Inactive Users survey about competitor switching reasons

Ready to uncover the real reasons your inactive users switch to competitors? You can generate a high-quality survey with AI in seconds—just click the button on this page. Specific’s tools make it effortless.

Why understanding competitor switching reasons really matters

If you’re not running surveys to learn why your inactive users are leaving for competitors, you’re missing out on crucial growth opportunities. Understanding the true causes behind churn helps you fix the right problems—before it’s too late.

Top research shows that losing users isn’t just random. There are clear, measurable reasons people switch:

• **Cheaper prices**—72.6% of people say they leave for a better deal elsewhere.

• **Better product quality**—63.6% of customers want more value for their money.

• **Slow delivery, poor customer service, and lack of loyalty programs** also rank high. [1]

In fact, 74% of customers are ready to switch after poor experiences, and nearly half do so after just one or two bad encounters. [2] If we aren’t actively listening to inactive users, we’re blind to these risks—and we won’t know how to win them back.

Specific empowers us to unlock these answers with expert-level surveys made quickly and painlessly.

Why use an AI survey generator for inactive user feedback?

We all know traditional survey creation is slow, often generic, and easy to get wrong. That’s where an AI survey generator can change the game. Rather than relying on guesswork or wrestling with templates, we can describe our goals and let AI instantly draft a tailored survey—one that’s specific to our audience and topic.

AI survey generation doesn’t just save time. It helps us avoid:

• Incomplete or vague questions that fail to uncover the real reasons users leave

• Boring forms that people abandon

• Gaps in follow-up that mean losing vital context

Here’s a quick look:

Why use AI for inactive users surveys? We use Specific because it brings years of research expertise to conversational surveys, making the experience enjoyable for both creators and respondents. With AI-driven tools, we get smart, natural dialogue rather than static, impersonal forms. It’s a leap forward—and users actually finish the surveys.

Want to go deeper on best practices? Check out our article on what are the best questions for inactive user competitor switching surveys.

How to ask survey questions that uncover real switching reasons

The questions you ask shape the insights you gain—so you need to get them right. With Specific, our AI survey builder helps us avoid classic survey mistakes.

Let’s compare:

• Bad example: "Why did you leave?"

• Good example: "Can you describe the main factor that led you to try another solution? What would have convinced you to stay with us?"

The first is vague and can be interpreted many ways, often resulting in unhelpful answers. Our AI-driven survey generator builds sharper, more focused questions. It also eliminates leading or biased wording, so we get honest feedback instead of what we want to hear.

Quick tip: Always ask for examples or specifics, not just opinions. Instead of “Were you satisfied?”, try “Tell us about a time when our service didn’t meet your expectations and what you did next.”

For a step-by-step guide on designing a survey like this, see how to create an inactive users survey about competitor switching reasons.

Automatic follow-up questions based on previous reply

Here’s where Specific’s AI becomes a true research partner. The system doesn’t just ask canned questions—it listens and prompts smart, conversational follow-ups based on a user’s last answer. This means our surveys adapt in real time, filling in the gaps that basic forms miss.

Suppose you get a reply like this:

• Inactive user: "I switched because I wasn’t getting enough support."

• AI follow-up: "Can you share more about what type of support you were looking for or when you felt it was missing?"

If you just stop at the first answer, you’ll miss the key details (Was it speed? Knowledge? 24/7 availability?). With follow-up, you get actionable specifics, letting you fix what actually matters.

This automatic probing saves us all from email back-and-forth, and the insights are richer—and clearer—by the end. Want to see this in action? Try generating a survey now and experience smart follow-ups for yourself.

Follow-ups turn a survey into a real conversation—they make it a conversational survey, not just a form.

For more on this feature, see Automatic AI follow-up questions.

Ways to deliver your survey to inactive users

The way we deliver surveys makes a big difference, especially for inactive users. With Specific, we have two flexible delivery options, letting us reach people where they’re most likely to engage.

• Sharable landing page surveys: Best for inactive users who aren’t regularly logging into your product. Email them a survey link, share in a newsletter, or post to a Slack group to catch them where they are.

• In-product surveys: Perfect if some inactive users still log in occasionally. Trigger a conversational widget right after login, so they see it at just the right moment.

For this audience and topic, landing page delivery is often more effective—especially since inactive users may no longer visit your app regularly.

Analyzing responses: instant AI insights

Once the responses come in, Specific does the heavy lifting with AI survey analysis. It automatically summarizes answers, detects key themes, and gives us actionable insights—no more spreadsheets or hours spent reading replies. Features like automated topic detection and chatting directly with AI about your results make analyzing survey responses with AI simple. Want tactical advice? Check out how to analyze inactive users competitor switching reasons survey responses with AI.

Create your competitor switching reasons survey now

Generate a tailored, insightful survey for inactive users about competitor switching reasons—in seconds. Get started and unlock the answers you need today.