Here are some of the best questions for a citizen survey about mobile app experience, plus tips for crafting them to get real, actionable insights. With Specific, you can effortlessly build your own AI-powered citizen survey in seconds—making feedback feel like a natural conversation.
The best open-ended questions for citizen survey about mobile app experience
Open-ended questions invite genuine feedback and help uncover detailed insights that multiple-choice alone might miss. They're best when you want context, stories, or to surface unknown issues. Consider using them at the start of your survey, or as follow-ups to dig deeper.
What is the main reason you use our mobile app?
Can you describe a time when our app was especially helpful to you?
What features do you wish our app had?
Is there anything about the app that confused you or didn’t work as expected?
How would you improve the overall user experience?
What made you download and first try our app?
Have you ever stopped using the app temporarily? What led to that decision?
If you could change one thing about the app, what would it be and why?
In your opinion, what makes our app stand out (or not) compared to others?
Is there anything else you’d like to share about your experience with our app?
Open-ended questions like these are incredibly valuable not only for capturing direct stories, but for seeing patterns you might otherwise miss. Plus, with Specific’s automated follow-ups, you won’t be left with incomplete answers—AI can clarify or probe as needed, right in the conversation.
The best single-select multiple-choice questions for citizen survey about mobile app experience
Single-select multiple-choice questions are perfect when you need quantifiable data or want to prompt reflection before deeper discussion. Sometimes, it’s easier (especially on mobile) for citizens to choose an answer rather than type a lengthy response. Such structured choices can break the ice and encourage participation, while still letting you follow up with open-ended questions for richer detail.
Question: How often do you use our mobile app?
Daily
Weekly
Monthly
Rarely
Never
Question: How satisfied are you with the overall performance of the app?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Question: What is your favorite feature in the app?
Notifications
Search functionality
Customization options
Data privacy controls
Other
When to follow up with "why?" Whenever a citizen picks an answer—especially “neutral” or “dissatisfied”—a simple “Why?” uncovers the reasoning behind their choice. For example, if someone selects “Rarely” for usage, asking, “Why do you use it rarely?” might reveal technical issues or unmet needs you never expected.
When and why to add the "Other" choice? It’s wise to add “Other” if you suspect your list of options doesn’t cover every possible answer. This not only gives citizens the chance to voice unique preferences, but also allows follow-up questions to dig into unexpected topics—leading to insights that truly surprise your team.
NPS question for citizen mobile app experience surveys
Net Promoter Score (NPS) is one of the simplest and most powerful metrics for understanding overall sentiment. For a citizen survey about mobile app experience, ask: “On a scale of 0 to 10, how likely are you to recommend this app to others?” This isn’t just industry standard—it quickly shows whether citizens are promoters or detractors, helping prioritize improvement efforts. Pairing this with context-driven follow-up questions delivers authentic, actionable feedback. Easily create an NPS survey for citizens about mobile app experience using Specific’s AI generator.
The power of follow-up questions
Follow-up questions are where the magic happens. Instead of collecting vague, incomplete answers (the classic survey pain), AI-powered surveys like Specific’s ask clarifying questions in real time—making each response clearer and more actionable. Automatic AI follow-up questions handle this instantly, adapting based on the user’s previous replies and the conversation context. This is a cornerstone of conversational surveys.
Citizen: “Sometimes the app is slow.”
AI follow-up: “Can you describe when you noticed the slow performance? Was it during a particular action or at a specific time of day?”
How many follow-ups to ask? In practice, 2–3 follow-ups are usually enough—letting the AI collect richer details without overwhelming the respondent. With Specific, you can set this behavior: if you already have the answer you need, the AI moves to the next question automatically.
This makes it a conversational survey: Every back-and-forth feels like a natural chat, not a rigid form. Respondents are engaged, leading to higher quality data.
Easy analysis—even with lots of text: With AI survey response analysis built in, summarizing and understanding open-ended responses is effortless—no more sifting through unstructured data by hand. See how to analyze feedback from citizen mobile app experience surveys with Specific.
Follow-up questions are a new superpower—generate a survey and see how deeper conversations can transform your feedback.
How to compose prompts for generating citizen survey questions with AI
AI survey generators work best when you give them clear instructions! To get great questions for a citizen survey about mobile app experience, start with a simple prompt:
Suggest 10 open-ended questions for citizen survey about mobile app experience.
Want even better, more tailored results? Give context about your app and goals:
Our city’s community app helps citizens find local services and events. Suggest 10 open-ended questions to uncover what’s most valuable to users, and where they struggle.
After you have a list of questions, it helps to organize them. Try:
Look at the questions and categorize them. Output categories with the questions under them.
Once you have those categories, focus in on specific areas you want to explore. For example:
Generate 10 questions for categories onboarding experience and feature usage.
Iterative prompts like this deliver much more focused, useful survey content for citizens.
What is a conversational survey?
Conversational surveys make the feedback process feel like a natural chat. They ask questions, adapt in real time, and respond intelligently, just like a helpful researcher would in person. This keeps citizens engaged, reduces survey drop-off, and surfaces richer insights—especially important for mobile app experience studies, where brevity matters but depth is needed.
Manual Surveys | AI-Generated Surveys |
|---|---|
Static forms and set questions | Dynamic, adaptive chat flow |
Manual data entry and design | Instant creation with smart defaults |
Analysis requires manual work | AI summarizes and finds key themes |
Higher drop-off rates | Higher participation and completion rates [1] |
Why use AI for citizen surveys? Leveraging AI boosts both engagement and data quality. For example, AI-powered conversational surveys often see completion rates of 70–90%, compared to only 10–30% for traditional approaches. [1] In-app survey delivery can further amplify these gains, with response rates for in-app surveys often hitting 13%—far outpacing traditional mobile web surveys. [2] As AI adapts question flow to each citizen’s response, we collect more accurate, contextually rich feedback. [1]
With Specific, surveys aren’t just easy to generate—they’re also enjoyed by citizens who participate. That means higher quality feedback and a smoother, more effective experience for your team. Interested in the step-by-step process? See this how-to guide for creating and launching citizen mobile app experience surveys with Specific.
See this mobile app experience survey example now
Try out a citizen mobile app experience survey and experience a conversational, AI-powered approach to feedback—unlocking insights traditional forms simply miss. Jump in and create your own for richer, real-world answers from your community.