Survey template: Inactive Users survey about reactivation incentives

Looking for new ways to re-engage inactive users with the right reactivation incentives? Use and try this template—it’s purpose-built to get high-quality feedback and make your outreach more effective, using Specific’s tools for AI-powered conversational surveys.

What is a conversational survey and why AI makes it better for inactive users

Traditional surveys often miss the mark with inactive users. The average nonresponse rate in these surveys is around 40%, creating gaps in your data and missing the insights you need to get users back on board [1]. What makes it tough is that disengaged users are the least likely to care about giving feedback—so even modest improvements in response rates are a big win.

This is where an AI survey template shines, especially when dealing with inactive users and reactivation incentives. Unlike static, manual surveys, AI-generated conversational surveys feel like a real dialog. You’re not just sending a list of questions; you’re sparking a conversation that evolves in real time, based on what users say.

Why use AI for inactive users surveys?

Using an AI survey generator helps you avoid the biggest survey pitfalls—generic questions, low response rates, and incomplete data. With Specific, you get not only higher-quality answers but also a process that respects your users’ time. For more tips on standout survey questions, check our guide on the best questions for inactive users reactivation incentives surveys.

And remember—in one study, a $10 incentive increased participation by 30% among reluctant respondents [3]. The right survey, combined with targeted incentives, can fuel real results.

Specific’s conversational surveys deliver a smooth, engaging experience. Respondents feel heard, and you collect actionable feedback that’s actually worth reading. You can also start from scratch using the AI survey generator to tackle any unique feedback challenge beyond reactivation incentives.

Automatic follow-up questions based on previous reply

The real secret sauce? Automatic follow-up questions—powered by Specific’s AI. Every answer from an inactive user triggers expert-driven probing, so you get real context—not just half-hearted replies. Forget the old days of emailing back and forth to clarify what someone meant. The survey asks, listens, and digs deeper instantly.

• Inactive user: “I stopped using the app because it was too complicated.”

• AI follow-up: “Which parts felt complicated or frustrating? Was there a specific point where you got stuck?”

If we skip the follow-up, answers get vague, and reactivation strategies fall flat. These smart probes mean richer data and better decisions. You can explore more about why automated probing matters on our automatic AI follow-up questions feature page.

Want to feel the difference? Try generating a survey and see how much more depth you get—without any manual effort.

Thanks to these in-the-moment follow-ups, what you get isn’t just a bland survey form—it’s a true conversational survey.

Easy editing, like magic

No more wrestling with rigid forms or survey builders—you can update your AI survey template just by chatting. Need to add a question about a new incentive, or tweak the tone for a softer approach? You simply tell the AI via the chat interface what you want. Immediately, your template is reworked with expert logic and best practice baked in. No fuss, no hours lost—just a survey that’s ready in seconds. For a deeper dive on this experience, try the AI survey editor and feel how much faster you can work.

Survey delivery: landing pages or in-product—your choice

Once your AI-powered conversational survey is ready, getting it out to users is just as flexible. You have two powerfully simple options:

• Sharable landing page surveys: Perfect when you want to reach inactive users by email, SMS, social channels, or even Slack. Just share the unique link—no login or setup required for the user. Makes sense when your users aren’t actively using your product or might be spread across different platforms.

• In-product surveys: If some inactive users log into your app occasionally, show the survey as a conversational widget right inside your product. Great for nudging semi-active users or those you hope to catch during sporadic visits.

For most reactivation incentives use cases, landing page delivery is often the best route—since inactive users aren’t in your product regularly. But both options are open, letting you tailor delivery to your audience. For a deeper breakdown on creating and launching these surveys, visit our full guide on how to create an inactive users reactivation survey.

Instant results with AI survey analysis

Specific’s AI survey analysis means you never need to dig through responses manually. The platform automatically summarizes feedback, detects key topics, and gives you instant insights using GPT-powered AI. You can chat directly about results—“What were the top barriers to reactivation?”—and see summaries without opening a spreadsheet.

Curious how it looks in practice? See our guide to how to analyze inactive users reactivation incentives survey responses with AI, or check out the AI survey response analysis feature page. Automated survey insights like these help you design smarter incentives and reactivation campaigns, all in record time.

Use this reactivation incentives survey template now

Get started today with this AI-powered conversational survey template for inactive users—collect deeper feedback, test the right incentives, and make every response count. Automated follow-up questions, instant analysis, and the easiest editing experience make it unlike any survey tool you’ve tried.