Survey template: Citizen survey about mobile app experience

Gathering high-quality feedback on your citizen mobile app experience is tough—everyone wants better results with less effort. That’s where our AI survey template steps in. Use and try this template for richer, more actionable insights with Specific’s conversational approach.

What is a conversational survey and why AI makes it better for citizens

Getting authentic feedback from citizens about their mobile app experiences is hard. Traditional forms and static surveys feel cold, often leading to incomplete answers, lower engagement, and lots of manual editing. That’s the pain point: people want context-driven responses, but the old methods just can't deliver.

This is where conversational surveys shine. Think of a conversational survey as a natural back-and-forth chat, not just an online form—it actively adapts based on how citizens respond, leading to clearer insights. When powered by AI, these surveys get a major upgrade: they personalize follow-ups, clarify ambiguous answers, and keep respondents engaged until the end.

If you’re still using manual surveys, you’re likely missing out on actionable data and quicker insights. Here’s a quick comparison:

Why use AI for citizen surveys?

• AI-powered surveys get completion rates of 70-80%, outpacing traditional surveys (45-50%), thanks to their adaptive, conversational nature[1].

• Abandonment rates drop to as low as 15-25%, compared to 40-55% with static surveys[2].

• AI cuts response processing time by 60%, turning feedback into decisions—fast[3].

Specific’s platform leads here—offering a best-in-class, chat-style interface. That makes collecting feedback from citizens about their mobile app experience not only effortless, but also more personal and accurate. If you want to dig deeper into building great citizen surveys, see our detailed guide: how to create a citizen survey about mobile app experience. Or, if you want to see how Specific’s AI survey generator can be used for any topic, start here.

Automatic follow-up questions based on previous reply

Here’s where things get genuinely conversational—Specific’s unique AI uses real-time context to ask smart, relevant follow-up questions, just like a seasoned researcher would. That means if a citizen leaves an answer half-baked or unclear, the survey responds in the moment, probing for essential details and clarifying context—no need for awkward email follow-ups later.

Because every follow-up is generated based on actual replies, responses are richer and much easier to work with. Here’s how it plays out if you don’t have follow-ups versus when you do:

• Citizen: “It’s okay, but sometimes slow.”

• AI follow-up: “Can you share when you notice the app slowing down the most, or what actions seem to trigger it?”

Without these real-time, conversation-based follow-ups, you’re left guessing what “slow” means, missing out on critical insight into the mobile app experience. Try generating a citizen survey about your mobile app, and you’ll instantly see how much more complete your responses feel—just pure clarity.

These follow-ups don’t just make surveys clearer—they make the whole experience a true conversation. That’s what sets conversational surveys apart.

Easy editing, like magic

Edit your survey as easily as chatting with a colleague. Want to tweak the tone, add a question, or adjust language for clarity? Just tell the AI what you need—it handles the details with expert-level knowledge, so you don’t get bogged down with formatting, branching logic, or copy-paste drudgery. You can refocus your template in seconds, letting AI do the heavy lifting. If you want to explore more about this feature, check out the AI survey editor.

Delivery options: shareable links & in-app surveys

You’ve crafted a smart, AI-powered citizen survey about mobile app experience—now, how do you get it into the hands of real people? Specific makes delivery a breeze with two flexible methods:

• Sharable landing page surveys: Perfect for reaching a broad audience—send the survey link by email, city newsletter, social channels, or embed it on a community site. Ideal if you want quick, wide-reaching feedback from all citizens.

• In-product surveys: Ask users for feedback while they’re inside your mobile app—when insights are freshest and context is clear. This method captures authentic, in-the-moment reactions about real experiences.

Citizen mobile app experience topics almost always benefit from in-product surveys—because people are already in your app, feedback is immediate and super relevant. But want to run an announcement or city-wide poll? That’s where shareable landing page surveys are unbeatable.

AI-powered survey analysis, instantly

Collecting feedback is just the start—Specific's AI survey analysis turns raw responses into clear, actionable findings automatically. No endless spreadsheets, no manual sorting. The AI summarizes responses, spots key trends, and applies topic detection on autopilot. Want full context? You can chat with the AI about results, dive deeper into outliers, or ask, “what are recurring themes in user complaints?” If you’re curious about analyzing your own data, see our walk-through on how to analyze citizen mobile app experience survey responses with AI.

Use this mobile app experience survey template now

Unleash richer feedback and instant insights—use this AI-powered mobile app experience survey template built for citizens and see the difference a conversational approach can make.