Survey template: Patient survey about test results communication

Collecting meaningful feedback on Patient Test Results Communication is tough—but using a proven AI survey template makes it simple and effective. We built this template with the best of our experience at Specific, so you can use and try it right now to improve your feedback process.

What is a conversational survey and why AI makes it better for Patients

Traditional surveys about test results communication with patients often fall short—they feel disconnected, rigid, or leave gaps in the story. We’ve all seen it: patients ignoring forms or offering incomplete answers, leaving teams guessing at what really matters. That’s where a conversational survey, especially one powered by AI, completely changes the game.

With an AI survey template from Specific, the whole experience feels like a chat, not a chore. The survey adapts in real time, naturally following up on whatever a patient shares—no more “one size fits all” questions. That’s how you get real, specific (pun intended) insight into what works with your test results communication—and what needs fixing.

Most surveys force people into awkward formats, or worse, lose them partway through. According to research, B2C surveys have response rates as low as 13–16%—often because the format feels cold and impersonal. In contrast, studies have found that AI-powered conversational surveys elicit more informative and clearly articulated responses than traditional online surveys, delivering richer data for organizations. [1]

Why use AI for Patient surveys?

• AI-powered surveys make it easy for patients to share authentic, meaningful feedback in a natural conversation.

• They drive up engagement by feeling like a chat instead of a cold form, resulting in higher-quality, more context-rich answers.

• AI follows up in real time, immediately clarifying or exploring important points—without adding work for your team.

Specific offers industry-leading conversational survey templates and makes every step frictionless, for both creators and respondents. If you’re curious about the best questions to ask, check out our article on the best questions for patient surveys about test results communication.

Automatic follow-up questions based on previous reply

No more missing details or chasing clarity through endless emails. With Specific, our AI generates smart follow-up questions based on each patient’s previous reply—just like a skilled interviewer would. This means you gather context-rich insights in a single, streamlined conversation.

Let’s look at what happens if you don’t have AI-powered follow-ups:

• Patient: “I got my results, but I didn’t understand some parts.”

• No follow-up: Response is left vague, and you don’t know what was unclear or how to help.

• AI follow-up: “Could you tell us which parts of the results were confusing?”

See the difference? Without a smart follow-up, you’re often left guessing. Automated follow-ups in Specific make clarifying and deepening every answer feel natural for the patient—and effortless for you.

We built this feedback loop into our survey template, so you can just use it and see how the conversation shapes itself. Curious about how this works? Explore more about automatic follow-up questions.

Bottom line: followup questions are what turn a basic survey into a genuine conversation—making it a true conversational survey.

Easy editing, like magic

No more wrestling with complicated forms or rigid builder tools. With Specific, you can edit your survey template through a simple chat: just tell the AI what you want to update (add, tweak or remove), and it handles everything behind the scenes. Want to clarify a question, adjust language for accessibility, or add a branching path for a specific answer? The AI does the heavy lifting in seconds—so you focus on substance, not setup.

This means you can personalize your Patient Test Results Communication survey to match your needs exactly, whether you’re adding a new section or refining follow-up probes for special patient populations.

Survey delivery: landing page and in-product distribution

Getting the right feedback starts with delivering the survey in a way that works for your patients. With Specific’s Patient Test Results Communication survey template, you have full flexibility:

• Sharable landing page surveys:

  Create a stand-alone survey page and share it by email, SMS, or internal patient portals. This is especially ideal for clinics or health organizations wanting to collect broad feedback right after results notifications are sent out.

• In-product surveys:

  Embed the survey directly into a digital health platform, patient app, or electronic results portal. Patients see and respond to your survey right where they check results, capturing fresh impressions and feedback in real time.

If your workflow requires a seamless connection to patient-facing platforms, in-product delivery often yields higher engagement because it meets people where they already are. But both methods are supported, and you can choose or mix as needed.

Analyzing responses: instant AI-powered survey insights

Manually reading and summarizing patient feedback used to take hours—now, with AI survey analysis from Specific, you get instant summaries, topic maps, and actionable insights. The AI highlights patterns, detects recurring issues, and lets you chat about survey responses directly, just like having a research analyst on staff.

Want a step-by-step guide? Read our article on how to analyze Patient Test Results Communication survey responses with AI—it’s packed with practical info.

This approach puts powerful analysis—automatic theme detection and instant feedback summaries—right at your fingertips, removing the grunt work from the equation.

Use this Test Results Communication survey template now

Start collecting real, actionable patient insights in minutes with this AI-powered survey template—built for high engagement, smart follow-ups, and effortless analysis. Use it to drive genuine improvements in how you communicate test results and see the difference for yourself.