Survey example: Customer survey about product feedback

This is an example of an AI survey for a Customer Product Feedback study—see and try the example for yourself to explore its flow and unique conversational format.

Everyone wants actionable insights, but crafting an effective Customer Product Feedback survey that people enjoy answering is a real challenge.

Specific powers the tools on this page, setting standards for AI-driven feedback and seamless conversational survey experiences.

What is a conversational survey and why AI makes it better for customers

Most teams wrestle with low response rates and fleeting attention spans when building Customer Product Feedback surveys. We hear it all the time: traditional surveys feel tedious, customers drop off quickly, and the data you do collect often lacks the detail you need.

Conversational surveys flip that experience. Instead of listing questions in a static form, the survey unfolds like a chat—dynamic, adaptive, and, most important, engaging for real customers. Here’s where an AI survey generator transforms the process:

• Adaptive flow: Questions are personalized to each respondent, reducing boredom and abandonment.

• Natural interaction: Conversational style makes people more likely to respond honestly and thoughtfully.

• Real-time followups: Immediate clarifications mean richer context in every answer.

How does AI compare to traditional survey creation? See this quick table:

Why use AI for Customer surveys?

• AI-driven surveys see up to 70%-80% response rates, far above the low engagement of traditional forms [1].

• Drop-off shrinks thanks to dynamic chat and tailored questions—abandonment rates drop to just 15%-25% [2].

• Feedback is processed and summarized in real time, so you get insights in minutes, not weeks [3].

If you’re looking for the best-in-class experience, Specific’s conversational surveys lead the pack—built for smooth, intuitive interaction, both for creators designing surveys and customers who answer them. If you need help choosing effective questions for your customer product feedback survey, we've got expert-curated guides for inspiration.

Automatic follow-up questions based on previous reply

No more guesswork or chasing down incomplete answers via email—Specific’s AI instantly asks smart follow-ups. These are personalized to each customer’s previous reply, probing for clarity, richer detail, or context, just like a seasoned researcher would in a live interview. It saves hours, eliminates frustration, and surfaces stories you would otherwise miss.

Here’s what usually happens without follow-ups:

• Customer: “It feels clunky sometimes.”

• AI follow-up: “Can you tell me which part of the experience feels clunky, or describe when you noticed it the most?”

Now you get specifics—exactly what’s clunky, where, and why. Without that nudge, the initial answer sits there, too vague to act on. With automated probing, you end up with higher-quality insights, faster.

These instant follow-up questions are a completely new concept. Give the generator a spin and see how fluid the feedback process becomes. You can learn more about how automatic AI follow-up questions keep surveys conversational and insightful.

Follow-ups are what make this a genuine conversational survey—the experience feels like a real chat, drawing out thoughtful Customer responses at every turn.

Easy editing, like magic

Changing your survey on Specific? It’s as simple as having a conversation. You tell the AI what to edit and it instantly restructures questions or follow-up logic with expert precision. No more wrestling with old-school builders or wasting time duplicating surveys. All the tedious work—done in seconds, with expert reasoning behind every edit.

Flexible survey delivery for every need

Getting your Customer Product Feedback survey into the right hands is seamless with Specific. Choose between:

• Sharable landing page surveys—Perfect for email campaigns, social shares, support interactions, or posting in a customer forum. Simply generate a link and reach customers wherever they are.

• In-product surveys—Embedded directly in your app or website, these catch users at key moments like after using a new feature or during onboarding. It’s the fastest way to gather contextual feedback that flows naturally out of the user journey.

For most product feedback use cases, in-product delivery is especially powerful: you collect insights while the experience is still fresh in your customers’ minds. But you can combine both methods for broader outreach or targeted research.

AI survey analysis: actionable insights in seconds

Here's where the magic of AI survey analysis shines. With Specific, every Customer Product Feedback response is summarized, themes are detected, and insights become actionable—automatically. No more drowning in spreadsheets or sorting open-ended comments by hand.

You get features like:

• Automatic topic detection—spot trending pain points and feature requests

• The ability to chat directly with AI about your results and drill into specific user feedback

If you want a detailed approach, check out our guide on how to analyze Customer Product Feedback survey responses with AI for best practices and real examples. Automated survey insights save hours while increasing the reliability and actionability of your findings [3], [4].

See this Product Feedback survey example now

Try this AI-powered Customer Product Feedback survey and see how easy it is to collect, clarify, and analyze user feedback—all in a single, seamless conversational flow.