Survey template: Patient survey about telehealth experience

Collecting actionable feedback on telehealth experiences from patients is tough—traditional survey methods just don't cut it anymore. That’s why we created this AI survey template: use and try it to transform your telehealth feedback collection with Specific's conversational approach.

What is a conversational survey and why AI makes it better for patients

We've all seen how old-school surveys frustrate people: they’re static, formal, and seldom feel personal. As a result, traditional survey response rates for patients hover between just 5% and 30%, with anything above that considered outstanding [1]. Enter conversational surveys powered by AI—these mimic real conversations, adapt on the fly, and drive completion rates up by 40% compared to traditional survey formats [2]. The shift isn’t just about more responses; it’s about richer, more valuable insights that actually matter for improving patient care experiences.

Here’s why that matters for patient feedback:

• Real engagement: Instead of a bland checklist, the survey flows like a friendly chat patients can relate to.

• Deeper insights: AI can tailor questions based on previous answers, making responses more specific and contextual.

• Higher response rates: Conversational formats simply feel less like a chore [2].

It’s helpful to see just how they stack up against traditional options, so let’s break it down:

Why use AI for patient surveys? Because AI-powered survey generators don’t just build a static form—they use expert knowledge to draft dynamic, relevant, and effective surveys instantly. The AI can refine wording, suggest best practices, and ensure critical areas around telehealth are covered without you having to become a survey expert yourself.

Specific leads the way in conversational surveys, making the feedback process smooth and engaging on both sides—patients stay interested, and you get more nuanced data. For more on question design, check out our guide to best questions for patient surveys about telehealth experience.

Automatic follow-up questions based on previous reply

Let's be real—most patient feedback is missing vital details, either due to unclear questions, skipped context, or because nobody’s there to probe just a bit further. That’s where Specific’s AI really shines. Our surveys ask real-time follow-up questions based on the patient’s latest answer, drilling deeper for precisely the context you need to act on the feedback. It’s like having a health researcher chatting with each respondent, without exhausting your time or resources.

Here’s what can happen without smart follow-ups:

• Patient: “I was confused during my video call.”

• AI follow-up: “Could you share what specifically was confusing about the telehealth setup or instructions?”

Without that second question, you’re left guessing! Too many feedback forms finish with vague or incomplete responses—leaving gaps that make improvement hard. With automatic follow-ups, we see far more detail and actionable insights—no need to chase patients with additional emails.

Want to understand how these follow-ups work? Try generating your own AI survey template and watch how every answer leads to deeper, clearer feedback. It’s a new way to make surveys truly conversational.

In essence, these follow-ups transform a rigid questionnaire into an engaging two-way chat—what we call a conversational survey. Learn more about this feature on our automatic AI follow-up questions page.

Easy editing, like magic

Tweaking a traditional survey can be a headache—endless menus, rigid logic flows, and wasted time. With Specific’s AI survey editor, you skip the complexity; the entire template is editable by simply chatting with the AI. Just say, “Add a question about wait time” or “Ask about satisfaction with the telehealth video quality,” and it will instantly update the template, following best practice and expert insight.

The result? You’re not stuck repeatedly redesigning forms—edits happen in seconds, no technical hassles, zero overthinking. The AI does the tedious or complex shaping, ensuring your patient feedback survey about telehealth experience is not only current but meaningful. Explore more about customizing survey templates in our guide on how to create a patient survey about telehealth experience.

Delivery options for every patient and telehealth moment

Reaching patients where feedback matters most is just as important as crafting a good survey. We give you two delivery options designed for maximum flexibility and impact with telehealth experiences:

• Sharable landing page surveys: Perfect for following up after virtual care visits via email, SMS, or even patient portals. Get a stand-alone link—no need for patients to log into anything extra or navigate complex menus.

• In-product surveys: Ideal if you want feedback directly inside your telehealth platform—right after a virtual appointment wraps up, or at a specific touchpoint in their digital journey. It's frictionless, timely, and captures the freshest insights.

For telehealth experience feedback, in-product delivery stands out: patients can share their thoughts immediately after their video visit, when details are still top-of-mind. But for broader or post-visit evaluations, shareable landing pages work brilliantly for capturing longer-term impressions.

Effortless AI-powered analysis of patient survey responses

Once your survey is live, the real magic happens—Specific’s AI-powered survey analysis instantly summarizes every patient response, surfaces common themes, and spots trends across all telehealth feedback. Forget manual filtering or staring at endless spreadsheets; our AI survey analysis distills hundreds of conversations into actionable, digestible insights.

You’ll see automatic topic detection and can chat with the AI about your results—ask about pain points, success stories, or outliers with context. Discover more on how to analyze patient telehealth experience survey responses with AI and make sense of your data—fast.

Use this telehealth experience survey template now

Start uncovering honest, actionable patient feedback with this AI-powered conversational survey template—see better engagement, sharper insights, and let Specific handle the heavy lifting, so you can focus on improving telehealth care today. Prefer to make your own from scratch? See our AI survey generator for full customization.