Survey example: Patient survey about test results communication

This is an example of an AI survey about test results communication with patients—see and try the example to see how it works and what it can uncover.

Getting effective feedback from patients about how they receive their test results is challenging: most surveys are tedious to create and rarely dig deep enough for actionable insights.

Specific is the platform powering all the tools on this page—built as the expert in conversational surveys for healthcare feedback and beyond.

What is a conversational survey and why AI makes it better for patients

Patients often have diverse expectations for how their test results are communicated. Gathering their true opinions with traditional surveys can be slow, impersonal, and often results in low engagement.

With an AI survey example built on a conversational survey platform, we flip the script: instead of static forms, the experience feels natural—like chatting with a knowledgeable healthcare assistant. This personalized approach improves response quality and patient satisfaction.

The real advantage? AI survey generators like Specific don't just automate the process; they adapt in real time, keeping conversations relevant and concise. According to recent research, AI-powered surveys achieve completion rates of 70-90%, compared to a mere 10-30% for traditional surveys [1]. That boost comes from surveys that tailor themselves to each respondent—patients included—making every question count.

Why use AI for patient surveys?

• Personalized experience: AI morphs its follow-ups in response to each patient's answers, unlocking deeper context.

• Reduced survey fatigue: Only the most relevant questions are asked—no overwhelm, more engagement.

• Instant analysis: Open-ended, nuanced replies are automatically summarized by the AI for faster decision-making.

Specific stands out for its best-in-class conversational survey experience, ensuring both patients and feedback teams find it easy, engaging, and truly insightful. Learn more about the best questions for patient surveys about test results communication, or see our AI survey builder for any topic.

Automatic follow-up questions based on previous reply

What really makes Specific’s AI survey example shine is its ability to automatically ask smart, contextual follow-up questions. As patients respond, the AI analyzes each reply and asks clarifiers—just like an expert interviewer would in a real conversation. No more generic surveys that leave you with half-baked answers.

Let’s look at a concrete example where follow-ups make all the difference:

• Patient: “I preferred when my last results were emailed.”

• AI follow-up: “Can you share what you liked about receiving results via email compared to other methods you’ve experienced?”

If you don’t probe further, you’re left with incomplete feedback. Now imagine a human following up manually by email—tedious, slow, and often not worth it. With automated AI follow-up questions, you eliminate that hassle and get rich, actionable data on the spot. These dynamic follow-ups lead to 3-4x improvement in completion and insight quality versus traditional approaches [1].

Ready to see this in action? Try generating a survey and notice how the conversation just flows.

The secret is in the conversation—these follow-ups make the entire experience a conversational survey, not just a static form. Discover more about this unique feature in our automatic AI follow-up questions guide.

Easy editing, like magic

Editing your patient test results communication survey couldn’t be simpler. With Specific’s AI survey editor, you describe what you want to change—the AI modifies your survey with expert precision in seconds.

Whether you want to rephrase a question, add a new section about written versus verbal results (which significantly affects patient satisfaction levels [2]), or tailor follow-ups, you’re just a message away. No more wrestling with complex survey builders or endless dropdown menus. The AI does the heavy lifting so you can focus on what matters—getting the right feedback.

How to deliver the patient test results communication survey

With Specific, you have full flexibility on how your patient survey is distributed:

• Sharable landing page surveys: Send a direct link to patients, ideal for clinics, hospitals, or practices who want to quickly gather post-visit feedback. Patients can access the survey on any device—no registration, no friction.

• In-product surveys: Integrate the conversational survey into your patient portal, lab results app, or telemedicine platform. This is great for capturing timely responses right after patients view their results or interact with your digital health services.

Given how personal test results are, many patients prefer a direct, secure method—written or electronic. Different facilities may blend both: send the link by email or display the survey in-app after results are delivered. Tailor the experience to your audience, just like the most effective patient surveys do.

AI-powered survey analysis—get insights in seconds

No more hunting through spreadsheets. Specific’s AI survey analysis instantly summarizes what patients say, detects common themes, and highlights what really matters in their feedback on test results communication.

• Automated topic detection

• Chat with the AI about your results for deeper exploration (see how it works)

This means faster decisions, greater clarity, and zero manual effort. If you want to go deeper, check out how to analyze patient test results communication survey responses with AI for proven workflows.

See this test results communication survey example now

Experience the impact of a true AI-driven, conversational survey for patients—see this example, explore its automatic follow-ups, and discover how effortless patient feedback can be with Specific.