Survey template: Customer survey about customer satisfaction

Struggling to get high-quality feedback with your customer satisfaction surveys? Use and try this AI survey template—Specific’s conversational survey tool makes the whole process intelligent, seamless, and remarkably engaging.

What is a conversational survey and why AI makes it better for customers

Most customer satisfaction surveys either feel like a chore or miss the mark entirely. That’s a common problem—traditional survey tools can push people away with long, rigid forms, leading to low completion rates and half-baked answers. We built Specific to tackle this head-on by reimagining the process from a customer-first perspective.

A conversational survey mimics the way a real conversation unfolds. Instead of dumping a page of questions, it chats naturally—asking, clarifying, following up. Powered by AI, our survey generator makes launching these dynamic interactions a breeze, especially if you’re looking to boost participation and get more honest feedback.

Here’s a quick comparison:

Why use AI for customer surveys?

• AI adapts the survey in real time based on each customer’s responses.

• It clarifies vague answers by naturally probing further—no more “meh” data.

• You gather richer, more actionable insights without annoying your audience.

Specific’s conversational survey experience stands out for both customers and teams—it’s fast, adaptive, and simply feels better. You can make your own AI-powered surveys from scratch too, or start with a proven template.

Automatic follow-up questions based on previous reply

Where most surveys settle for whatever’s written in a blank box, Specific uses real-time AI to engage like a thoughtful interviewer. Each answer unlocks a smart follow-up—the AI gathers extra context instantly, so you get clarity instead of confusion. If you ever tried to chase clarifications over email, you know how much time this saves.

Here’s what happens when you don’t have good follow-ups:

• Customer: “Support was fine, but could be better.”

• AI follow-up: “Can you share what would have made the support experience better for you?”

• Customer: “The product feels slow.”

• AI follow-up: “What part of the product felt slow to you? Was it loading, saving, or something else?”

Without this layer, you’re left guessing—sometimes missing the very insight you were hunting for. Specific’s automatic follow-up questions feature ensures your surveys remain conversational, never feeling like a cold, dead-end form.

Followups turn surveys into a flowing exchange—this is what makes a conversational survey work. Try generating and previewing a conversational survey to see how much richer your data can be.

Easy editing, like magic

Updating your survey couldn’t be simpler. Got a new idea or want to tweak a question? Just chat with Specific’s AI survey editor as you would with a teammate, and our AI handles all the heavy lifting instantly.

No more wrestling with endless field settings or forms—the AI guides you, rewrites for clarity, and lets you edit in seconds. It’s especially useful if you’re iterating rapidly, responding to new trends, or want to experiment with better customer satisfaction survey questions.

Survey delivery: in-product & landing page—tailored for customer feedback

Getting your conversational customer satisfaction survey into the right hands is just as crucial as designing the perfect questions. With Specific, you can deliver surveys in two ways:

• Sharable landing page surveys

  • Best for email campaigns, newsletters, or sharing via chat with customers outside your app

  • Great when you want feedback from many customers at once, with a frictionless entry point

• In-product surveys

  • Perfect for capturing real-time customer feedback inside your app or website, triggered by specific behavior or timing

  • Ideal for ongoing NPS, post-support satisfaction checks, or pinpointing why users churn

For most customer satisfaction feedback, in-product surveys tend to capture more timely, contextual insights—triggered right when emotions and events are fresh. But for post-purchase, onboarding, or broad outreach, landing page surveys are just as powerful. Either way, you can always learn how to create customer satisfaction surveys that fit your use case.

AI makes analyzing survey responses effortless

Tired of slogging through spreadsheets and reading hundreds of open texts? With Specific, AI survey analysis delivers automated survey insights in seconds—summarizing every response, detecting themes, and highlighting customer pain points instantly. Our AI can analyze up to 1,000 comments per second, and processes feedback 60% faster than manual methods [2][3].

You can even chat with AI about your survey results for deeper exploration—without setup or exports. For more on this, see our walkthrough on how to analyze customer satisfaction survey responses with AI.

Use this customer satisfaction survey template now

Collect better feedback, save time, and uncover insights that drive change—use this conversational customer satisfaction survey template and see the power of AI-driven surveys in action.