Survey example: SaaS Customer survey about training

This is an example of a SaaS Customer Training survey built as an AI survey using a conversational approach—see and try the example.

Creating effective SaaS customer training surveys is tough: most forms are boring, incomplete, or ignored, leaving you with weak, low-context feedback.

Specific is the conversational AI survey tool designed to solve this, helping you collect richer insights and elevate how you understand your users.

What is a conversational survey and why AI makes it better for SaaS customers

Most SaaS companies struggle with survey fatigue—long forms lead to low engagement, rushed answers, and missed opportunities. Even the best teams send out training feedback forms only to watch response rates flatline and answers come back with little actionable detail.

That’s where the AI survey example comes in. A conversational survey powered by AI doesn’t just ask, it chats. Participants feel like they’re having a dialog with a friendly researcher, not ticking boxes. AI survey builders smartly tailor questions, adapt flow, and probe deeper—all while keeping things easy for the respondent.

Here’s why this matters: while email surveys in the SaaS world typically draw just 15% to 25% response rates, in-app, conversational surveys often see rates jump to 20%–30%, thanks to their accessibility and engaging format. But it gets even better: studies show AI-driven surveys can hit completion rates of 70%–90%, compared to traditional surveys stuck in the 10%–30% range. The magic lies in AI’s ability to adjust in real time, increasing engagement and reducing drop-off. [1][2]

Why use AI for SaaS customer surveys?

• Supercharges response rates thanks to an engaging chat UI and personalized flow

• Asks smarter questions with adaptive logic—it knows what to ask, when to ask, and how deep to go

• Delivers richer data through smart follow-ups and contextual probing, not just static forms

With Specific, you get a best-in-class experience for both you and your SaaS customers. The result is a smooth, enjoyable feedback process that translates into better, more actionable insights. Want to dig into which questions to ask? Check out best questions for a SaaS customer survey about training.

Automatic follow-up questions based on previous reply

We’ve all been there: you run a survey, read through the answers, and half of them barely make sense. That happens because traditional surveys can’t follow up in real time—they’re not conversational. Specific’s AI changes this: it acts like an expert interviewer, instantly asking follow-up questions based on responses, unlocking insights you’d otherwise miss.

Automated follow-ups don’t just save hours of manual back-and-forth (think messy email chains or endless “Could you clarify?” DMs), they ensure every customer’s voice is heard fully, without you lifting a finger. Here’s what it looks like:

• SaaS customer: “The onboarding was fine, but I got stuck at step two.”

• AI follow-up: “Can you share what specifically was confusing or where you needed more help during step two?”

• SaaS customer: “I liked the video modules, but I wish they were faster.”

• AI follow-up: “Was it the playback speed or the total length of the modules that you wish was shorter?”

No follow-up? Here’s the risk:

• SaaS customer: “It was okay.”

• (Insight lost—no context to act on.)

With Specific’s automatic AI follow-up questions (learn more about the feature here), you can generate a survey and experience the difference yourself: richer answers, more natural conversations, and real insights you can use.

Follow-ups are what makes this an authentic conversational survey, one where every answer leads to understanding, not more questions on your to-do list.

Easy editing, like magic

You shouldn’t need a research background (or a dozen revisions) to perfect your survey. With Specific’s AI survey editor, you just chat with the AI—describe what you want changed, added, or removed, and the system intelligently updates the survey. It’s all done in clear language, and the AI instantly reflects your changes. No more hunting through settings or rebuilding logic; you edit in seconds and move on.

Survey delivery: in-product and landing pages

Your SaaS customer training survey needs to meet people where they are. With Specific, you have flexible, effective delivery options tailored for both your audience and the training context:

• In-product surveys:

  • Perfect for reaching users inside your app, right at the moment of learning or onboarding

  • Trigger feedback requests after a training module finishes, or when users complete onboarding steps

  • Boosts engagement—in-app surveys can see 20%–30% response rates—much higher than email [1]

• Sharable landing page surveys:

  • Send a link via email, chat, or help center

  • Great for periodic outreach, measuring broad sentiment, or reaching customers outside your product

Both approaches let you collect feedback with zero friction—choose the option (or both) that fits your SaaS product’s training scenario.

Want to learn more about setting up your own survey? Here’s a guide on how to create a SaaS customer survey about training.

Instant AI-powered analysis: from responses to insights

After collecting responses, Specific’s AI survey analysis tools kick in: responses are automatically summarized, key themes are highlighted, and actionable insights are surfaced—no manual coding or spreadsheets needed. AI detects recurring topics, flags concerns, and you can even chat directly with AI to dig deeper. For a detailed walkthrough, check out how to analyze SaaS customer training survey responses with AI.

This is survey analytics made for the speed and complexity of SaaS—see what’s trending, spot risks, and make improvements faster than ever.

See this training survey example now

Explore this conversational AI survey example for SaaS customer training—see how easy it is to engage users, ask better questions, and unlock insights instantly with Specific’s AI-powered tools.