Survey example: Ecommerce Shopper survey about delivery speed

This is an example of an AI survey about delivery speed for ecommerce shoppers—built to help you understand what your customers expect. If you want to see and try this survey example, you can do it right now.

Creating effective ecommerce shopper delivery speed surveys can be frustrating. You often spend too much time crafting questions, and still end up with responses that don’t give you clear insights.

At Specific, we make it effortless to launch smart, conversational surveys that really capture what matters. All the survey tools featured here are powered by Specific.

What is a conversational survey and why AI makes it better for ecommerce shoppers

Traditional delivery experience surveys for ecommerce shoppers are often long, tedious, and generate lower response quality. People get distracted or skip questions. Worse yet, responses to generic forms rarely offer deeper customer insights—especially at a time where 77% of online shoppers expect delivery within two hours or less and expectations are constantly shifting [1].

This is the main challenge: fast-changing shopper behaviors demand better feedback tools. That’s where AI-powered conversational surveys come in. Instead of filling out boring forms, your customers chat naturally, as if they’re texting with a real person. This approach is proven to increase participation—and delivers much richer feedback.

Let’s compare the experience:

Why use AI for ecommerce shopper surveys?

• AI survey builders generate expert-quality surveys with little effort

• Conversational AI instantly adapts based on responses

• Respondents feel engaged, leading to more honest and detailed feedback

With Specific, you get the best-in-class experience in conversational surveys. Our AI-powered platform makes the feedback process smooth, natural, and even fun—both for you and your respondents. If you want to know more about designing great shopper feedback questions, check out our article on best questions for ecommerce shopper surveys on delivery speed. Or, to learn how easy it can be to build one, see our guide on how to create ecommerce shopper surveys about delivery speed.

Automatic follow-up questions based on previous reply

One of the biggest advantages of using Specific is its ability to ask smart, real-time follow-up questions. The AI conversational survey detects if a shopper’s response is vague, and immediately asks for clarification—just like a skilled human interviewer.

Without follow-up questions, surveys often lead to unclear and incomplete feedback. For example:

• Ecommerce shopper: “Delivery was fine.”

• AI follow-up: “What stood out about the delivery experience? Was there anything you would improve?”

• Ecommerce shopper: “Took too long.”

• AI follow-up: “How many days did you expect your order to arrive, and how long did it actually take?”

This feature saves hours—no more chasing down incomplete answers by email or phone. Try generating a survey yourself on Specific and see how these automated follow-ups enrich every response. Explore more about how automatic AI follow-up questions work and why they’re a breakthrough for survey creators.

With clever, contextual follow-ups, your surveys become real conversations, not stale forms. That’s the essence of a true conversational survey.

Easy editing, like magic

Editing your conversational survey with Specific is as easy as chatting. If you want to change a question’s tone, add a question, or adjust follow-up logic, just type your request in natural language, and the AI will instantly update the survey with expert-level precision. No more fiddling with confusing forms or logic trees—edits happen in seconds. Discover how the AI survey editor can make working with surveys completely painless.

Survey delivery: landing page or in-product survey

You can launch your ecommerce shopper delivery speed survey in two easy ways, depending on your needs:

• Sharable landing page surveys: Instantly create a survey link you can send via email, share on social media, or embed in your post-purchase confirmation. Perfect for following up with online shoppers after a delivery or for running broader feedback campaigns. Learn more about these delivery options at Sharable landing page surveys.

• In-product surveys: Embed the AI survey widget directly into your ecommerce website or app. Trigger the survey right after checkout, or when a user tracks their shipment, to gather feedback at the highest-impact moments. This is especially powerful, given that 88% of consumers find real-time delivery tracking critical for a positive customer experience [2]. See how it works on In-product surveys.

For delivery speed surveys, both options work well, but embedding a conversational survey right where the shopping journey ends lets you capture the freshest, most relevant feedback on delivery experience. Real-time, contextual insights can drive improvements when they matter most.

AI makes analyzing survey responses effortless

With Specific’s AI-powered survey analysis, you don’t have to sift through endless spreadsheets. The platform summarizes all ecommerce shopper feedback, detects key themes, and gives you actionable recommendations in seconds. You can even chat directly with AI about the results—explore “why did shoppers expect faster delivery?” or “what was the top frustration for 18-34 year olds?”. See more about analyzing survey responses with AI or dig into our full guide on how to analyze ecommerce shopper delivery speed survey responses with AI. Automated survey insights mean your team spends less time wrangling data and more time acting on it.

See this delivery speed survey example now

Experience a smarter way to collect—and actually use—delivery speed feedback. Dive in, see the conversation flow for yourself, and discover game-changing insights you’d never get from old-school forms.