Survey template: Inactive Users survey about feature awareness

When you need to reconnect with inactive users and boost awareness for your product’s features, getting honest, thoughtful feedback matters. The fastest way? Use and try this Feature Awareness survey template from Specific—it streamlines insights, so you can focus on what works.

What is a conversational survey and why AI makes it better for inactive users

Traditional surveys rarely break through with inactive users. They’re busy, hard to reach, and just seeing another generic form often leads to silence. We see this challenge all the time—average online survey response rates can be as low as 2 to 30%, heavily impacted by survey design and relevance to the person receiving it [1]. Outdated survey forms offer little context or personal touch, so even if someone replies, their answers often lack depth (and you’re left chasing context over email).

This is where an AI survey template—especially one that mimics a real conversation—changes everything. Conversational surveys feel natural; the AI responds, clarifies, and adapts just like a great interviewer. It’s proven: conversational surveys can increase completion rates by up to 40% versus old-school forms [5]. You’ll collect richer answers, faster, from users you thought were lost.

Manual survey creation? That’s a time sink. You pore over question phrasing, try to guess at follow-ups, and still risk unclear answers. An AI survey generator does the heavy lifting—using its expertise to craft, sequence, and adapt engaging questions for inactive users about feature awareness. That means less stress, less guesswork, and much higher response rates.

Why use AI for inactive users surveys?

• Conversational surveys from Specific drive higher engagement—people respond like it’s a chat, not a chore.

• The AI survey generator instantly tailors questions to your product and user base—no research degree needed.

• Smart, in-the-moment follow-ups dig deeper, revealing why users disengaged and which features might pull them back.

Specific offers the best-in-class experience for conversational surveys: you get smooth, natural feedback from both the users you reach—and the insights are immediately actionable for your team.

For tips on getting the best results, check out best questions for inactive user feature awareness surveys and how to create an inactive users survey about feature awareness.

Automatic follow-up questions based on previous reply

We’ve all seen it—a user shares something vague, and you’re left guessing what they really mean. Specific’s AI fixes this on the spot, dynamically asking clarifying questions based on each reply—just like a sharp, human interviewer would. The result? Deeper context and sharper insights for your product team, every single time. No more going back and forth over email or spending days cleaning up unclear answers.

Let’s see how it goes without and with AI-powered follow-ups:

• Inactive User: “I didn’t really use the new dashboard.”

• AI follow-up: “Was there something about the dashboard that was confusing or unhelpful? What were you expecting to see?”

Without follow-ups, you might have to reach out again, losing momentum and valuable detail. With Specific’s automated AI probing, you get richer, more actionable feedback right away (see how this works at automatic AI follow-up questions).

These follow-ups transform surveys into real conversations—exactly why we call them conversational surveys.

Want to see how much more you can learn? Try generating your own survey and experience how these smart follow-ups immediately level up your user feedback—or create a new survey for any audience and topic with our AI survey generator.

Easy editing, like magic

Survey editing shouldn’t be frustrating. With Specific’s AI survey editor, you simply chat your changes—want to ask more about which features weren’t noticed, or change the survey’s tone to be more casual? Just say so. The AI instantly updates the template for you, using its expert knowledge to keep things sharp and relevant. No more fiddling with individual survey fields. Confidently make adjustments in seconds, and your survey is ready to launch.

Survey delivery for maximum engagement

Reaching inactive users can be tough—they aren’t logging into your product, don’t open every email, and need the smoothest possible experience. Specific offers two flexible delivery methods, both designed around your audience and the goals of a feature awareness survey:

• Sharable landing page surveys: Send a dedicated survey page by link—great for email campaigns, newsletter follow-ups, or community outreach when inactive users aren’t regularly logging in. Participants can respond on any device, anytime.

• In-product surveys: Perfect for those semi-active users who still open your app or website. Show the conversational survey as a widget after certain actions (or at login)—boosting the chance to reconnect with users as they return.

For feature awareness among truly inactive users, sharing a landing page link often gets better reach, but combining both options lets you maximize survey coverage and response rates based on behavior and preference.

AI survey analysis: actionable insights, instantly

With Specific’s AI survey analysis, there’s no need for manual spreadsheet work. The platform summarizes open-ended replies, detects common themes, and delivers insights you can act on. You can even chat directly with the AI about your survey results—ask it what’s driving re-engagement, what features need more visibility, or any nuance that matters (how to analyze inactive users feature awareness survey responses with AI). Features like automated theme detection and instant response summaries mean you get to the signal, not just the noise.

Use this feature awareness survey template now

Unlock honest, in-depth feedback from inactive users—use this AI-powered feature awareness survey template now and discover what will truly bring them back and spur re-engagement. The right insights are just a conversation away.