Survey example: Inactive Users survey about usability issues

This is an example of an AI survey for Inactive Users about Usability Issues. Ready to see and try the example yourself?

Finding out why inactive users stop engaging—especially when usability issues hide beneath the surface—can be a headache. You're often left guessing what went wrong or sifting through one-word answers and incomplete feedback.

Specific is the platform behind these survey tools, built for anyone who needs actionable user insights and smarter follow-ups. We’ve made it easy to get real, honest feedback from inactive users—without the usual pain of traditional forms.

What is a conversational survey and why AI makes it better for inactive users

Engaging inactive users is tough—they ignore cold emails, skip generic forms, and don’t want to rehash their frustrations. If you want them to share what’s broken or confusing, you need a better approach than a standard form. That’s where an AI survey example comes in: it creates a two-way conversation, not just a static set of questions, dramatically lifting engagement and the quality of insights.

With traditional surveys, survey creators usually have to:

• Spend time building question logic for every scenario

• Hope they’ve worded each question perfectly to capture details

• Guess what users meant in ambiguous responses

• Rely on static, boring layouts that make respondents tune out

Our conversational survey flips the script. Specific’s AI survey generator builds flowing conversations, adapts questions in real time, and makes follow-ups automatic—no code, no manual labor.

Why use AI for inactive users surveys?

• Inactive users are far less likely to respond to generic surveys—they want to feel heard, not interrogated

• Conversational surveys can clarify misunderstandings right away, so you get deeper insight into their frustrations

• AI handles all the tedious parts—design, logic, follow-ups—making sure your survey always gets to the heart of the issue

Consider that 88% of online consumers are less likely to return to a site after a bad experience—which means every failed UX is a lost user, and automated follow-ups are a must to win back trust or at least learn why they left. [1]

Specific offers a best-in-class conversational survey experience. You get a smooth, mobile-friendly interface that feels more like a chat with an expert than yet another form. Want to dig even deeper? Check the best questions for inactive users surveys about usability issues, or dive into how to easily create surveys for inactive users using AI.

Automatic follow-up questions based on previous reply

What makes a conversational survey truly “conversational” is the way it asks smart, real-time follow-ups—just like an expert researcher would. With Specific, the AI listens to each answer, clarifies vague feedback, and prompts for richer detail if needed. No more emailing users back and forth or getting stuck with “meh” answers.

• Inactive user: "The app was too slow."

• AI follow-up: "Can you share when you noticed the slowdowns? Was it during login, loading data, or using specific features?"

• Inactive user: "It was confusing to find things."

• AI follow-up: "Which area or feature did you find hardest to navigate? Any examples would help us fix it."

If you don’t ask follow-ups, answers are rarely actionable. Take this:

• Inactive user: "Didn't like using it."

• (No follow-up): You’re left guessing—was it the layout, a bug, or something else?

Thanks to Specific’s AI, follow-ups happen automatically and immediately. The conversation flows, the respondent feels heard, and as the creator you walk away with the context you truly need. See how this works with live automated followups at AI follow-up questions in action.

Give it a go—generating a survey with automated, intelligent follow-ups is a gamechanger for discovering the real blockers behind usability churn. Follow-ups turn a survey into a conversation, and that’s the magic of a conversational survey.

Easy editing, like magic

Editing your survey should feel as effortless as chatting. With Specific’s AI survey editor, you just tell the AI what you want changed—questions, order, tone, details—and it updates the survey instantly using expert logic. No more reworking every question by hand or misconfiguring logic jumps. You get the benefits of an expert-made survey, but with your own voice and requirements, in seconds. The days of tedious edits and rewrites are over.

Flexible delivery for inactive users usability feedback

How and where you deliver a survey matters—especially for engaging inactive users about usability issues.

• Sharable landing page surveys: Share a link via email, support tickets, or community posts. Perfect for users who no longer log in or for recapturing churned users. Just send them to a mobile-friendly landing page—they’ll experience your conversational survey on the spot.

• In-product surveys: Reach users at the right moment, inside your product, as soon as signs of inactivity or struggle appear. Trigger targeted messages—like “We noticed you haven’t logged in lately—any feedback?”—to get usability insights before they churn for good. Especially useful for SaaS or app products.

For most inactive users, a landing page is ideal—you can contact them wherever they still check messages. But if your users occasionally log in, in-product conversations help catch them before they disappear for good.

AI-powered analysis for instant survey insights

Specific takes care of analysis, too. Our AI survey analysis capabilities automatically summarize responses, detect recurring usability themes, and turn raw data into actionable steps—no need for spreadsheets or manual review. You can even chat with AI about your results to clarify meaning or brainstorm next moves. Curious about the details? See our recent guide on how to analyze inactive users usability issues survey responses with AI or explore the powerful AI survey analysis features here.

All that computation is handled in the background. You get insights faster, so you can act before more users slip away.

See this usability issues survey example now

Experience firsthand how a conversational AI survey gets richer, more specific feedback from inactive users—without the guesswork. Try the example, and see how automated follow-ups and AI analysis deliver clarity and actionable next steps.