Survey example: SaaS Customer survey about time to value

This is an example of an AI survey about time to value for SaaS customers—see and try the example. If you’re interested in understanding customer experiences and speeding up adoption, this template is for you.

It’s surprisingly hard to craft a SaaS customer time to value survey that actually delivers useful, honest insights and doesn’t fizzle out in your users’ inboxes.

At Specific, we’ve spent years building the tools and methodology that power conversational, engaging, and insightful surveys—so you get better feedback, faster.

What is a conversational survey and why AI makes it better for SaaS customers

Building a truly effective SaaS customer time to value survey is tough. Traditional survey forms feel cold and impersonal—most people either ignore them or breeze through with half-hearted answers. The industry average response rate for surveys hovers around 33% and drops as low as 10-15% for online surveys. That’s a lot of missed insights and wasted effort for teams that crave actionable feedback. [1]

This is where the AI survey example approach stands out. With conversational surveys, powered by AI, you’re not just throwing static questions at your users. You’re guiding them through a natural, chat-like exchange—something that feels much more like talking to a helpful person who genuinely wants to understand their journey. Studies show conversational formats boost response rates up to 35-40%—that’s a significant leap. [2]

If you’ve ever tried to craft a good survey manually, you know it’s painstaking. You have to imagine every possible response, add clarifying instructions, and hope people don’t abandon your form. AI survey generators flip this problem on its head. Instead of scripting every detail, let the AI handle context, tone, and probing questions for you. You save hours, and the questions feel fresh—not stale or robotic.

Why use AI for SaaS customer surveys?

• Conversational AI surveys engage customers and boost completion rates

• AI follow-ups drive higher-quality answers by clarifying meaning and intent [3]

• Survey creation, delivery, and analysis are dramatically streamlined

Specific delivers best-in-class conversational survey experiences. From SaaS customer time to value feedback to any other insight you need, you get seamless interaction and richer context—making both the respondent and researcher experience better. If you’re curious about smart question selection, check out the best questions for SaaS customer surveys about time to value or try the AI survey generator for any custom survey.

Automatic follow-up questions based on previous reply

The magic of a true conversational survey is its ability to respond intelligently—just like you would if you interviewed each customer yourself. Specific uses AI to generate real-time, context-aware follow-up questions, collecting richer insights with less work. No more chasing users over email for clarification—it all happens in the flow, automatically.

Here’s what can go wrong if you don’t use follow-ups:

• SaaS Customer: “It took a while to see value.”

• AI follow-up: “What specifically caused the delay in realizing value from our product?”

Without that clarifying question, you’re left guessing what slowed things down. But with AI-generated follow-ups, every vague or incomplete answer is explored in real time. You can see how this feature works in detail at automatic AI follow-up questions.

Trying it yourself is the only way to appreciate how natural it feels—just generate or edit your survey, and watch the AI handle the hard parts.

Follow-up questions turn a bland form into a genuine back-and-forth, making this a conversational survey from start to finish.

Easy editing, like magic

Editing your SaaS customer survey on time to value shouldn’t be a grind. With Specific’s AI survey editor, you simply describe what you want changed in a chat—switch a question, adjust the tone, or add a new follow-up—and the AI does the tedious work instantly. No more wrangling endless form fields or logic settings. You’ll have your tweaks done in seconds, not hours. See it in action at AI survey editor.

Survey delivery: in-product and link-based

Getting responses from SaaS customers means meeting them where they are. That’s why this conversational AI survey example can be delivered via:

• Sharable landing page surveys

  • Best for outreach by email, newsletters, or direct sharing

  • Perfect when you want user feedback from many different touchpoints, regardless of whether users are logged in

• In-product surveys

  • Trigger at the right moment—like after feature adoption—to measure time to value inside your SaaS app

  • Excellent for high-context, real-time feedback from active users

For SaaS customer time to value surveys, in-product delivery usually wins in terms of timing and context. But for collecting feedback from a broad audience after onboarding or from multiple channels, sharable landing pages are a strong alternative. Learn how to create a SaaS customer survey about time to value in minutes.

AI survey analysis: instant insights from every response

Analyzing survey responses with Specific’s AI is a game-changer. AI-powered survey analysis summarizes themes, uncovers trends, and converts even open-ended feedback into clear, actionable insights—no spreadsheets, no manual sorting. Features like automatic topic detection and direct AI chat let you ask, “What’s blocking users from reaching value quickly?” with instant results. See more about how to analyze SaaS customer time to value survey responses with AI or visit AI survey response analysis for a deep dive.

See this time to value survey example now

Explore how AI-powered, conversational surveys transform SaaS customer feedback—see and try it now to discover better insights, faster.