Survey template: Ecommerce Shopper survey about delivery speed

Understanding what matters most to your customers about delivery speed is crucial—and acting fast is everything. If you're ready to uncover those insights, use this template to get started with a conversational, AI-powered Ecommerce Shopper Delivery Speed survey. With Specific, you’ll build an experience that feels personal, seamless, and smart—no friction, all action.

What is a conversational survey and why AI makes it better for ecommerce shoppers

Many brands find it tricky to create Ecommerce Shopper Delivery Speed surveys that cut through the noise while still gathering deep, actionable insights. Rigid, manual survey forms often fail to capture real customer sentiment, leading to incomplete data or low participation. That's where a conversational survey—especially one powered by AI—makes all the difference.

Conversational surveys feel like natural chats. Rather than bombarding people with a cold list of questions, the AI adapts in real time, responding like an expert interviewer. This back-and-forth not only puts respondents at ease, but also digs deeper, unearthing the details that drive meaningful change. And with Specific, the user experience is polished—engaging for shoppers and effortless for survey creators alike.

Consider this: 62% of online shoppers consider shipping speed critical to a positive online retail experience [1]. Yet, typical surveys rarely uncover the “why”—why did delivery speed help, hurt, or surprise someone? With a conversational AI survey template, you get both the structured answers you need and the personal stories that reveal root causes.

Let’s take a quick look at how AI survey generation stacks up against traditional methods:

Why use AI for ecommerce shopper surveys?

• Unlock richer context on how delivery speed shapes buyer decisions

• Adapt questions to each respondent for clearer, more honest answers

• Reduce time spent building, managing, and analyzing surveys

Specific’s AI survey template is trusted by leading teams for its world-class user experience and delivers truly conversational feedback—even for busy online shoppers. If you want to go deeper into survey design best practices, check out our guide on the best questions for ecommerce shopper surveys about delivery speed. Or, if you’d rather create a bespoke survey on any topic, start from scratch with our AI survey generator.

Automatic follow-up questions based on previous reply

Manual surveys leave so much insight on the table. When a shopper gives you an answer that’s unclear or incomplete, following up in real time is a game changer. That’s why Specific’s AI conversational surveys always probe with smart follow-up questions, adapting on the fly based on the user’s responses and context.

Instead of going back and forth over email to clarify vague answers, you get the full story in one go. Automatic, context-aware follow-ups feel almost human—they can clarify, prompt for more detail, or gently challenge vague comments, creating a seamless respondent experience. For example:

• Ecommerce Shopper: "The delivery was kind of slow."

• AI follow-up: "Thanks for sharing that. Could you tell me how many days your delivery took, and what timeframe you expected?"

• Ecommerce Shopper: "It arrived quickly, but I wasn’t satisfied."

• AI follow-up: "I'm interested to hear more—was there a problem with tracking or the delivery process itself?"

If you skip follow-ups, you might only hear that “delivery was slow” without knowing whether “slow” means three days or three weeks—or if the problem was actually a packaging issue. The AI makes sure you get to the bottom of every response.

We encourage you to try generating a survey and see just how responsive and natural this feels. These followups transform the experience—it isn’t a static form, it’s truly a conversation. Want to understand the mechanics in detail? Dive deeper into how automatic AI followup questions work.

Followups are what make the survey a conversation, taking it beyond a basic questionnaire to a real-time feedback dialogue.

Easy editing, like magic

Building or editing your Ecommerce Shopper Delivery Speed survey shouldn't be a chore. With Specific, you simply chat with the AI survey editor, describing your changes in plain language. Want to tweak the tone, add a question about tracking, or refine follow-up logic? You say it—the AI does the heavy lifting, updating your conversational survey template in seconds. No hunting for arcane settings or wasting time on manual edits. Everything is instant, intuitive, and expert-level.

If you’re wondering about the workflow, read more about the editor’s capabilities on our AI survey editor page.

Flexible survey delivery: landing pages and in-product

Collecting shopper insights on delivery speed means meeting people where they are. Specific gives you flexible options:

• Sharable landing page surveys—Send a direct link to your AI survey by email, SMS, social media, or embed in newsletters. Perfect for targeting diverse ecommerce shoppers after their purchase or during post-delivery interactions.

• In-product surveys—Display the conversational survey right inside your online store or app as a small chat widget. Ideal for real-time feedback just after checkout or immediately post-delivery, capturing fresh impressions while the experience is top of mind.

If your goal is to evaluate delivery speed perceptions right after the buying experience, in-product surveys help reach users at exactly the right moment. But post-purchase, landing page links give you reach—so nobody is left out.

Instant AI-powered analysis of survey responses

Collecting feedback is just the beginning. With Specific’s AI survey analysis, you get instant automated insights—no spreadsheets, no manual coding. The AI summarizes responses, detects key themes, and surfaces trends in seconds. You can sort, filter, and even chat directly with AI about what you’re seeing, making it simple to uncover the why behind delivery speed opinions.

Want a deep dive? Check out how to analyze Ecommerce Shopper Delivery Speed survey responses with AI.

• Spot delivery pain points, expectations vs. reality, and loyalty drivers fast

• Automated survey insights make decision-making easier for your entire team

Learn more about these capabilities on the AI survey response analysis feature page.

Use this delivery speed survey template now

Unlock a new level of insight with this AI-powered, conversational Ecommerce Shopper Delivery Speed survey. Start now and see how easy it is to dig deeper, act faster, and turn customer feedback into growth.