Survey example: User survey about churn reasons

This is an example of an AI survey about user churn reasons—use it as inspiration or see and try the example to understand how it works.

It’s common to struggle with user churn surveys: people don’t reply, or the responses aren’t useful.

We know this space well—at Specific, we’ve built tools to make running conversational surveys that get real insights much easier and more effective.

What is a conversational survey and why AI makes it better for users

Getting actionable feedback about user churn is challenging—typical surveys have low response rates, and even when replies roll in, users rarely explain their decisions in detail. The right approach can help you uncover why users are leaving, but a clunky survey builder or rigid form only drives more people away.

That’s why AI-generated surveys stand out. Instead of a static form, users get dynamic, chat-like questions. With an AI survey example like this, you can capture richer, more thoughtful replies. Conversational surveys powered by AI can increase completion rates by 40% compared to traditional ones—meaning you get more people sharing what matters most. [1]

Traditional survey tools force you to manually craft questions and follow-ups, guess at logic, and hope it all lands. Our AI survey generator does the heavy lifting—it creates surveys that are friendly, adaptive, and tuned for engagement.

Why use AI for user surveys?

• Higher engagement: Real conversations feel human, so users respond!

• Better insights: AI asks natural follow-ups and clarifies vague feedback.

• Less guesswork for you: Survey creation takes minutes, not hours.

• Shorter, more effective: Shorter surveys get up to 40% higher response rates anyway. [4]

At Specific, we’ve obsessively refined our AI conversational surveys to feel genuinely engaging for users—and delightfully easy for survey creators. If you want to understand the best questions for user churn surveys or learn how to create a user survey about churn reasons, you’ll see how the difference adds up.

Automatic follow-up questions based on previous reply

The real breakthrough is AI-powered follow-ups. Specific’s survey engine automatically asks smart, contextual follow-up questions in real time, based on the user's previous response. This means you’re not left guessing what a vague answer really means—you get the full story, just like an expert interviewer would.

Instead of spending hours sending “just clarifying” emails, Specific does the work instantly, collecting richer detail and true context. When follow-ups feel organic, the conversation flows, and users don’t mind elaborating.

• User: “I decided to stop using the product because of cost.”

• AI follow-up: “Can you tell me a bit more about which costs made the biggest impact on your decision?”

• User: “I didn’t use the app enough.”

• AI follow-up: “Was there anything preventing you from using it more often, like missing features or unclear value?”

If you skip these follow-ups, you end up with generic replies—and still no idea how to improve. Automated followups like these save you time and surface real insights. See how automatic AI followup questions work to experience it firsthand, or try generating a totally custom survey from scratch with our tool.

These followups transform the process—your survey isn’t a basic form anymore, it’s a real conversation.

Easy editing, like magic

Changing the survey is as simple as having a chat—literally! With Specific’s AI survey editor, you just describe what you want to change, and the AI takes care of updating questions, logic, or tone in seconds. No messing with fields or settings—the expert knowledge is already built in, so you skip the grunt work entirely.

Whether you need to tweak, expand, or reword questions around churn reasons, edits are quick and painless.

Easy ways to share the user churn survey

Delivering your user churn reasons survey is flexible and fast. Depending on your workflow or where your target users are, you can choose from two main delivery methods:

• Sharable landing page surveys: Instantly get a dedicated URL for your AI survey. Perfect for sending over email, dropping into Slack, or linking from help docs—great if you want to reach users post-churn or get input from a wide user base.

• In-product surveys: Integrated right inside your SaaS or app as a conversational widget. Best for capturing feedback the moment users decide to leave (during downgrade flows, or after account cancellation)—when the insights are freshest.

Depending on your goal—you might want both! In-product launch lets you catch churn reasons in-the-moment, while a landing page link is ideal for campaign-based outreach.

AI-powered survey analysis—insights in seconds

Once responses roll in, Specific’s AI survey analysis instantly digests and summarizes user feedback, detects common themes, and highlights actionable insights. No more digging through spreadsheets or manual coding—AI handles it all.

Want to know more about techniques for how to analyze user churn reasons survey responses with AI? You can even chat directly with your feedback—ask questions, filter by theme, and export summaries in a click. Features like automated survey insights and topic detection save untold hours and give you clarity that’s hard to beat.

See this churn reasons survey example now

See and try the user churn survey example—specific follow-ups, adaptive chat, and instant AI-powered analysis make getting real answers about churn easier than ever.