This article will guide you on how to create a Patient survey about Test Results Communication—and why it matters. With Specific, you can build this survey in seconds using AI. Let’s get right into it.
Steps to create a survey for Patient about Test Results Communication
If you want to save time, just click this link to generate a survey with Specific. Here’s all it takes for a robust, expert-level survey with an AI survey generator:
Tell what survey you want.
Done.
That’s honestly it. You don’t even need to read further—AI does the heavy lifting, blends in expert survey knowledge, and even asks intelligent follow-up questions live, so you get meaningful Patient feedback, not just surface-level data. If you want to dive deeper into semantic surveys or customize for unique needs, start from scratch here.
Why feedback on Test Results Communication truly matters
Let’s be real: if you’re not getting feedback directly from patients, you’re missing a golden opportunity to understand gaps in how you’re sharing test result information. Here are top reasons these surveys are crucial:
Drive retention: Surveys are a direct line to spot what’s working and what’s not. Patients who rate their experience highly (9 or 10 on the NPS scale) are up to 87% more likely to reuse the same healthcare service, compared to just 66%–77% among those with a low score [1]. There’s a straight line between feedback and repeat visits.
Uncover actionable insights: Exploring issues with test result communication can help clinics personalize follow-up protocols or improve clarity. It’s a goldmine for quality improvement.
The importance of Patient recognition surveys like this one goes beyond compliance or reputation—it’s about fixing blindspots in your process. If you’re not running these, you’re missing out on insights that can directly boost patient satisfaction and loyalty, plus ensure your services are genuinely patient-centered.
What makes a good survey on Test Results Communication
I’m passionate about getting this right—you want your survey to feel clear and fair, not like an exam. Focus on:
Clear, unbiased questions: Patients should never have to puzzle over what you’re asking.
Conversational tone: If it sounds human, you’ll get honest, authentic answers.
The real test? You want both the quantity and quality of Patient responses to be strong. Here’s a quick visual guide:
Bad practices | Good practices |
|---|---|
Leading questions | Neutral wording |
One-size-fits-all tone | Conversational, adapted tone |
Overly long/complex questions | Short, direct questions |
High-quality Patient feedback stems from surveys that make responding easy and pleasant.
Types of survey questions for Patient survey about Test Results Communication
The best Test Results Communication surveys blend open-ended, multiple-choice, and NPS-style questions for a full-spectrum view. Let’s break down how to use them—and why.
Open-ended questions are your window into the Patient’s real experience. They shine when you need detailed, qualitative insights or want to surface issues you haven’t anticipated. Use these early to discover themes or in follow-ups to clarify “the why.” Common examples:
How did you feel about the way your test results were communicated?
Can you describe any confusion you experienced when receiving your results?
Single-select multiple-choice questions are perfect for collecting structured data and quick summaries. Use them to measure satisfaction or check yes/no situations. For example:
Overall, how easy was it to understand your test results?
Very easy
Somewhat easy
Somewhat difficult
Very difficult
NPS (Net Promoter Score) question is ideal for benchmarking how likely your Patients are to recommend your care to others, and pinpointing promoters and detractors. If you want to generate an NPS survey with one click, try our NPS survey builder for patients. For example:
On a scale from 0–10, how likely are you to recommend our service based on your experience receiving your test results?
Followup questions to uncover "the why": It’s essential to add follow-ups—these get you beneath the surface and clarify any ambiguous answers. The AI in Specific handles this automatically, but here’s an example:
What could we have done to make your experience clearer?
If you’re looking for more inspiration on tailoring your questions or want tips for writing them, check out our detailed article on the best questions for Patient surveys about test results communication.
What is a conversational survey?
A conversational survey feels like messaging with a real person—not slogging through a dull web form. Every answer sparks a tailored follow-up, phrased like a genuine question from a helpful researcher. This keeps patients engaged, helps clarify confusion, and uncovers more authentic feedback.
Traditional/manual survey creation can feel stiff and time-consuming. Setting up logic, writing out every follow-up, and editing wording? It’s exhausting. With an AI survey generator, the process is streamlined and guided—AI selects question types, adapts follow-ups, and ensures the tone matches your Patient audience.
Manual surveys | AI-generated surveys |
|---|---|
Hard to customize | Adapts instantly |
Why use AI for Patient surveys? Because a conversational AI survey example lets you collect higher-quality, real-world feedback with far less work. AI-generated surveys probe deeper—yet feel lighter for respondents. Specific’s conversational surveys are consistently rated best-in-class for user experience, easing the process for both creators and respondents.
If you want a deeper dive into practical survey building, check our guide on how to create a conversational survey with meaningful, analyzable results.
The power of follow-up questions
For Patient surveys—and especially on topics like Test Results Communication—automatic follow-up questions are a game-changer. Specific’s AI crafts personalized follow-ups in real time, much like an expert interviewer. This prevents missed info, eliminates manual back-and-forth, and turns incomplete responses into actionable insights. Plus, it saves tons of time you’d otherwise spend clarifying via email or calls. For more details on this feature, check out our page on automatic AI follow-up questions.
Patient: “I didn’t really get what the nurse meant about my blood results.”
AI follow-up: “Can you share which part of the explanation was unclear?”
How many followups to ask? Typically, 2–3 smart follow-ups are enough to get to the root of the issue, without making the Patient feel interrogated. Specific lets you set a threshold so it moves on when you’ve gathered what you need—keeping it natural and respectful of time.
This makes it a conversational survey: Each follow-up nudges the conversation forward, making the experience feel natural—unlike a static form.
AI-powered survey response analysis is crucial—even if you collect tons of open text answers, it’s now easy to analyze everything. Check our article on how to analyze survey responses with AI. Specific does the heavy lifting: grouping themes, summarizing, and letting you dig deeper by chatting directly with responses.
Honestly, automated followups flip the script for survey analysis. Try generating a survey yourself to feel the impact—a whole new way to gather and understand Patient perspectives.
See this Test Results Communication survey example now
Ready to discover how Test Results Communication looks through your patients’ eyes? Get richer feedback and actionable insights instantly—just create your own survey and experience next-level Patient research.