Survey example: Inactive Users survey about onboarding experience

This is an example of an AI survey designed specifically for Inactive Users to understand their Onboarding Experience. If you're curious how it works, see and try the example.

We know building an effective Inactive Users Onboarding Experience survey can feel overwhelming—classic survey tools are slow and often return incomplete answers.

Specific specializes in seamless conversational surveys powered by AI, letting you dive deeper and faster into what really matters to your users.

What is a conversational survey and why AI makes it better for inactive users

Getting genuine feedback from inactive users is tough. Traditional survey forms are rigid, leading to high abandonment rates and half-finished responses. The pain is real—sometimes more than half of people start a survey but never finish it. That’s exactly why a conversational approach, made possible with an AI survey generator, is game-changing.

A conversational survey is more like a chat than a form. The AI asks questions, listens, and follows up instantly—just like a real person. It doesn’t feel robotic; it feels effortless for users. This friendly back-and-forth keeps users engaged, so you get stronger, more complete insights.

What sets AI survey builders apart is not just ease, but effectiveness. Where old-school surveys get low response rates—completion rarely passes 50%, and abandonment can shoot up to 55%—AI-powered conversational surveys often reach 70–80% completion, with abandonment dropping to just 15–25%. That’s a huge leap in feedback you can trust. [1] [2]

Why use AI for inactive users surveys?

• Engages users in meaningful conversations—not forms.

• Adapts in real time to each answer, unlocking details static surveys miss.

• Reduces survey fatigue by tailoring the conversation length and tone.

• Higher data quality thanks to real-time validation and smart follow-ups. [3]

If you want the full experience, Specific delivers the best-in-class conversational survey tools—a seamless flow for both you and your users.

Automatic follow-up questions based on previous reply

One of the most powerful aspects of Specific’s AI follow-up feature is that it asks smart, relevant follow-up questions in real time. Instead of getting a flat, incomplete answer, the AI acts like an experienced interviewer—probing just enough to clarify and dig deeper, all within the chat.

Here’s what happens when you don’t ask follow-up questions:

• Inactive User: "The onboarding emails didn’t help much."

• AI follow-up: "Can you share what specifically you found confusing or missing in the onboarding emails?"

Without the follow-up, you’d be left guessing. With it, you get details that turn vague feedback into actionable insights. These automated follow-ups are not just a timesaver—they help everyone move faster. You skip the back-and-forth of follow-up emails and get the full story in one smooth interview.

If you’ve never tried a truly conversational survey before, try generating one and see for yourself just how much richer the user feedback becomes. Follow-up questions transform the survey from a static form into a real conversation—making true conversational surveys a reality.

Easy editing, like magic

Updating your survey shouldn’t be a project. With Specific’s AI survey editor, you simply tell the AI—using plain language—what you want to change or add. The AI will adjust questions, follow-ups, and tone in seconds, all while keeping expert-level structure and best practices.

No more rebuilding forms or tweaking endless options. You chat, and the survey evolves in real time. It’s editing, without the pain.

Multiple ways to deliver: flexible survey distribution

You can send your Inactive Users Onboarding Experience survey in ways that best reach your audience:

• Sharable landing page surveys: Perfect for emailing or messaging users who've dropped off. Just send a link and they interact via a friendly chat interface.

  • Example use case: Re-engage former users by emailing a link to the onboarding experience survey. All responses flow back to you automatically.

• In-product surveys: If users are returning to your app or product, trigger a conversational survey the next time they log in.

  • Example use case: Prompt recently inactive users the moment they revisit the product, right inside the interface.

Both options are fast and hassle-free—letting you meet users where they actually are.

AI-powered analysis: unlock insights in minutes

With Specific, AI survey analysis is effortless. Instantly summarize open-ended feedback, spot trends, and surface actionable insights—no spreadsheets or data cleaning. The AI automatically detects key topics and lets you chat with it about the results, helping you drill down into what’s driving inactivity or onboarding friction.

If you want to see step-by-step how it works, check out our guide on how to analyze Inactive Users Onboarding Experience survey responses with AI. For a deep dive into the tech, see the AI survey response analysis feature page.

See this onboarding experience survey example now

Your next great insight is just one AI-powered conversation away. Try the survey example now—see how conversational AI, smart follow-ups, and seamless analysis make feedback from inactive users faster and deeper.