Survey template: Inactive Users survey about onboarding experience

Create custom survey template by chatting with AI.

If you want better retention, understanding why inactive users struggled with your onboarding experience is non-negotiable. That’s why we built this **AI-powered survey template**—so you can reach your lapsed users, capture honest feedback in minutes, and finally put those insights to work. Specific’s survey tools make this both effortless and genuinely insightful. Try it and see for yourself.

What is a conversational survey and why AI makes it better for inactive users

We all know the pain of sending surveys to inactive users about their onboarding experience—everyone ignores generic forms, and even when you get responses, they’re often rushed or incomplete. With a traditional survey, your hands are tied: set questions, no adaptation, zero personal touch. That’s where the magic of an AI survey template comes in.

Conversational surveys, built with AI, feel like a natural chat. Instead of static checkboxes, users open a messaging flow that adapts to them—asking deeper questions if a response is vague, skipping what’s not relevant, and always keeping the conversation moving. This matters a lot for inactive users, who are hard to engage and easily lost with a boring form.

There’s actual data backing this up. While traditional surveys limp along with completion rates around 45-50%, AI-powered surveys rocket this up to 70-80%—and that’s directly linked to the interactive experience, smart branching, and real-time follow-up prompts that keep users interested [1].

Manual survey

AI-generated survey

Rigid, fixed set of questions

Adapts questions in real time

High abandonment rates (40–55%)

Low abandonment (15–25%) [1]

Days or weeks to process data

Results & insights in minutes

Why use AI for inactive users surveys?

  • Relevance: AI tailors questions to the respondent, so even if a user completed only part of onboarding, you’ll only ask about what they saw.

  • Engagement: Conversational flow means users feel heard, not interrogated.

  • Data quality: Real-time clarification means fewer one-word answers and more actionable insights.

Specific was purpose-built for this: our conversational surveys use the latest AI techniques to create the most seamless, responsive interview experience—whether you want to build your own survey with our AI survey generator or use a ready-made template for inactive users and onboarding experience.

If you want more inspiration on what to ask, check out the best questions for an inactive users onboarding experience survey.

Automatic follow-up questions based on previous reply

The #1 game-changer for conversational surveys is how AI follows up in real time based on what each user just said. Specific’s survey engine can ask as many clarifying questions as needed to uncover the full context, just like a skilled researcher. You can say goodbye to “not sure what you meant” headaches, follow-up emails, or generic data.

Here’s why it matters:

  • Without followups, you get:

    • Inactive user: “It was confusing.”

  • With AI-powered followup:

    • AI follow-up: “Could you share which part was confusing or where you got stuck during onboarding?”

That extra probing is the difference between surface noise and real answers you can act on. It also saves hours of manual followup—you don’t have to chase every unclear response.


You really need to generate a survey and try this for yourself—it’s a new experience. See how automatic AI follow-up questions work to make every survey a genuine conversation.

Thanks to this, a survey with followup logic isn’t a form—it’s a conversation. That’s what makes it a real **conversational survey**.


Easy editing, like magic

Modifying your onboarding experience survey is a breeze with Specific’s AI survey editor. You tell it what you want in plain language, and the AI instantly makes expert-level updates—even with complex branching, translations, or adjustments for your context. No more tedious form editing. Tweak your survey in seconds, iterate fast, and launch with confidence.

If you’re inspired to build a completely custom survey—about anything, for anyone—just head to our AI survey builder.

Delivery: sharable landing page or in-product survey

Getting your survey in front of inactive users is about choosing the right channel for reach and context. Both options are native to Specific:


  • Sharable landing page surveys: Perfect for sending via email, text, or messenger to users who aren’t coming back into your app. Just copy the link and include it in reactivation campaigns, newsletters, or even Slack outreach.

  • In-product surveys: Best if you have some traffic from returning users—trigger a conversational popup on login or dashboard, and capture their onboarding feedback before they drop off for good.

For most inactive users, **landing page delivery** will get more eyeballs—but if you detect returning inactive users, combining these methods is a power move.


For a full walkthrough on setup, see our guide on how to create an inactive users onboarding experience survey.

AI-powered analysis in minutes

Once responses start flowing, Specific leaps into action—no spreadsheets required. Our AI survey analysis automatically surfaces the biggest themes, summarizes individual responses, detects patterns, and even lets you chat with AI about your data, just as you would with ChatGPT. This means instant, actionable insights so you can spot onboarding bottlenecks, uncover win-back opportunities, and act fast. For a deeper dive, check how to analyze inactive users onboarding experience survey responses with AI.

Use this onboarding experience survey template now

Get feedback from real inactive users, on their terms, with an AI survey template that adapts to them. Unlock better insights and make your onboarding experience truly work.


Try it out. It's fun!

Sources

  1. theysaid.io. AI vs Traditional Surveys: Advantages of Conversational Surveys & AI-Powered Questionnaires

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.