Survey example: Inactive Users survey about competitor switching reasons

This is an example of an AI survey created for inactive users to uncover competitor switching reasons—see and try the example to experience it for yourself. If you want to truly understand why people switch to competitors, don’t waste time on clunky forms or generic surveys.

We all know that creating effective inactive user surveys about why people switch to competitors is tough—respondents get bored, answers are vague, and response rates are often disappointing.

Specific has led the shift to smarter, conversational surveys. Every tool you see on this page is powered by Specific’s platform, so you’re in good company if you want to raise your feedback game.

What is a conversational survey and why AI makes it better for inactive users

Getting honest feedback from inactive users about why they jumped ship is one of the hardest (and most valuable) challenges. Traditional surveys usually frustrate participants with rigid, irrelevant questions that feel like homework. This often leads to high abandonment rates and surface-level insights.

That’s where an AI survey example shines. With a conversational survey, users chat naturally—just like with a real person. The AI dynamically adapts questions to dig deeper, based on every reply. No more clunky forms, no more dead ends. It’s instant, engaging, and people feel heard.

Why use AI for inactive user surveys?

• AI asks follow-ups tailored to each user, reducing generic answers

• Personalized experience increases trust (and quality responses)

• Survey logic updates live—no editing spreadsheets or forms

AI-powered surveys like this one routinely achieve completion rates between 70-80% compared to about 45-50% for traditional surveys, and see far fewer drop-offs—abandonment rates drop to 15-25% while old-school surveys see 40-55% walk away [1,2].

Specific sets the standard for conversational surveys. Not only do users feel at ease, but as the survey creator, your experience is seamless—effortless creation, automatic follow-ups, and engaging feedback all in one place. Dive deeper into best practices by exploring our guide on choosing the right questions for inactive user rival-switch surveys.

Automatic follow-up questions based on previous reply

The magic of Specific’s conversational AI survey example comes alive with real-time follow-up questions—generated instantly, based on each reply from your inactive users, and always crafted for full context. The AI acts like an expert interviewer, digging deeper, clarifying, and gathering details that you’d miss with static questions.

Tedious follow-ups by email are a thing of the past. Instead, AI-driven follow-ups let every response turn into a two-way conversation—naturally closing gaps in the story, without annoying anyone. Here’s how it looks if follow-ups are missing:

• Inactive user: "I left because your product was slow."

• AI follow-up: "Can you share which features felt slow, or if there was a moment that made you decide to check out a competitor?"

If you don’t ask for these clarifications, you’re left with vague feedback and wasted opportunities. Try generating an AI survey from scratch, or use this preset to see just how conversational it feels in action.

Those smart, real-time follow-ups convert normal surveys into a true conversation—giving you a genuine conversational survey, not just a prettied-up form. Want to learn more? Check out how automatic follow-ups work here.

Easy editing, like magic

Making changes to your survey shouldn’t require a PhD or hours in a builder. With Specific’s AI chat editor, simply tell it what you want changed—rewrite a question, add clarifications, switch tones—and the AI instantly updates your conversational survey with expert precision. No dragging, no hunting for menus, and edits really do happen in seconds. You get expert-level revisions with a plain-language command—simple, intuitive, and reliable. See more about the AI survey editor.

Flexible ways to deliver: in-product or link

For inactive users, context and convenience are everything. With Specific, you can reach them in two ways:

• Sharable landing page surveys—Best for direct outreach via email, CRM, or user groups. Just send a link and get them talking. Perfect for following up when users have already left your product or for targeting churned users who aren’t logging in.

• In-product surveys—Great for situations where inactive users might return briefly (e.g., trying to cancel, or responding to a win-back offer). The AI survey pops up contextually in-app to gather feedback as they interact.

Depending on where your audience lives, you can use both methods for maximum reach and context.

Fast, automatic survey analysis with AI

Once responses start rolling in, Specific’s AI survey analysis features instantly summarize the results, group key themes, and translate raw data into actionable insights. No exporting to spreadsheets or time-consuming coding—every conversation is analyzed in real time. With automatic topic detection, neat summaries, and even the ability to chat directly with the AI about your dataset, analyzing survey responses with AI has never been easier. Explore how it all works in our detailed guide on how to analyze inactive user competitor switching reasons survey responses with AI.

For data-driven teams, this means you get clarity and answers in minutes, not days—making follow-up and course corrections natural and informed.

See this competitor switching reasons survey example now

Don’t just read about it—see the difference a real AI conversational survey makes for understanding inactive users. Experience adaptive questions, fast analysis, and an effortless way to unlock deep insights and improve your products.