Survey template: SaaS Customer survey about training

Getting meaningful feedback from SaaS customers on training isn’t easy, but you need real insights to improve your onboarding and education. Use and try this AI survey template by Specific for fast, actionable results with no hassle.

What is a conversational survey, and why AI makes it better for saas customers

Let’s face it: creating effective SaaS customer training surveys is tough. Low engagement and vague responses are common issues, making it hard to understand what’s really working—or what isn’t. Manual survey tools are slow to build, often boring for users, and rarely deliver insights you can actually use.

This is where the AI survey template from Specific changes the game. Instead of static forms, you get a conversational survey experience that feels more like a friendly chat than another boring task. Customers respond like they would in any messaging app, so you’re more likely to get honest, complete feedback.

Why is this so powerful?

• Traditional online surveys only get 5%–30% response rates—and that’s if you’re lucky. Anything above 30% is rare gold. [1]

• Conversational surveys, though, can improve completion rates by up to 40% over standard surveys, simply because the user experience is better. [3]

Specific’s tools are designed for this conversational approach, so both survey creators and respondents have a smooth, engaging experience from start to finish.

Why use AI for SaaS customer surveys?

• Adaptive questions: AI understands answers and automatically adapts follow-ups for more useful insights.

• No more incomplete data: The conversation keeps going until you get what you need—in less time.

• Fast to launch, simple to edit: Anyone on your team can generate, customize, and analyze a survey instantly—no research degree needed. Curious about best practice questions? Check out our list of best questions for SaaS customer training surveys.

We know that results depend on both the questions you ask and how you ask them. That’s why Specific’s AI survey generator supports a best-in-class user experience with dialogs that feel engaging—not robotic—for both survey creators and SaaS customers alike.

If you want the full process breakdown for making your own, we also share how to create a SaaS customer survey about training step by step.

Automatic follow-up questions based on previous reply

The secret ingredient in Specific’s AI survey template is its use of automated follow-up questions. Instead of accepting vague or incomplete answers, the survey’s AI jumps in—mid-conversation—to clarify and dig deeper, just like a skilled interviewer would. All this happens in real time, so you get richer context without extra effort.

This simple innovation stops you from having to chase down respondents with endless emails or zap out clarifications after the fact. It’s like having an expert researcher built into your survey, always ready to probe for exactly what you need.

Here’s what a real-world example might look like:

• SaaS customer: “The training materials were helpful.”

• AI follow-up: “Could you specify which aspects of the training materials you found most beneficial?”

If you skip follow-ups, you’re often left with just enough information to be frustrated:

• SaaS customer: “Support was decent.”

• AI follow-up: “What made the support experience feel decent? Was it the speed, the clarity, or something else?”

To see how this works in action, try generating a survey with Specific and experience it for yourself—or check out our deep dive on automatic AI follow-up questions.

When every answer is explored in context, your survey becomes a true conversation, not just another form—this is what makes conversational surveys such a leap forward for SaaS customer insights.

Easy editing, like magic

You shouldn’t need hours (or any background in survey design) to get your questions just right. With Specific, editing your survey template is as simple as chatting with the AI. Just describe what you want to change, and the survey instantly updates—timesaver, sanity-saver, both.

Want more detail on a particular topic? Need to change the tone? Or maybe you discovered a great new question from our best SaaS customer training survey questions article. Simply tell the AI survey editor, and let it handle all the technical details for you. Most updates take seconds, not hours. You can learn more about this feature at AI survey editor.

This hands-off editing style means less time wrangling survey tools—and more time actually using the insights you get back. The AI covers the hard or tedious work in the background, so every edit feels almost like magic. If you want to create something totally bespoke, try the AI survey generator for custom surveys from scratch.

Survey delivery options for every SaaS customer training use case

No two SaaS teams run their training or gather feedback the same way. Specific gives you flexible ways to reach your customers, so you always collect responses in the most relevant, lowest-friction manner.

• Sharable landing page surveys: Perfect when you want to distribute a survey link via email after training sessions, add it to onboarding guides, or post in community channels. Used best for broader audience outreach, scheduled check-ins, or when follow-up is handled outside your product.

• In-product surveys: Ideal for catching context right when your customer completes a training module or feature tutorial, instantly prompting them for relevant feedback. Great for higher response rates, and for tying survey delivery to live user actions in-app.

Most SaaS teams benefit the most from in-product surveys for training feedback—they trigger at the right moment, feel natural, and almost always boost completion rates. If you need to go wide (maybe you’re gathering opinions from non-active users), landing page surveys let you cast a bigger net.

Effortless AI-powered survey analysis

All the feedback in the world means nothing if it’s stuck in a spreadsheet or lost in a sea of half-read responses. That’s why Specific’s AI survey analysis transforms raw SaaS training feedback into instant, actionable insights—with no manual work required.

The AI-powered tools summarize every answer, detect recurring themes and topics, and let you chat directly with the AI about what you’re seeing. No exporting back and forth, no hand-made dashboards. To learn more, try out our deep-dive on how to analyze SaaS customer training survey responses with AI or see how the core tech works at AI survey response analysis.

Between automated summaries and instant topic detection, analyzing survey responses with AI is now as simple as having a conversation—you get automated survey insights and all the main takeaways, on demand.

Use this training survey template now

Start using this conversational AI survey template for SaaS customer training feedback today and gather better insights, faster—with real follow-ups, easy editing, seamless distribution, and AI-powered analysis that actually saves you time.