Survey example: Inactive Users survey about feature awareness

This is an example of an AI survey for inactive users about feature awareness—see and try the example to experience how easy it is to collect actionable feedback.

Creating effective surveys for inactive users is notoriously tough: low engagement, spotty replies, and plenty of unclear responses make it hard to learn what really matters.

At Specific, we obsess over making conversational survey tools that finally solve this. Every tool you see here is powered by Specific’s best-in-class AI technology, purpose-built to make survey creation and analysis seamless for you.

What is a conversational survey and why AI makes it better for inactive users

Getting honest, thoughtful feedback from inactive users about feature awareness is a classic challenge—response rates are lower than almost any other group. Inactive users are less engaged, so traditional surveys rarely work. That's where conversational AI surveys come in: they make the process feel like a real conversation, not a cold, static form. Our AI survey example is designed just for audiences like this.

Traditional survey forms often deliver response rates of 20–30% for in-app or web pop-ups—less for email. But when reaching out to inactive users, these numbers usually drop much further, often leading to nonresponse bias that can skew your results entirely [1][2]. If you want reliable insights, you need a different approach.

That’s where an AI survey generator like Specific transforms the experience. Instead of sending out long, boring forms, you launch a conversational survey that adapts in real time—picking up on answers to ask smarter, contextual follow-ups. Not only does this boost engagement, it dramatically improves data quality.

Why use AI for inactive users surveys?

• Boost response rates: By offering a personalized, interactive experience, conversational surveys encourage participation from even the least engaged users.

• Reduce fatigue: Concise, smart interactions keep surveys short and relevant—crucial for inactive users who are easily lost. Long forms lead to drop-off and unreliable data [5].

• Uncover deeper insights: Automated follow-ups dig beneath surface-level answers, making it easier to learn why features aren’t used or known.

• Instant analysis: No more wading through unstructured data—the AI summarizes results and highlights trends right away.

Specific delivers the best-in-class user experience for conversational surveys. Creating, delivering, and analyzing an AI survey example for inactive users has never been smoother—for you or your audience.

Automatic follow-up questions based on previous reply

Here’s one of our secret weapons: Specific’s AI instantly creates smart follow-up questions tailored to each respondent’s previous answer. Whether someone’s answer is vague or surprising, AI probes for real context—mirroring a skilled interviewer but without the placeholder “we’ll get back to you” or slog of follow-up emails. The result? Richer insights, gathered far faster.

Consider what happens when you don’t ask follow-up questions:

• Inactive user: “I just didn’t use that feature much.”

• AI follow-up: “Can you share why you haven’t used this feature? Was it hard to find, or did you not see how it could help you?”

• Inactive user: “I already unsubscribed.”

• AI follow-up: “What led you to unsubscribe? Was there a specific feature or experience that influenced your decision?”

With no follow-ups, you’re left guessing. AI-driven probing reveals motivation, blockers, and hidden opportunities—fast. For even more on this, check out our detailed overview of automatic AI follow-up questions.

Give survey generation a try yourself—there’s nothing like experiencing these dynamic follow-ups first hand. They transform static forms into real conversations, which is the core of a conversational survey.

Easy editing, like magic

No more wrestling with clunky form builders or endless option lists. With Specific, you simply tell the survey builder what to change—in plain language—and the AI makes edits instantly, just like having an expert on call. Want to swap a question, reword a prompt, or add a new follow-up? It takes seconds. The AI survey editor keeps surveys flexible, adaptable, and easy to perfect for your inactive users and feature awareness goals.

Delivery: How to reach inactive users with feature awareness surveys

You can deliver your conversational survey using two smart methods, each tailored to how and where you want to engage inactive users:

• Sharable landing page surveys
  - Perfect for emailing or messaging inactive users directly. Just send the link—no install needed. Great for re-engagement campaigns, support touchpoints, or retention efforts where users are not logging in regularly.

• In-product surveys
  - Ideal if you want to reach inactive or “at-risk” users who return briefly, or target cohorts based on inactivity triggers. The survey appears in-app, making sure you catch users at the perfect moment when they revisit—even for a minute.

Feature awareness questions often work best when surfaced as soon as a lapsed user logs in again—making in-product delivery a top pick. For campaigns aimed at off-platform users, sharable landing pages are gold.

How to instantly analyze responses with AI

Specific’s AI-powered analysis makes sense of feedback without you lifting a finger. Instantly summarize every response, spot themes about feature awareness, and unlock actionable insights—no spreadsheets, ever. Features like automatic topic detection and a powerful AI chat mean you can ask nuanced questions about your inactive users’ reasons for disengaging, all inside one platform. See how easy it is to analyze inactive user feature awareness survey responses with AI, or learn about our AI survey response analysis.

See this feature awareness survey example now

Get answers traditional surveys can't—see the feature awareness AI survey example now and experience the speed, clarity, and conversational flow only Specific can deliver for inactive users.