Survey template: SaaS Customer survey about time to value
Create custom survey template by chatting with AI.
Ready to get richer feedback on your users’ time to value? Our AI survey template makes it fast for any SaaS team to gather actionable insights—just use and try this template from Specific’s suite of tools to discover what users are experiencing in real time.
What is a conversational survey and why AI makes it better for SaaS customers
Traditional customer feedback surveys rarely engage SaaS customers effectively. Most get ignored or produce generic answers—often because they feel like dead-end forms. A conversational survey breaks that pattern. It feels like a helpful chat, with dynamic follow-up questions that dig deeper into what really matters for your users’ time to value.
What’s different? Manual survey creation is tedious and limited by human bandwidth, while using an AI survey generator—like the one in Specific—means you can build expert-level, SaaS-focused surveys in minutes. No scripts, no static forms—just a smart interviewer that adapts, probes, and keeps the conversation relevant.
Let’s look at how AI-driven conversational surveys outperform traditional approaches:
Manual Surveys | AI-Generated Conversational Surveys |
---|---|
Static, one-size-fits-all questions | Dynamic, context-aware conversation |
Low response rates (5-15%) [1] | High engagement (70-80% completion) [2] |
Slow to analyze, often with shallow followup | Automated insights delivered in real time [3] |
Tedious to update or iterate | Edit with a simple chat command |
Why use AI for SaaS customer surveys?
With AI + conversational design, you remove barriers to honest, rich feedback. When you use an AI survey template for SaaS customers, your survey feels personal and adapts to every response. That’s a big reason conversational surveys consistently drive engagement rates up to 80%, compared to less than 15% for typical web or email forms [1][2].
Specific specializes in this approach: our conversational surveys are optimized for SaaS teams, delivering a user experience that feels effortless—both for survey creators and your customers. If you’re aiming to truly understand which questions drive the best feedback about time to value, AI-led surveys are the new standard.
Automatic follow-up questions based on previous reply
The power of Specific isn’t just in the initial questions. Our AI-driven follow-up capability means the survey doesn’t stop at the first answer. Instead, it acts like a smart researcher, asking on-the-fly followups that draw out real experiences and motivations—saving you the pain of chasing unclear feedback later by email or endless Slack threads.
Let’s see the difference. Imagine what happens if you skip followups:
SaaS customer: “The onboarding experience was okay.”
No follow-up: End of story. You don’t know what “okay” means or which part could be improved.
AI follow-up: “Could you share what made the onboarding feel just ‘okay’? Were there specific steps that could be faster?”
It’s that responsive dialogue that leads to clear, actionable insights about your users’ time to value. Curious? Try generating a survey for yourself and watch how our AI builds on each reply—the effect is immediate and obvious.
With these real-time, context-aware followups, your survey becomes a true conversational exchange, not just a list of disconnected questions. That’s the secret behind a conversational survey that actually works.
Easy editing, like magic
Tweaking or improving your survey shouldn’t mean rebuilding from scratch. With Specific, editing your AI survey template is as simple as chatting. Tell the AI what you want changed—maybe you want to “add a question about user expectations,” or “rephrase to be more casual”—and it updates your survey instantly.
You don’t need to wrangle form builders or copy/paste for hours. Our AI survey editor does the hard work, using expert research know-how so your SaaS customer survey is always best-in-class. Editing takes seconds, not hours. You stay focused on what matters: understanding and improving time to value.
Delivering surveys to SaaS customers: product and landing page
Once you’ve customized your survey, getting it in front of your users is just as flexible. For time to value feedback, delivery method matters. Here’s how Specific makes it seamless:
In-product surveys – Show your survey right inside your SaaS app, exactly when the user finishes onboarding or hits a key milestone. Capture immediate impressions about their experience “in the moment.” This is ideal for deep, context-rich feedback on your onboarding or time to value flow. Perfect for product managers or UX leads.
Sharable landing page surveys – Distribute a unique link via email or chat. Great for quick check-ins with users who may not be active in-app or for wide-reaching feedback (CX/CSM teams, churned users).
If you’re looking to maximize engagement and get unfiltered, candid feedback, in-product surveys tend to drive the deepest insights for time to value analysis. But both options are just a click away—use what fits your process best.
AI-powered analysis: instant, actionable insights
Getting high-quality responses is only half the battle—what matters next is fast, accurate analysis. With Specific’s AI survey analysis, you never have to export CSVs or dig through messy spreadsheets.
Our platform instantly summarizes feedback, highlights main themes, and even lets you chat with AI to surface patterns or clarify answers. With automatic topic detection and advanced filtering, you get actionable insights in hours, not days [3]. For a step-by-step guide on how to analyze SaaS customer time to value survey responses with AI, check out our detailed walkthrough.
If you want data you can actually use—without manual grunt work—this is the way to do it.
Use this time to value survey template now
Unlock better, faster product feedback—use this AI-powered conversational survey template for SaaS customers and get to the heart of your users’ time to value. See the difference that Specific’s technology and approach brings to your research process.
Related resources
Sources
WorldMetrics. Average Survey Response Rate: Statistics for Online, Email & Phone Surveys.
MetaForms. The Data Collection Metrics for AI-Powered Surveys vs Traditional Online Surveys
Clootrack. AI Data Analytics Tools vs. Traditional Business Surveys