Survey example: User survey about product usability

This is an example of an AI survey about product usability, built for users—see and try the example to understand how AI-powered conversational feedback works.

Making effective user product usability surveys can be tough: most forms are ignored or deliver shallow answers, wasting everyone's time.

We've studied this challenge inside and out at Specific, where all the survey tools you see here enable truly engaging, conversational surveys. You're in the hands of topical experts.

What is a conversational survey and why AI makes it better for users

Traditional user surveys about product usability often suffer from low completion rates and lackluster responses. It's frustrating when users drop out or provide minimal feedback, leaving you guessing about the real issues or missed opportunities.

That's where an AI survey generator changes the game. Unlike static, form-based surveys, an AI survey example like this one creates a fluid, chat-like experience that adjusts in real time based on each user's responses. Not only does this feel more natural, but it also keeps people engaged and willing to share more.

In fact, studies show that AI-driven surveys can increase completion rates to between 70% and 90%, compared to just 10% to 30% for traditional forms. The secret is real-time adaptability: AI surveys sense a user's answers and react, just like a smart interviewer would, driving genuine engagement and reducing those dreaded drop-off rates. [1]

Here's a quick look at how AI survey creation compares to old-school methods:

Why use AI for user surveys?

• Higher engagement: The chat format feels inviting, not like a boring homework assignment.

• Richer answers: Research shows users type up to 4.1x more detailed responses with AI-moderated surveys, unlocking context that's impossible with forms. [2]

• Faster setup: You get a solid survey in minutes without crafting every question yourself—just describe your goals and let the AI do the heavy lifting.

Specific offers best-in-class user experience for conversational surveys, keeping both creators and respondents engaged—and making the process surprisingly enjoyable. If you want deep, authentic feedback on product usability, learn more about how to create a custom survey from scratch or check our AI survey builder for any topic.

Automatic follow-up questions based on previous reply

The real breakthrough here is automatic AI follow-up questions—Specific uses AI to ask the "right" follow-ups in real time, digging deeper based on each user's actual answer and the conversation's flow. This saves hours (no chasing unclear replies over email!) and captures far richer insights from every response.

Think about it: If you skip follow-ups, you end up with incomplete or vague replies. For example:

• User: "It's okay, but there's some stuff I don't like."

• AI follow-up: "Could you tell me more about what you didn't like? Were there specific features or experiences that felt off?"

Without the follow-up, you'd never know the details. But with AI-powered probing, you get clarity and usable feedback immediately. These smart follow-ups are a fundamentally new concept—try generating a survey and experience how much more you learn from every user.

Follow-ups turn a survey into a conversation. That’s what makes it a genuine conversational survey. Read more about how it works on our automatic AI follow-up questions page.

Easy editing, like magic

Editing your survey is as simple as chatting. Tell the AI what you want changed, added, or clarified, and it updates the questions and logic with expert precision, instantly. No dragging blocks around or wrestling with forms—the hard work happens in seconds. Explore more on the AI survey editor page.

Survey delivery: send or integrate anywhere

Delivering a user product usability survey is flexible and seamless, with two main options. Choose what fits your audience and goals:

• Sharable landing page surveys: Perfect for sending out via email, sharing a link internally with your team, or posting in Slack channels—let users access your AI survey from anywhere, anytime.

• In-product surveys: Embed surveys directly within your app or website, meeting users where they’re already active. This is a favorite for SaaS, web apps, or teams wanting contextual insights as users interact with specific features.

If your audience is using your product, in-product delivery often delivers higher participation and captures context right in the moment. Explore the different use cases for each method and find the best match for your goals.

AI survey analysis: instant insights, zero spreadsheets

After collecting responses, our AI survey analysis makes review and interpretation painless. Specific automatically summarizes what users say, spots common usability themes, and highlights actionable improvements—no more digging through spreadsheets or manual tagging.

Features like automatic topic detection and the ability to chat directly with the AI about your survey results make analyzing survey responses with AI as smooth as the survey experience itself. Learn step-by-step how to analyze user product usability survey responses with AI.

See this product usability survey example now

Experience how much better user feedback can be—see the product usability survey example in action and discover deeper, richer insights effortlessly.