This article will guide you on how to create a SaaS customer survey about training, and why that matters. With Specific, you can build the ideal survey in seconds, using AI to do the work for you.
Steps to create a survey for SaaS Customer about Training
If you want to save time, just generate a survey with Specific—it’s seriously that fast. All semantic surveys are ready to go from a simple prompt. Here’s all you actually need to do:
Tell what survey you want.
Done.
You don’t even need to keep reading—AI will create your survey using expert-level guidance, and it’ll ask meaningful follow-up questions to gather deep insights from respondents. If you'd like, you can start from scratch and play with features using the AI survey generator—or just create your ready-to-launch SaaS customer survey with a click.
Why SaaS customer surveys about training matter
We see it all the time: the companies taking time to listen to their users win. Implementing SaaS customer surveys about training brings outsized returns. Let’s anchor this with a stat—86% of companies have seen a positive return on customer education, and 43% report increased revenue when they run education initiatives [1].
If you’re not actively running training feedback surveys, you’re almost certainly missing out on untapped revenue and deeper customer loyalty.
Customers who’ve gone through effective training use products more frequently and explore more features—68% use the product more, and 56% unlock more features post-training [2].
These aren’t just abstract numbers—they reflect real opportunities to drive engagement, reduce churn, and spark upsell momentum. The importance of SaaS customer recognition survey work and the benefits of SaaS customer feedback can bring about improvements in product adoption and satisfaction you can clearly measure.
What makes a good survey on training?
Building a good SaaS customer survey about training isn’t just about tossing together a few questions. The goals? Clear, unbiased questions that make it easy for customers to respond honestly. A conversational tone helps, making everything feel easy—not forced.
Here’s a quick comparison to keep you on track:
Bad Practices | Good Practices |
|---|---|
Leading or loaded questions | Neutral, open prompts |
Stuffy, formal language | Conversational, friendly tone |
Long, complex surveys | Concise and targeted |
No room for comments | Space for open feedback |
Your core measure of success: both quantity and quality of responses. You want more customers to answer, and you want those answers to be rich and actionable.
Question types and examples for SaaS customer survey about training
Choosing the right balance of question types helps make your training survey both actionable and engaging. Here are the most effective options.
Open-ended questions give you qualitative, detailed insight—perfect when you want to dig into the “why” behind the numbers. They’re best used alongside more structured questions, especially for exploring challenges and wishes. Example:
What was the most helpful part of the training session?
Which topic do you wish was covered in more depth?
Single-select multiple-choice questions let you benchmark and compare easily across customers, and they’re fast for respondents. These work best when you need structured data to spot trends.
How satisfied were you with the onboarding training?
Very satisfied
Satisfied
Neutral
Dissatisfied
NPS (Net Promoter Score) question helps you benchmark loyalty and gather quantitative feedback. It’s simple and universal—great at any point in your training journey. If you want to generate a NPS survey for SaaS customers about training, it’s one click.
How likely are you to recommend our product based on your training experience? (0 = not at all likely, 10 = extremely likely)
Followup questions to uncover "the why". Always include follow-ups to clarify or dig deeper, especially after open responses or low scores. For example:
What could we do to make the training even better for you?
If you want to explore more question ideas or see tips for how to create the best questions for SaaS customer surveys about training, we’ve covered examples, templates, and common pitfalls in detail.
What is a conversational survey?
Conversational surveys are fundamentally different: instead of static forms, they feel like a real conversation. The AI survey generator turns your prompts into tailored, contextual questions. Traditional survey builders are tedious—too many clicks, clunky UI, endless forms. AI flips this: just tell it the goal, and the survey is composed for you, dynamically ready to ask follow-ups if needed.
Manual Surveys | AI-generated Surveys |
|---|---|
Build every question manually | Describe your goal—AI handles the rest |
Static forms—no context | Adaptive, conversational chat experience |
No real-time followups | AI asks smart follow-up questions automatically |
Easy to lose engagement | Feels natural and friendly throughout |
Why use AI for SaaS customer surveys? It eliminates friction, supercharges engagement, and captures detail that old-school forms never could. Our AI survey example workflows show you how Specific does this best—seamlessly, with a best-in-class conversational survey experience. Both creators and respondents find the process intuitive and even fun.
Curious about the creation workflow? Check out our guide on how to create a survey with AI.
The power of follow-up questions
Follow-up questions uncover what traditional surveys miss. Instead of vague answers that need clarification over email, Specific instantly asks for detail in real time. The AI listens, understands context, and probes deeper like an expert moderator. Learn more about this in our feature deep-dive on automated followup questions.
SaaS Customer: The onboarding was fine, but some parts were confusing.
AI follow-up: Can you share which parts were confusing, or what could have made them clearer?
How many followups to ask? Usually, 2–3 targeted followups are enough. With Specific, you can customize this, or let the AI move on once the necessary info is collected—no respondent fatigue, just insight.
This makes it a conversational survey: You’re not just filling out a form—you’re having a conversation, making it both richer and more human.
AI analysis, large-scale insights, and open-ended response summaries are simple. With Specific, just use the AI survey response analysis tools, or check our workflow for analyzing survey responses using AI.
Automated AI followups are new—give them a try to fully experience what these modern conversational surveys can deliver.
See this Training survey example now
Start your own SaaS customer survey about training in seconds—gather higher-quality feedback, dive deep using conversational AI, and unlock insights that move your product forward. Create your own survey today and see what you’ve been missing.