Inactive Users survey about onboarding experience

Want to generate a high-quality Inactive Users Onboarding Experience survey in seconds? You can make it happen right here with just a click. Specific gives you the fastest way to get actionable feedback—absolutely free.

Why Inactive Users onboarding surveys matter

Let’s cut to it: if you aren’t gathering feedback from Inactive Users about onboarding, you’re missing out on big opportunities for product growth, customer retention, and learning what actually needs fixing. Here’s why.

• If onboarding isn’t working, users walk away. In fact, 40-60% of users drop out post-signup due to poor onboarding. [1]

• Retention is tied closely to onboarding quality—companies with a streamlined onboarding process see a 50% higher customer retention rate. [2]

• 70% of churn happens in the first 90 days, right when onboarding matters most. [2]

Inactive Users are a goldmine of honest insight. They know where things got confusing or frustrating. If you aren’t asking them specifically about onboarding, you’re missing that “aha” moment that unlocks more active, loyal users. The cost? Missed revenue, higher churn, and missed clues on where to make your product stickier. That’s why focusing on the importance of Inactive Users recognition surveys pays dividends.

• Inactive Users can tell you not just why they left, but what might win them back (and warn you about the next wave of possible dropouts).

• Without their feedback, every onboarding improvement is just a guess.

If you want more guidance on what questions or approaches work best, check out our article on best questions for inactive users survey about onboarding experience.

AI survey generator: instant, smarter surveys

Building a solid survey used to mean pulling together questions, wordsmithing, and hoping you avoided mistakes. With an AI survey generator like Specific, that's a thing of the past.

Here’s how AI survey generation transforms the game compared to old-school manual creation:

Why use AI for Inactive Users surveys? Because Specific’s generator creates sharp, unbiased questions, dynamically adapts based on responses, and makes sure your survey actually feels like a conversation instead of just a form. This is what sets apart our AI survey builder—respondents open up, and you get clarity without the grind.

Specific isn’t just about convenience—it’s about quality. We focus on an exceptional user experience on both ends: the survey creator gains speed with our AI survey editor, while respondents enjoy a chat-style conversation that unlocks real stories. It’s the new standard for collecting feedback and learning from Inactive Users.

For a step-by-step guide, our resource on how to create inactive users survey about onboarding experience has you covered.

Design insightful, actionable questions

Let’s be honest: a lot of onboarding surveys fall flat because the questions are vague (“What didn’t you like?”) or loaded (“How frustrated were you with onboarding?”). With Specific’s AI survey generator, we make sure you get questions that genuinely help you find out what’s broken—and what to do next.

Here’s a simple comparison:

• Bad question: “Did you find the onboarding helpful?” (No detail, yes/no answer, insightless)

• Good question: “What was the most confusing part of our onboarding process, and what could have made it clearer for you?” (Actionable, invites stories, specific feedback)

How do we do this? The AI looks out for leading or double-barreled questions, avoiding confusion and collecting genuine insights. Our AI survey editor even lets you tweak and improve the survey by simply chatting about needed changes—it’s as easy as talking to a teammate.

If you’re building questions yourself, here are quick tips:

• Be specific—ask about particular moments or features

• Avoid leading language (“How terrible was...?”)

• Give space for open-ended responses (“Tell us about...”, “What made you pause?”)

Want a deeper dive? We compiled essential advice in best questions for inactive users survey about onboarding experience.

Automatic follow-up questions based on previous reply

One of the power moves of Specific’s surveys is how our AI asks real-time, tailored follow-up questions that build on the respondent’s last answer. No generic flow. No dead ends. Just rich conversations that uncover the root reasons behind Inactive Users becoming, well, inactive.

Why does this matter? Without follow-up, feedback is often surface-level:

• Inactive user: “I stopped using it because onboarding was confusing.”

• AI follow-up: “Can you share which part of the onboarding process was confusing, or what information you felt was missing?”

See the difference? If we just took the first answer, we’d have zero actionable data. With a smart AI follow-up, we can pinpoint problems, clarify gaps, and collect meaningful stories—automatically, in real time.

You'd usually need to chase these answers over email, losing time and risking silence. Automated follow-ups let you gather all the context in one smooth run, so your team gets clear, complete insight—fast.

These follow-up questions aren’t static—they adapt to each answer, making the interview feel natural and personalized. Curious? Try generating a survey now and see firsthand how much deeper you'll go. Specific’s approach is at the heart of what makes a conversational survey.

Automated follow-ups are what transform a cold survey into a real conversation—making every survey a conversational survey.

How to deliver: links and in-product surveys

With Specific, distributing your Inactive Users Onboarding Experience survey is frictionless. You have two smart options, each tailored for your use case:

• Sharable landing page surveys: Instantly generate a unique link for your survey. Perfect if you want to reach out via email, Slack, or any communication channel. This is great for pinging Inactive Users, even if they aren’t currently in your app.

  • Use for targeted outreach, win-back campaigns, or re-engagement emails.

  • Let users respond without logging in or jumping through hoops—just one click.

• In-product surveys: Seamlessly show the survey as a chat widget inside your software, app, or website. This works well if Inactive Users still visit occasionally, or you want to catch those returning to check out new features.

  • Perfect for context-aware nudges (like after login or when a user opens the onboarding page again).

  • Triggers surveys based on precise user actions and timing.

For most Inactive Users and onboarding feedback, sharable links are usually the way to go, since you can catch users outside the product. But combining both methods expands your net and can capture more stories. No matter your mix, you stay in full control of when and how people see your survey.

AI analysis: quick insights from responses

Specific’s AI instantly summarizes responses, detects the main pains, and gives you results you can act on—no endless spreadsheets or manual categorizing. With automated topic detection and the unique feature to chat directly with AI about results, you get to the “why” behind inactivity in a few clicks. Curious how it looks in practice? Check out how to analyze Inactive Users Onboarding Experience survey responses with AI for details.

Create your Onboarding Experience survey now

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