Patient survey about telehealth experience

Creating a powerful Patient Telehealth Experience survey can be daunting, but with Specific’s AI survey generator, you can build a quality survey in seconds—just click and go to get started.

Why Patient feedback on telehealth matters

Telehealth has rapidly reshaped how we all experience healthcare—but without direct Patient feedback, it’s easy to miss what’s actually working (and what isn’t). In fact, 95% of patients say they're very satisfied with the quality of care in telehealth visits, rating it as good or better than traditional care. [1] That’s huge—but only if you’re collecting this insight regularly.

If you’re not running telehealth experience surveys, you’re missing out on:

• Understanding specific pain points: What are patients struggling with—tech issues, unclear communication, or gaps in follow-up?

• Spotting opportunities to improve: Data shows most patients feel telehealth is as good as, or better than, in-person appointments. [2] If you don’t ask, you might misjudge their priorities or overlook easy wins.

• Ensuring ongoing trust: 77.3% of patients look forward to more telehealth in the future. [5] By collecting their feedback, you show you value their voice, which directly increases loyalty.

The importance of Patient recognition surveys isn't just about checking a box. It's about building safer, more effective virtual care—and acting before competitive gaps appear. Patients are telling us what works; it’s up to us to listen. If you want best results, you might also check our deep dive on what are the best questions for Patient telehealth surveys.

The advantage of using an AI survey generator

Let’s face it—manually designing Patient surveys is slow, often repetitive, and doesn’t always capture the nuance you want. Here’s how using an AI survey generator for Patient Telehealth Experience flips that:

Why use AI for Patient surveys?

AI-powered generators like Specific bring expertise baked right in. We use up-to-date best practices to transform your goals into professional, dynamic survey flows. That means you spend less time building and more time learning. Plus, our conversational survey format feels familiar—like a chat, not a boring form—which keeps both patients and creators engaged from start to finish. If you want a more detailed guide, check out how to easily create a Patient telehealth survey with AI.

Designing survey questions that drive actionable insights

We’ve all taken those surveys where the questions felt…off. As experts, we know this is where most feedback goes astray. Here’s a real-world example:

• Bad question: “Did you like the telehealth service?” (Vague, hard to act on, likely to yield yes/no answers)

• Good question: “What aspects of your telehealth visit worked well for you, and what could improve?” (Encourages nuanced, useful feedback)

Specific’s AI survey maker is designed to avoid the common traps of unclear or biased wording. The generator uses research-backed frameworks to ensure questions are easy to understand, non-leading, and focused on actionable detail. As a result, the feedback you get actually helps you improve your telehealth services.

If you want a quick guideline: Aim for open-ended questions with prompts that dig into both positive and negative experiences. Steer away from yes/no, or “rate this 1-10” without context. And if you want to go even deeper, you can use our AI survey editor to instantly refine questions by simply chatting with the AI—no overthinking required.

Automatic follow-up questions based on previous reply

One of the most powerful features you’ll find with Specific’s AI conversational surveys is our smart follow-up questions. Rather than stopping at a vague response, our generator dives deeper, just like a skilled interviewer—saving you a ton of back-and-forth or messy, incomplete answers.

Here’s how things tend to go without follow-ups:

• Patient: “It was good.”

• AI follow-up: “Could you share what specifically made the telehealth experience positive for you?”

Or another example:

• Patient: “I had trouble with the video.”

• AI follow-up: “What kind of trouble did you experience with the video—was it a technical glitch, audio issues, or something else?”

Without smart follow-ups, you risk walking away with unclear, surface-level insights. Our AI solves this in real-time—no long emails, no chasing patients for clarifications. Want to see the experience yourself? Try generating a survey and watch the follow-ups adapt to every answer. For a deeper look at how this works, we cover it in detail at automatic AI followup questions.

It’s these context-driven follow-ups that transform your survey into a natural conversational survey—and make your data actually useful.

How to deliver your telehealth survey

Getting your survey in front of the right Patients is just as critical as writing great questions. Specific offers two ways:

• Sharable landing page surveys

  • Great for emailing Patients after their telehealth visit

  • Perfect if you want to collect responses outside your app or don’t have access to product integrations

  • Easy to share via secure message, SMS, or even printed QR codes at check-in

• In-product surveys

  • For telehealth platforms that want to ask for feedback the moment a visit ends—while the experience is fresh

  • Higher response rates because it appears contextually, right inside your patient portal

For most telehealth experience surveys, starting with a sharable landing page is simple and flexible. Product teams running SaaS patient portals might see better results embedding the survey in-product—let context and convenience lead the way.

Analyzing survey responses with AI, instantly

No more manual number crunching or messy spreadsheets. With Specific, AI-powered survey analysis instantly summarizes every Patient’s feedback, detects key issues or trends automatically, and turns responses into clear next steps. Want to see advanced features? There’s automatic topic detection, and you can even chat with AI about your survey results—finding specific insights fast. If you want to go even deeper, check out our guide on how to analyze Patient Telehealth Experience survey responses with AI.

Create your Telehealth Experience survey now

Ready to learn what your patients really think? Generate your Telehealth Experience survey with AI—right here, in seconds—so you start collecting powerful feedback today.