, not interrogated.

Easy editing, like magic

Tweak questions, rewrite follow-up logic, or totally rework your AI survey template in seconds—just say what you want, and the AI survey editor updates your survey instantly. You don’t need to build everything from scratch or fiddle endlessly with form fields. Describe your desired change in plain language, and Specific’s AI does the heavy lifting. If you want, you can even create a custom survey from scratch.

Editing has never been this fast and painless, especially if you need to tailor surveys for evolving SaaS customer needs or suddenly want to dig deeper into a new aspect of pricing.

How to deliver your SaaS customer pricing survey

Getting your survey to users on their own terms maximizes response rates. Specific gives you two battle-tested options, both built for SaaS workflows and pricing research:

• Sharable landing page surveys: Perfect for campaigns—send a link via email or in-app message, or share on social to target specific customer segments. Great for one-off pricing research or invitations to non-authenticated customers.

• In-product surveys: Embed right inside your SaaS app, so users share feedback while trying new pricing features or after a transaction. This is unbeatable for targeting active users at the most relevant moments.

For SaaS customer pricing, in-product delivery often yields the most context-rich responses—since users give feedback right when they notice or consider price changes. Yet, landing page surveys can cast a wider net, especially during launches or when you want unbiased reactions from various customer segments.

Automated analysis—insights in minutes, not weeks

Forget poring over spreadsheets. Specific uses AI-powered survey analysis to instantly summarize responses, detect the key pricing themes, and convert raw data to action steps. Features like automatic topic detection and the ability to chat directly with AI about results (instead of filtering in Excel) free up your team to act fast and stay sharp. Want to see what it looks like in practice? Read our full guide on how to analyze SaaS customer pricing survey responses with AI.

This is true automated survey insights at work—no boring manual coding or post-collection headaches, just clear answers to move your pricing strategy forward.

Use this pricing survey template now

Start collecting deeper, clearer pricing feedback from SaaS customers in minutes using this AI-powered conversational survey template—complete with smart follow-ups, easy editing, and instant insights only Specific delivers. Try it and see the results for yourself.