Survey template: Inactive Users survey about usability issues

Struggling with survey fatigue and unclear feedback from inactive users about usability issues? Use and try this AI-powered survey template with Specific to start a real conversation and instantly learn what really matters.

What is a conversational survey and why AI makes it better for inactive users

Collecting feedback from inactive users about usability issues is notoriously difficult. Traditional survey forms often feel cold, rigid, and — let’s be honest — are easy to ignore or abandon. But an AI survey template flips the script, making feedback feel like a casual chat instead of a chore.

With Specific’s conversational survey builder, you get more than a static form — you launch a tailored, responsive interview powered by AI. Instead of the usual one-size-fits-all approach, each respondent is welcomed by name (if you have their details), with follow-ups triggered in real time based on what they actually say.

Here’s how it stacks up:

Why use AI for inactive users surveys?

Inactive users often require more context-sensitive engagement than active ones. AI-powered conversational surveys outperform traditional forms, achieving completion rates between 70% to 80% (compared to 45% to 50% for standard surveys) [1]. AI adapts questions to each reply, which keeps disengaged users attentive longer and gets you richer insight. Abandonment rates drop significantly — down to 15% to 25%, whereas manual surveys can lose over half of respondents before completion [2]. That’s a serious jump in feedback quality for anyone focused on usability.

Specific is built for these real conversations: every template feels natural, questions dynamically adjust, and as users answer, follow-ups help uncover specific usability roadblocks that kept them from returning. That’s how you get honest, actionable feedback — not just survey filler. If you want to dive deeper into choosing the best questions for inactive users about usability issues, we break down research-backed options here.

Bottom line: AI survey templates make your work easier and drive higher quality insight. Create your own from scratch or start with expert templates like this one to see immediate results.

Automatic follow-up questions based on previous reply

AI-powered surveys by Specific don’t stop at your first answer — they listen and probe like an expert interviewer. When an inactive user shares an opinion about usability issues, the system immediately asks clarifying follow-ups, digging for specifics, root causes, and real examples. This removes the need for endless email threads and prevents responses that leave you saying, “Wait, what did they actually mean?”

For instance:

• Inactive User: “The dashboard felt a bit overwhelming.”

• AI follow-up: “Could you share which parts were confusing or what made it feel overwhelming?”

• Inactive User: “It took too many steps to finish the process.”

• AI follow-up: “Which specific steps felt unnecessary, and how would you prefer it to work?”

This is what separates a true conversational survey from a basic form. Without follow-ups, the feedback loop stalls:

• Inactive User: “It just didn’t work well.”

• No follow-up = No useful context or actionable feedback

Thanks to automatic AI follow-up questions (here’s how it works), the process isn’t just automated — it’s smarter. Every exchange feels natural, and as a result, users are more willing to open up. If you’ve never experienced a dynamic survey, I encourage you to generate one and see just how much richer the insights become. It actually feels like a conversation, not an interrogation.

In short: these AI-powered follow-ups make your survey genuinely conversational, which translates to better detail, clarity, and depth.

Easy editing, like magic

Let’s make things easy. With Specific, you simply tell the AI in plain language what you want to change, and it edits the survey template for you. No complicated forms, dragging, or copying and pasting repetitive questions. The AI survey editor handles all the tedious work — you make changes in seconds and keep your focus on what matters: the right questions for your audience.

Want to adjust tone, add a new follow-up, or tweak a question on usability issues? Just chat, and it’s done. If you want to start from zero, try the AI survey generator for custom surveys on anything else.

Flexible delivery: choose the right channel

The Specific platform gives you two main delivery options for your AI survey template — each optimized for different feedback scenarios from inactive users about usability issues:

• Sharable landing page surveys:

  • Send a public or semi-private link to inactive users by email, chat, or newsletter

  • Great for winback campaigns or one-off usability interviews at scale

  • No installation needed — just share the link

• In-product surveys:

  • Perfect for catching users who log back in after a break — present the survey right when they return

  • Trigger the survey based on user inactivity or specific behaviors linked to usability problems

  • Seamless native experience inside your app or site

For inactive users, a sharable landing page often makes sense for proactive outreach, but the in-product method can rescue those returning for a second look, capturing feedback at the moment it’s most relevant.

Use both strategies to maximize learning. Dive deeper into delivery options with the full guides: Sharable landing page surveys and in-product surveys.

Analyze results instantly with AI survey analysis

Now for the fun part: Specific’s AI survey analysis goes beyond just collecting responses. Our platform automatically summarizes inactive users’ answers, detects recurring themes about usability issues, and surfaces actionable insights. You get clarity — no spreadsheets, no coding, no manual sorting. Just chat with the AI about anything in your survey results and drill down instantly. Want to learn more? Check out our guide on how to analyze inactive users usability issues survey responses with AI.

This is why organizations that leverage automated survey insights can process customer feedback up to 60% faster than with traditional manual methods [3]. It’s a genuine time-saver and competitive advantage.

For more detail on response analysis capabilities, visit the AI survey response analysis page.

Use this usability issues survey template now

Start learning exactly why inactive users struggle with usability, with a smooth conversational survey experience that makes feedback easy and actionable. Act today — and see how effortless truly engaging feedback can be with Specific’s AI survey template.