Survey example: Customer survey about customer support satisfaction
Create conversational survey example by chatting with AI.
This is an example of an AI survey about customer support satisfaction for customers—see and try the example.
Creating effective customer support satisfaction surveys is hard: most tools feel like forms, with low completion rates and generic feedback that’s tough to act on.
At Specific, we specialize in conversational AI surveys and tools that make gathering actionable customer insights effortless. Every survey here is powered by Specific.
What is a conversational survey and why AI makes it better for customers
Almost everyone struggles to design customer support satisfaction surveys that actually get meaningful, usable responses. Too often, standard forms don’t dig deeper, so we miss the true story behind the results.
A conversational survey flips this on its head: it feels like a chat, not a checklist. Using AI to generate and personalize each question means we collect richer feedback and catch details that static forms miss. This matters—especially because 93% of customers are likely to make repeat purchases after good support experiences[1]. Our approach improves insight, and also makes respondents more likely to finish the survey, giving you more actionable data.
Aspect | Manual Surveys | AI-Generated Surveys |
|---|---|---|
Creation Time | Time-consuming | Rapid and efficient |
Engagement | Often low; feels like work | High, interactive, and chat-like |
Depth of Insights | Shallow (static questions) | Deep (context-aware follow-ups) |
Why use AI for customer surveys?
AI survey examples adapt to every answer, so you discover problems and wins you’d miss otherwise.
Dynamic, personalized follow-ups means surveys stay engaging, like a real conversation—not overwhelming or boring.
It’s shockingly fast to go from idea to launch using the AI survey builder template—plus, you don’t have to worry if you left something out.
Specific delivers the best-in-class conversational survey experience for both creators and respondents. Every step—from question creation, to follow-up, to analysis—is purpose-built to make gathering feedback smooth, natural, and actionable. For more tips on creating high-impact surveys, check out how to create customer support satisfaction surveys or see how our AI survey generator works for any survey type.
Automatic follow-up questions based on previous reply
Specific’s AI surveys shine because every follow-up is crafted in real time, based on how your customer answered previously. Instead of making them rewrite the same things or give up halfway, the AI surfaces clarifying questions like an expert researcher.
Imagine this:
Customer: “The support was okay.”
AI follow-up: “Could you share what worked well, and what could have been better during your support experience?”
If there’s no follow‑up, vague answers leave us guessing. But with automatic, context-aware probing, we get the full picture—saving you the hassle of follow-up emails and fixing misunderstandings before they turn into churn. This is a game-changing leap from old-school forms, and you’ll notice the difference as soon as you try generating a survey yourself. Learn more about this process at automatic AI follow-up questions.
Followups are what make an AI survey conversational—turning feedback into a real dialogue with your customer.
Easy editing, like magic
Tweaking your survey—maybe changing the tone or probing a different angle—is as easy as chatting. Just tell Specific’s AI survey editor what you want (“ask about chat support as well”), and it transforms your survey with instant, expert-level edits. There’s no laborious form-filling or menu navigation—it’s all direct, fast, and incredibly simple. Most edits take seconds, allowing you to iterate as often as you need without extra hassle. Learn more at AI survey editor.
Flexible delivery for customers: landing page or in-app
You can deliver your conversational survey to customers wherever they’ll actually respond. Both options work seamlessly with customer support satisfaction surveys:
Sharable landing page surveys: Best for sending in post-support emails, sharing through social channels, or SMS. Customers can answer anytime, anywhere, with no login needed.
In-product surveys: Perfect if you want to prompt users right after their support session, while the experience is still fresh. This drives high response rates and more immediate, honest feedback.
For support satisfaction, in-product surveys often yield more authentic responses, but landing pages give you reach for all those not currently active in your product. Use cases and product details are explained here: landing page conversational surveys and in-product conversational surveys.
Instant AI survey analysis—no spreadsheets needed
Once responses come in, Specific’s AI does the heavy lifting: it instantly summarizes replies, detects patterns, and finds actionable themes. You won’t drown in a spreadsheet—just review the key findings, drill down into topics, or even chat with AI about results in plain English. That’s automated survey insights you can trust, whether you want to see trending pain points or track support changes over time. If you want to dig deeper, see our guide on how to analyze customer support satisfaction survey responses with AI or explore the AI survey response analysis feature.
See this customer support satisfaction survey example now
Try the conversational AI survey example for yourself—see how natural, dynamic questions and real-time insights can transform your approach to customer support feedback.
