Survey template: SaaS Customer survey about onboarding experience

Nailing your onboarding experience is everything, but building a high-quality SaaS customer onboarding survey takes hours—unless you have an AI survey template to do the heavy lifting. Use and try this template to capture actionable feedback fast, all with Specific’s leading conversational tools.

What is a conversational survey and why AI makes it better for SaaS customers

We all want to hear from our SaaS customers, but outdated, form-based surveys often miss the mark—low completion rates, bland insights, and a boring user experience. The conversational survey flips this on its head, using natural, chat-like questions to actually engage people. With Specific’s AI survey template for onboarding experience, the entire feedback process feels like a real conversation, not just another task to ignore.

Traditional/manual survey creation comes with its own set of headaches: repetitive question writing, logic setup, manual follow-ups, and agonizing over survey structure. The AI survey generator in Specific wipes all that away. It instantly transforms your onboarding experience questions into a dynamic conversation, built on expert-backed templates and live AI guidance.

Why use AI for SaaS customer surveys?

AI-powered conversational surveys aren’t just easier to set up—they’re more fun to take and get you better information. Our data shows that AI-driven surveys reach completion rates of 70-90%, far outpacing the 10-30% typical of old-school forms. That’s because AI can personalize the flow, skip irrelevant questions, and keep people engaged until the end. As a result, you'll see richer, more honest, and relevant feedback about the onboarding experience—exactly what you need to refine your product for new users. [1][2]

At Specific, we’ve prioritized the best-in-class user experience in all our conversational surveys, removing the friction and making feedback collection seamless for both creators and SaaS customers alike. If you want to dive deeper into building your own version, see our step-by-step on how to create SaaS customer surveys about onboarding experience, or explore more with our flexible AI survey generator if you want to start from scratch.

Automatic follow-up questions based on previous reply

The true power of Specific’s conversational surveys lies in smart AI-driven follow-ups. When a SaaS customer gives a reply, our AI instantly crafts clarifying questions, digging for the “why” and surfacing deeper context. It’s like having an expert interviewer run the survey for you.

• SaaS customer: “Setup was confusing.”

• AI follow-up: “Could you tell us which part of the setup process was unclear? Was it something in the documentation or within the product itself?”

If you skip these follow-ups, responses stay vague—so you’re left wondering what to actually fix. Imagine:

• SaaS customer: “I had trouble getting started.”

• No follow-up: End of conversation. You’re stuck with guesswork.

But with AI-powered follow-ups, you get precision. No more chasing users via email, or deciphering ambiguous answers later. These automated follow-ups save you massive time and enable granular, actionable insights. Curious how this feels? Generate a survey with our template and see the conversational difference firsthand—or check out how this works in detail at our automatic AI follow-up questions feature page.

Thanks to these natural follow-ups, every survey becomes a genuine conversation, not a one-way form fill—delivering the deep context nothing else can.

Easy editing, like magic

Don’t settle for a survey that doesn’t fit your onboarding journey. With Specific, you can edit this AI survey template effortlessly using our smart chat interface—just tell the AI what you want to change and your survey updates in real time. Want to add or change a question? Tweak the tone? Adjust follow-up depth? Done in seconds, no manual logic-building or endless toggling. The heavy lifting is handled by AI, so you can focus on what to ask, not how to build it. Learn more about the AI survey editor here.

Survey delivery: landing page or in-product widget

Your SaaS onboarding survey can reach customers wherever they are, thanks to two tailored delivery options:

• Sharable landing page surveys — Instantly share your onboarding experience survey via a dedicated landing page. Perfect for emailing new customers after signup, onboarding webinars, or sending a universal feedback link. Fast, versatile, no code required.

• In-product surveys — Collect onboarding feedback directly inside your SaaS product. Pop up a chat-style widget just as users finish signup, complete an onboarding checklist, or explore the dashboard for the first time. This captures real-time insights at the key moment, when impressions are fresh—vital for onboarding improvement.

For onboarding experience feedback, in-product surveys are often the gold standard—they let you catch customer reactions as they happen. But for longer feedback cycles or mass outreach, shareable landing pages are unbeatable. Both are at your fingertips in Specific, so you can match the method to your users. Get full details on delivery options at landing page surveys and in-product surveys.

Analyze survey responses with AI

No more spreadsheet slog or manual sorting. With Specific, AI-powered analysis automatically summarizes each onboarding experience response, surfaces key themes, and highlights patterns you’d otherwise miss—instantly. Tools like AI survey analysis and automated survey insights recognize sentiment and extract actionable data, with up to 90% accuracy in AI-powered sentiment analysis, compared to only 60-70% for manual approaches. [3]

You can chat directly with AI to dig deeper into pain points or trends—try asking, “What are the top onboarding blockers?” All this is done in minutes, not days. For more tips, see our full guide on how to analyze SaaS customer onboarding experience survey responses with AI or visit the AI survey response analysis feature page.

Use this onboarding experience survey template now

Unlock richer SaaS customer onboarding insights than ever—put this conversational AI survey template to work and watch response rates soar, while AI handles everything from smart follow-ups to instant analysis.