Survey example: Hotel Guest survey about problem resolution

This is an example of an AI survey for hotel guests about problem resolution—see and try the example now.

Creating effective hotel guest problem resolution surveys is tricky—standard forms don’t dig deep or feel inviting, leaving guests’ stories untold.

Specific’s conversational surveys take feedback to the next level, with expert-made tools designed to help teams uncover what really matters in hospitality.

What is a conversational survey and why AI makes it better for hotel guests

Getting honest feedback from hotel guests after a service issue is a classic challenge: people aren’t eager to fill out clunky forms, and rushed staff may struggle to uncover true pain points. Yet, speed and precision in problem resolution are non-negotiable—80% of hotel guests say quick complaint resolution is essential for their satisfaction [1]. That’s why switching to an AI-powered conversational survey isn’t just smart—it’s transformative.

Unlike traditional manual surveys, a conversational AI survey example feels like a real conversation. Guests chat naturally with the AI, which asks questions, listens, and follows up just like an attentive front-desk manager might. The barrier to entry drops, richer stories come out, and hotel teams finally hear what they’ve been missing.

Here’s how AI survey makers compare:

Why use AI for hotel guest surveys?

• Faster responses: AI survey generation means you’re up and running in minutes—not days

• Deeper insights: AI probes for context, just like an expert would, instead of moving on after a vague answer

• Engaging guest experience: Feels like a human conversation, not an interrogation

• Immediate analysis: AI finds themes and solutions, so staff don’t need to wade through hundreds of comments

It’s no wonder AI-powered customer support decreases resolution times by up to 52%, letting staff focus on complex issues [3]. At Specific, we build the best-in-class user experience for both guests and teams. Every survey feels welcoming and every moment leads toward actionable learning.

Curious what makes a great question in a hotel guest problem resolution survey? Check out our advice and examples in this guide to the best questions for hotel guest problem resolution surveys.

Automatic follow-up questions based on previous reply

Ever have a guest reply, “The air conditioning didn’t work,” and that’s it? That leaves the team guessing—is it an isolated room, a whole floor, an all-night problem, or something minor? Specific’s surveys ask smart, AI-powered follow-up questions, in the moment, to clarify and dig deeper—making the feedback session a true conversation.

• Hotel guest: “The check-in process was slow.”

• AI follow-up: “Can you tell us what part of the check-in felt slow—was it waiting for your room to be ready, or the time at the front desk?”

Instead of going back and forth by email (frustrating for both sides), automated AI follow-up questions instantly get to the heart of the issue. It’s not only a time-saver, but it makes every guest feel genuinely listened to—unlike traditional surveys that gloss over the details.

We designed this to feel just like chatting with a real hospitality pro—try generating your own survey and see how the AI follows the guest’s train of thought. For survey creators, this is a new paradigm—no more worry about losing important context between questions. It’s what makes the survey truly conversational.

Want to know more? Dive deeper into how automatic AI follow-up questions turn flat replies into meaningful insights in our detailed feature overview: how AI follow-up questions work for hotel guest surveys.

Easy editing, like magic

You don’t need to wrangle spreadsheets or drag-and-drop boring fields to edit your problem resolution survey. With Specific’s AI survey editor, you just describe what you want: “Add a question about in-room dining delays” or “Make it more friendly.” The AI reworks your survey instantly, drawing from expert knowledge of what works best for your audience.

Editing your conversational survey is as easy as chatting—and updates take seconds, not hours. Let AI do the heavy lifting while you focus on what matters: guest experience and operational improvements.

Want to design a custom survey from scratch? Try our AI survey builder for any use case, not just hotels and problem resolution.

Survey delivery: landing pages and in-product

Gathering feedback from hotel guests about problem resolution often happens outside the hotel—after checkout, via email, or even SMS. That’s why sharable landing page surveys are the ideal way to reach former guests. Simply send a unique link; the guest gets an instant, mobile-friendly chat experience. Use cases:

• Follow-up with guests after their stay to resolve any lingering issues

• Send a feedback survey in your post-checkout emails or satisfaction outreach

• Distribute to groups (conference attendees, tour groups, etc.) for batch feedback

If you’re running a hotel with a guest-facing app or digital services, you can also embed surveys directly with in-product surveys. Gather on-the-spot feedback on staff encounters, facility problems, or digital touchpoints—right inside your app or web portal. This high-context feedback is invaluable for product and guest service teams.

AI-powered analysis of results—zero effort for you

After the responses come in, the last thing you want is to slog through raw transcripts or set up dashboards. With AI survey analysis from Specific, you get instant summaries, trend detection, and actionable insights—minus the spreadsheets. Automatic topic detection finds recurring problems (“front desk delays,” “housekeeping issues”) and AI turns hundreds of open-ended replies into crisp, shareable insights. You can even chat with the AI about your results, diving deeper into the data or isolating specific themes.

For a full walk-through of how this works in practice, check our step-by-step guide on how to analyze hotel guest problem resolution survey responses with AI.

See this problem resolution survey example now

Want to find out what guests really think—and act on it, fast? Try this AI-driven problem resolution survey for hotel guests. It’s conversational, it’s smart, and it brings the best of automated follow-up, analysis, and engagement to every hospitality feedback session. Start using the power of AI to turn every complaint into loyalty and growth.