Survey example: Customer survey about customer satisfaction

This is an example of an AI survey for Customer satisfaction, designed to spark higher response and richer feedback. Give it a try: see and try the example.

Building truly effective customer satisfaction surveys isn’t easy. Most of us struggle to create questions that are relevant, succinct, and actually get answered by customers.

Specific’s survey tools make this simple, combining AI-powered creation, smart follow-ups, and expert-level analysis all in one place. Every example on this page is powered by Specific.

What is a conversational survey and why AI makes it better for customer feedback

Most teams want more customer insights, but traditional surveys rarely deliver. Manual survey design is time-consuming, often leads to low participation, and can be painfully rigid—especially when your customers expect a seamless, personal experience.

This is where an AI survey example like the one you see here changes the game. Instead of a static form, you get an actual conversation—a dynamic, chat-like experience that adapts on the fly and keeps customers engaged.

Manual (traditional) surveys often hit these roadblocks:

• Boring, one-size-fits-all questions

• Low response rates—sometimes as low as 2% for online surveys, with average rates hovering around 10–30% depending on delivery method [1]

• No space for follow-ups or clarifying misunderstandings

Meanwhile, AI-driven conversational surveys can increase completion rates by up to 40% over traditional forms[2]. By simulating a genuine dialogue, they invite feedback in a way that feels natural and even enjoyable.

Why use AI for customer surveys?

• AI survey generators let anyone craft expert-level surveys and launch them effortlessly.

• Dynamic, chat-based surveys adapt to each customer for higher engagement.

• Specific ensures every customer satisfaction survey is a breeze for both you and your respondents.

• Plus, our AI-powered approach eliminates the burden of long, dull forms—which notoriously lead to drop-off rates above 90% for surveys over 20 minutes [3].

This is why so many teams are swapping manual survey builders for tools like Specific. Want even more tips? Check out the best questions for customer surveys about satisfaction, or learn how to create a customer survey with AI.

Automatic follow-up questions based on previous reply

Here’s where conversational surveys really shine: AI-powered follow-up questions. Specific’s AI probes deeper after every answer. If a reply is vague, the AI asks for more—just like a skilled interviewer—so you actually get the context you need for strong insights. That’s how you avoid spending days chasing clarifications by email.

Here are examples:

• Customer: “It’s fine, I guess.”

• AI follow-up: “Could you tell me more about what would make your experience great?”

• Customer: “The delivery was okay.”

• AI follow-up: “What could have made the delivery process even smoother for you?”

If you skip these follow-ups, you’re almost guaranteed to end up with frustratingly unclear answers—wasting time and missing out on the insights that fuel product improvements. With AI-driven follow-ups, the survey keeps the conversation alive and context-rich, just like a real human would.

If you haven't tried a survey like this, generate one and see the experience for yourself. With every answer, follow-up, and nudge, it feels less like a "form" and more like a real conversation—making it a true conversational survey.

Easy editing, like magic

Changing the survey? No sweat. With Specific’s AI survey editor, just tell the AI what you want—add a follow-up, adjust the tone, rephrase a question—and it handles the rest instantly. You get expert-quality tweaks in seconds. No more digging through endless settings or debating wording with your team. The AI takes care of the tedious details, leaving you with a polished customer satisfaction survey every single time.

If you ever need to build your own from scratch, you can use the AI survey generator for a fresh template about any topic or audience.

Customer survey delivery methods

You can deliver this customer satisfaction survey to your audience in two flexible ways:

• Sharable landing page surveys: Send your survey via a link in newsletters, customer emails, social media, or embed it into your website—a perfect fit for post-purchase feedback or NPS campaigns sent directly to your whole customer base.

• In-product surveys: Launch the survey directly inside your app or website. Perfect for targeting specific customers at the right moment (for example, after using a new feature or completing a transaction), and quickly capturing their fresh, contextual feedback.

Most teams running customer satisfaction surveys start with a sharable landing page, then embed in-product for ongoing, context-rich feedback. Choose what fits your workflow—either way, you get a seamless, conversational survey experience that adapts to your customers.

Fast, AI-powered analysis of survey responses

Specific does the heavy lifting after you gather responses, too. Our AI survey analysis instantly summarizes individual answers, spots patterns and themes, and highlights actionable takeaways—no more wrestling with spreadsheets or drowning in raw data. With automatic topic detection and the power to chat directly with AI about your customer feedback, you’ll never waste hours hunting for insights. Learn more about how to analyze customer satisfaction survey responses with AI and unlock true depth in your customer conversations.

See this customer satisfaction survey example now

Experience the difference—see and try the AI conversational customer satisfaction survey now. You’ll collect higher-quality feedback, engage more respondents, and cut hours from your workflow—all with a simple, natural chat experience.