Survey template: Customer survey about customer support satisfaction

Getting actionable feedback on customer support can be a slog—but you don’t have to settle for low-quality insights or abandoned surveys. If you want a smoother way to measure customer support satisfaction, use and try this template from Specific, our AI-driven conversational survey tool, to get responses that matter.

What is a conversational survey and why AI makes it better for customers

Traditional customer satisfaction surveys can feel cold, robotic, and tedious, which often leads to customers dropping off before finishing them. With a conversational survey generated by AI, the process becomes more like a real chat—simple, personable, and engaging for your customers. Our AI survey template transforms your customer support satisfaction feedback into a friendly, two-way exchange, making every response richer and easier to interpret.

Let’s quickly frame it: typical form-based surveys rely on static questions and set logic. They don’t adapt, they don’t probe, and they definitely don’t make the experience enjoyable. That’s why response rates lag—most traditional surveys achieve only a 45-50% completion rate, with abandonment rates hovering between 40-55%. In contrast, AI-powered conversational survey tools hit completion rates of 70-80% and slash abandonment to 15-25% [1]. When people actually finish your survey, you get more honest, useful feedback.

Why use AI for customer surveys?

• Adaptive feedback: AI-generated surveys adjust to customer responses, diving deeper or clarifying as needed.

• Effortless creation: Simply describe what you want and the AI survey generator instantly crafts a complete, ready-to-send survey.

• Better experience: The conversational flow feels more human, breaking the monotony of forms and boosting engagement.

Specific excels in conversational surveys, giving customers an intuitive, natural feedback experience—and making it simple for teams to collect and analyze truly meaningful insights. If you want to see more examples of strong survey questions, check out best questions for customer support satisfaction surveys or how to create customer satisfaction surveys with an AI twist. We make both the creation and completion experience effortless, bridging the gap between teams and customers—with real answers you can trust.

Automatic follow-up questions based on previous reply

Specific shines with its AI-powered follow-up questions: as soon as a customer types an initial response, the AI listens and quickly asks clarifying questions, just like a smart support manager would in a real conversation. The follow-ups aren’t just tacked-on—they’re generated in real time, informed by your customer’s last answer and the context you set up in the survey. This means you’ll get richer, clearer feedback in less time, and you won’t have to chase respondents through endless follow-up emails.

Let’s make this real. Here’s how responses look without and with follow-ups:

• Customer: “The agent helped, but it took a while.”

• AI follow-up: “Thanks for sharing. Can you tell me what caused the delay, or where the process slowed down for you?”

• Customer: “Everything was fine.”

• AI follow-up: “Great to hear! Was there anything specific our support team did that stood out to you?”

Without these smart follow-ups, insight can get lost in vague comments and missed opportunities. With AI-powered conversational surveys, every exchange is clear and actionable.

Try building a survey and experience how automatic AI follow-up questions work. They transform a simple form into a real dialogue—making feedback more honest and much more useful. See more details on our approach in automatic AI follow-up questions.

In essence, follow-ups turn an ordinary survey into a true conversation—delivering what a conversational customer support satisfaction survey should be.

Easy editing, like magic

No more tweaking forms or scrolling endless menus—Specific’s survey editor uses AI so you just chat about what you want to change. Want to revise a question’s tone, add a clarification, or adjust follow-up depth? Type it out, and our AI survey editor handles the details in seconds. You can update your AI survey template as easily as chatting to a collaborator—whether you want to improve the flow for sensitive topics or make a small tweak for your customer audience. See how streamlined it can be in AI survey editor.

AI takes care of the hard work: you simply shape your survey by describing your goal, saving hours of manual editing.

Flexible survey delivery: web links and in-app

Whether you need to collect feedback from one segment or your entire customer base, delivering your AI survey template is frictionless. Specific supports two flexible delivery options:

• Sharable landing page surveys: Perfect for emailing your customer support satisfaction survey, linking from support ticket follow-up, posting to Slack, or embedding in newsletters.

  • Great for post-support interactions or for collecting NPS after a ticket closes.

  • Easy to distribute to a broad or targeted segment—just share the link.

• In-product surveys: Seamlessly pop up the survey inside your SaaS app or website—right after a customer interacts with support, or completes a key task.

  • Ideal for capturing fresh, in-context feedback when it matters most—never miss the moment of truth.

If your workflow needs both, they work together too: you can run ongoing in-product feedback while following up via sharable page links for special cases.

Analyze responses instantly with AI survey analysis

Tired of combing through spreadsheets? With Specific, AI survey analysis is instant. The platform summarizes all responses, surfaces key insights, and automatically detects top topics—while you chat directly with the AI if you want custom answers or dig deeper (AI survey response analysis). AI analyzes up to 1,000 customer comments a second and processes feedback up to 60% faster than manual methods [2] [3]. Learn best practices for how to analyze customer support satisfaction survey responses with AI to get the most out of your data. You get automated survey insights without extra effort—just actionable intelligence, right when you need it.

Use this customer support satisfaction survey template now

Start getting customer support satisfaction feedback that’s actually useful—try this AI survey template and see how conversational, dynamic surveys deliver deeper insights and higher response rates with zero effort.