Survey example: Citizen survey about mobile app experience

This is an example of an AI survey about citizen mobile app experience—see and try the example now.

Everyone knows how tough it can be to actually create a great citizen mobile app experience survey that gets real, actionable responses (instead of drop-off and confusion).

At Specific, we’ve seen firsthand what works (and doesn’t) for AI-powered conversational surveys—every tool here is part of our platform, designed by experts in the field.

What is a conversational survey and why AI makes it better for citizen feedback

Traditional citizen feedback surveys about mobile app experience often fall flat: they’re too long, feel dull, and people bail halfway through. The struggle is capturing honest feedback that isn’t just skimming the surface.

That’s where an AI survey generator changes everything. With AI, you create a conversational survey—a flowing chat instead of a static, lifeless form. Respondents open up more, and as a result, your response quality skyrockets. Specific’s conversational surveys feel like a dialogue, not an interrogation, which keeps both citizens and teams engaged.

Why is that important? Because AI-powered surveys achieve completion rates between 70%–90%, compared to 10%–30% for classic approaches. That’s a staggering difference[1]. AI senses when interest is fading, adapts its pace, and tailors questions to keep things moving, massively reducing form abandonment rates (down to 15%–25%, versus 40%–55% for traditional surveys[2]).

Why use AI for citizen surveys?

• Better engagement: Chat-like experience feels less like a survey, more like a conversation.

• Deeper insights: AI asks targeted follow-ups for richer data, not just checkboxes.

• Easier, faster setup: Prompt in plain language—the builder does the rest.

Specific offers a best-in-class experience for both creators and respondents. Conversational surveys are a game changer for citizen mobile app experience research—they drive better data, higher completion rates, and a far smoother process all around. For ideas on the best questions to ask citizens about mobile app experience, we’ve broken it down here. Want to create a survey from scratch? Explore the AI survey maker.

Automatic follow-up questions based on previous reply

With Specific’s AI, you get more than static forms—it acts like a smart interviewer. When a citizen answers a question, AI evaluates their reply and asks real-time, relevant follow-ups. This uncovers richer context (the “why” behind the feedback), which you simply cannot get with a fixed set of questions.

Follow-ups mean no more chasing people for clarification via endless email threads. The survey feels conversational and natural—just the way feedback should. Here’s how this works in practice:

• Citizen: “App notifications are annoying.”

• AI follow-up: “Can you describe a recent notification that bothered you most? How did it disrupt your experience?”

• Citizen: “It sometimes crashes.”

• AI follow-up: “Do you remember what you were doing in the app when it crashed? Any specific feature involved?”

If you only ask the first question, you’ll end up guessing what people mean. With AI-powered follow-ups, you’ll get the detail you need every time. This is a new approach—try generating a survey and watch how the conversation evolves automatically. For more on automatic followups, check the feature overview here.

Because of these AI-driven follow-ups, your survey moves from a stale checklist to a lively, conversational survey.

Easy editing, like magic

We built Specific so anyone can edit surveys like chatting with a friend. Want to swap or reword a question? Just type your request—the AI survey editor handles the heavy lifting, applying expert best practices in seconds. This means you spend less time wrestling with survey logic and more time getting the questions just right for citizens sharing their mobile app experiences.

How to deliver your citizen mobile app survey

Reaching your audience should be effortless, whether you’re targeting citizens for feedback on mobile apps or need results fast. Specific supports two high-impact delivery methods:

• Sharable landing page surveys: Instantly generate a unique survey link and send it via email, newsletters, social channels, or embedded in community websites. Perfect for broad citizen feedback or targeted community groups.

• In-product surveys: Embed the survey directly inside your mobile or web app, catching citizens exactly when they’re already engaged. In fact, in-app delivery typically boosts survey response rates to 13%, blowing past the 1–3% norm for generic mobile surveys[3]. This method is ideal for collecting immediate feedback about real, live app usage, and lets you trigger the survey at just the right users or steps in your app’s journey.

For mobile app experience research, in-app surveys are usually the strongest approach—catching citizens at the perfect moment means more authentic, actionable answers. For more delivery strategies, check our how-to guide on creating citizen surveys for mobile app experience.

AI-powered survey analysis: instant insights, no spreadsheets

Don’t get buried in raw survey data. Specific provides AI survey analysis as soon as responses arrive—it summarizes, detects key topics, and highlights patterns automatically. No spreadsheets, no manual sorting, just clear, actionable findings fast. You can also chat with the AI to dig deeper and clarify trends right in the platform. To see exactly how to analyze citizen mobile app experience survey responses with AI, check our guide on breaking down feedback with automated survey insights.

See this mobile app experience survey example now

Try the AI-driven citizen mobile app experience survey—see firsthand how conversational, in-depth feedback gets you real insights, richer data, and dramatically better engagement. Experience the full workflow, from smart question design to instant analysis, today.