Survey example: Hotel Guest survey about check in experience

Create conversational survey example by chatting with AI.

This is an example of an AI survey about hotel guest check in experience—see and try the example.

It’s tough to create a hotel guest check in experience survey that gets real, honest feedback while keeping things smooth for everyone involved.

Specific makes conversational survey building dead simple, and every tool you’ll use here comes from Specific’s expertise in AI-driven feedback collection.

What is a conversational survey and why AI makes it better for hotel guest feedback

Most hotel managers know that getting actionable insights about the check in experience is harder than it looks. Traditional forms often miss the “why” behind answers, and guests lose interest fast. Efficient check-in is more important than ever: 70% of travelers—rising to 82% for Gen Z—would prefer skipping the front desk using self-check-in methods[1]. If hotels don’t meet these expectations, guests are less likely to give positive feedback or even complete your survey.

That’s where AI survey generators change the game. Instead of manually creating rigid forms, you describe what matters and the AI handles the rest—from question phrasing to intelligent followups. Here’s how traditional surveys compare to conversational AI surveys:

Manual Surveys

AI-Generated Conversational Surveys

Static, often dull forms

Feels like chatting with a person

Manual creation—time-intensive

Instant setup from plain instructions

Minimal follow-up

Dynamic, relevant follow-up questions

Low engagement

High engagement and response quality

Why use AI for hotel guest surveys?

  • AI survey examples adapt in real time, following up when answers are fuzzy or incomplete—just like a skilled hotel manager would do.

  • Specific’s approach ensures the check in experience survey isn’t a boring form, but a seamless, mobile-friendly conversation. It responds to what each guest shares, leading to better insights on things like wait times, courtesy, and tech preferences.

We make sure our conversational surveys offer the smoothest journey for both survey creators and hotel guests. The end result? Honest, actionable data you won’t get from a rigid form. If you need inspiration on the best questions for hotel guest check in experience surveys, check our guide on best questions for hotel guest check in experience surveys.

Prefer to build your own from scratch? Our AI survey maker can help you create any custom survey for your unique audience and use case.

Automatic follow-up questions based on previous reply

One of the breakthroughs with Specific is our ability to ask automatic follow-up questions right after a hotel guest gives their answer. The AI instantly adapts, asking a smart, relevant followup that clarifies or digs deeper—capturing specific stories or pain points around the check in experience.

Without follow-ups, survey responses can be ambiguous or unhelpful. Here’s what it looks like:

  • Guest: "It was okay."

  • AI follow-up: "Thanks for sharing! Can you tell me more about what could have made your check-in better?"

  • Guest: "There was a wait."

  • AI follow-up: "Sorry about the wait! Roughly how long did you wait before being checked in?"

This real-time probing is a total time-saver. Instead of tracking down guests later for clarification, you get all the rich details up front. And because it works like a natural conversation, guests are more likely to open up—delivering honest insight into what drives their satisfaction (or dissatisfaction). According to research, exceeding a five-minute check-in wait can drop guest satisfaction by nearly half, so nailing these follow-ups is mission-critical[2].

If you haven’t tried it, give it a spin—it feels more like a chat than a survey, and makes "AI survey example" take on a whole new meaning. Learn more about this feature in our detailed guide: automatic AI follow-up questions.

When these followups happen conversationally, the entire feedback process becomes less like filling out a form and more like a helpful dialogue—our definition of a truly conversational survey.

Easy editing, like magic

Boring admin panels are history. With Specific, editing your hotel guest check in experience survey is as simple as chatting in plain English. Want to tweak the tone for a luxury audience, add a question about keyless entry, or drop irrelevant questions? Just type your request.

The AI survey editor puts expert knowledge to work—saving you from the tedious parts like rewiring question logic or reordering follow-ups. You can roll out changes in seconds, check your work instantly, and iterate as you learn more from your guests. See how it works in detail in our explainer on the AI survey editor.

Survey delivery: links and in-product widgets

Getting survey responses is only as good as your delivery method. For hotel guest check in experience feedback, we offer two seamless options:

  • Sharable landing page surveys: Perfect for sending surveys via post-stay email, SMS, or even at the hotel's front desk QR code, letting guests respond on their mobile phones after (or even during) their stay.

  • In-product surveys: Ideal for hotels with mobile apps or digital kiosks. Place the conversational survey directly inside your app, or on in-room tablets—enabling guests to give immediate, contextual feedback while memories are fresh.

For most hotels, landing page surveys cover the widest audience and let you reach guests how and where they prefer. But if you’re running a modern, digital-first property, in-product survey widgets keep the process ultra-smooth.

Analyze survey responses with AI

With Specific, analyzing survey feedback is instant and effortless. Our AI survey analysis tools automatically summarize every guest’s response, extract key insights about check-in pain points, and highlight recurring themes—no need for manual sorting or spreadsheet crunching.

Topical analysis, auto-detected themes, and the ability to chat directly with AI about your data means faster decisions and sharper improvements to your guest experience. Dig deeper in our article on how to analyze hotel guest check in experience survey responses with AI.

This automated survey insight workflow lets hotel teams move swiftly from feedback to action—making every reply count.

See this check in experience survey example now

Discover how a conversational AI survey feels for hotel guests—see the example to experience instant, deeper feedback and frictionless data analysis, all powered by Specific.

Try it out. It's fun!

Sources

  1. mews.com. The Hotel Check-in Experience: What Modern Guests Expect

  2. stayntouch.com. How Check-In Wait Times Impact Guest Satisfaction

  3. cx360.nextbee.com. The Power of Technology: Enhancing the Hotel Guest Check-in Experience

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.