This article will guide you how to create a Hotel Guest survey about Problem Resolution using an AI-powered survey builder. With Specific, you can generate a tailored survey in seconds—no writing or design skills needed.
Steps to create a survey for Hotel Guest about Problem Resolution
If you want to save time, just generate a survey with Specific right now.
Tell what survey you want.
Done.
You don’t even need to read further—the AI will automatically create your Hotel Guest Problem Resolution survey with expert knowledge in seconds. It will even prompt your respondents with follow-up questions to uncover richer insights, so your data goes beyond just the surface.
Why running a Hotel Guest survey on problem resolution matters
Surveys targeting Problem Resolution are not just a box to check—they’re essential to understanding guest experiences and fixing what matters. Let’s talk brass tacks: in the hospitality industry, 80% of hotel guests prioritize quick resolution to their complaints, highlighting how essential it is to capture and resolve issues swiftly if you want guests to actually enjoy their stay. [1]
If you’re not running these surveys, you might miss out on what’s really frustrating your guests. Small annoyances that don’t get resolved? These pile up fast.
Guests who experienced issues during their stay saw their satisfaction scores drop by 217 points—that’s not a small blip. Unresolved problems can be disastrous for your reputation. [2]
Meanwhile, 54% of consumers say that quick responses to questions or complaints enhance their satisfaction. So, these surveys are your direct line to making changes guests remember for the right reasons. [1]
The importance of a Hotel Guest recognition survey or feedback survey goes beyond just monitoring how many complaints you resolve. It tells you where you’re missing the mark, where you can exceed expectations, and reveals silent pain points before they hurt your reviews and retention rate. Miss out, and you miss the chance to become your guests’ favorite go-to place.
What makes a good survey on problem resolution
A strong survey isn’t just a shopping list of questions. The best Problem Resolution surveys are built around clear, unbiased questions that avoid leading language and instead encourage genuine, open responses. Specific uses structured survey formats and a conversational tone, which signals to guests that honesty—and even constructive criticism—is truly welcome.
Here’s a quick mini-table to illustrate:
Bad practices | Good practices |
|---|---|
Vague prompts like “Was your stay okay?” | Specific, relevant questions about actual problem-handling experiences |
Leading questions (“You liked our quick service, right?”) | Unbiased phrasing (“How quickly was your issue handled?”) |
Long, formal language | Conversational, natural tone |
Your measure of a good survey for Hotel Guests is all about maximizing both the quantity and quality of responses. High response rates paired with detailed, actionable feedback—that’s the sweet spot.
Types of questions for a Hotel Guest survey about problem resolution (with examples)
Your survey should mix qualitative and quantitative insights. Different questions let you explore both the facts (“Were you satisfied?”) and the feelings or reasons behind them (“Why or why not?”). If you want to deep-dive into question ideas, check out this guide to the best questions for Hotel Guest surveys on problem resolution.
Open-ended questions are best when you want guests to provide detailed feedback in their own words, which is invaluable for identifying fixable issues you might never have considered. Two examples:
Can you describe any issues you faced during your stay and how they were resolved?
What could our staff have done differently to make your experience better?
Single-select multiple-choice questions are perfect for benchmarking, quick analysis, and spotting patterns over time. Example:
How satisfied were you with how quickly your issue was resolved?
Very satisfied
Satisfied
Neutral
Not satisfied
NPS (Net Promoter Score) question is great for measuring overall guest loyalty after resolving problems. If you want to generate a tailored NPS survey, use this NPS survey builder for Hotel Guest problem resolution.
On a scale from 0 to 10, how likely are you to recommend our hotel to a friend or colleague after your issue was resolved?
Followup questions to uncover "the why". The magic happens when followups probe for context. Use them when a guest gives a brief answer or rates something low or high—followups help you get the real story without needing a separate interview.
Example followups:
What was the main reason for your rating?
Can you share more about what you expected versus what actually happened?
If you’re crafting your own set, or want more inspiration, here’s a resource covering how to create strong Hotel Guest survey questions for problem resolution, plus tips on collecting actionable feedback.
What is a conversational survey?
A conversational survey is an interactive experience where questions feel like part of a chat instead of a cold, stiff form. With AI survey generators like Specific, your respondents engage in a back-and-forth dialogue—making it naturally easier to express honest thoughts. Unlike traditional survey forms, these surveys adapt in real-time based on responses, using dynamic follow-up questions to dig deeper (instead of forcing respondents through irrelevant or repetitive questions).
Let’s compare:
Manual | AI-generated |
|---|---|
Hours spent researching, writing, and editing | Ready in seconds—simply describe your needs |
Static questions, no real-time adaptation | Dynamically adapts with conversational AI followups |
Harder to fine-tune or update | Easy to modify via AI-powered survey editor |
Why use AI for Hotel Guest surveys? Because AI makes creating and launching a Hotel Guest survey example on problem resolution as easy as sending a text. As you design your surveys, you get expert intelligence behind-the-scenes, generating better questions and follow-up prompts. AI survey examples make collecting meaningful feedback painless for both you and your guests.
With Specific’s best-in-class conversational survey experience, guests are far more likely to engage deeply and honestly—raising both participation and response quality. For further guidance, this article breaks down how to create a conversational survey step by step.
The power of follow-up questions
Good surveys ask—great surveys listen and dig deeper. Follow-up questions unlock the full story behind every response, and Specific excels here with its automated AI follow-up questions feature. Our platform’s AI probes further based on initial responses, in real time, just like an expert interviewer. This means you capture reasons, context, and specifics behind both praise and complaints—without chasing guests over email.
Without followups, you risk collecting vague, incomplete answers. For example:
Hotel Guest: The issue was fixed, I guess.
AI follow-up: Glad to hear it was resolved! Can you share a bit more about how the staff handled it—was anything unexpected or especially helpful?
How many followups to ask? Generally, asking 2-3 followups provides enough depth, but the key is smart stopping points—when you’ve learned what you need, move on! Specific has settings to fine-tune this automatically, so guests aren’t overwhelmed and you don’t miss out on insights.
This makes it a conversational survey: The result is a genuine conversation, not an interrogation. That’s why people actually finish these surveys.
AI-powered survey analysis: Don’t worry about how to analyze all those rich, open-ended replies—tools like Specific make it easy by using AI to find themes, summarize feedback, and let you chat with your data. You can learn more about how simple analysis is, even with lots of text, in our AI survey response analysis guide.
Automated followup questions are a new approach—try generating your survey and see how naturally the insights flow.
See this problem resolution survey example now
Create your own survey and engage guests in real conversations—unlock actionable insights fast, without the hassle of manual setup. Turn every complaint into your next five-star review.