Survey example: Free Trial Users survey about conversion barriers

This is an example of an AI survey that helps you discover why free trial users don’t convert, built with a conversational approach. Take a look and try the example—it’s quick to understand exactly what’s stopping your potential customers.

Most teams struggle to capture the real reasons users drop off during a free trial. Traditional surveys miss nuance, and scattered responses don’t reveal actionable insights.

At Specific, we specialize in conversational surveys and AI-powered feedback analysis for SaaS teams and product managers. Every example on this page is created using Specific’s tools—built to help you get high-quality data you’ll actually use.

What is a conversational survey and why AI makes it better for free trial users

Let’s face it: understanding why users abandon a free trial is tough. You need honest feedback, but manual surveys are tedious to build, and most look like homework assignments—so users rush their answers or skip them entirely.

This is where AI survey generators step in. With Specific, our conversational survey feels more like a chat than a quiz, automatically asking follow-up questions, and keeping the conversation natural. You end up with deeper insights from your free trial users, without the friction.

Why use AI for free trial user surveys?

• Higher completion rates: Friendly, in-app conversations get more honest and thoughtful replies

• Deeper context: AI follow-ups capture nuance, so you understand what really blocks conversions

• Breezy setup: You’re guided through survey creation by AI—no survey experience required

Just consider this: opt-in free trials (no credit card needed) average 18.2% conversion to paid, while opt-out trials (card required up front) reach up to 48.8% conversion, but this gap is heavily influenced by users’ experience during the trial itself. Understanding conversion barriers is critical for optimizing your trial strategy. [1] Getting reliable feedback is the first step.

At Specific, we put the user experience first—every conversational survey we build is engaging and mobile-friendly, making it easy for you and your users. Curious about survey content? Read our guide to the best questions for free trial user conversion barrier surveys.

Automatic follow-up questions based on previous reply

One of the major breakthroughs with a conversational AI survey example is automatic, intelligent follow-up questions. Specific’s AI doesn’t stop at the first vague answer. It asks thoughtful, tailored follow-ups in real time, just like a skilled researcher, extracting real context behind each response.

Let’s see why this matters—imagine not using follow-ups:

• Free Trial User: “It was confusing.”

• AI follow-up: “Could you share which parts of the setup felt confusing or slowed you down?”

• Free Trial User: “Didn’t have time.”

• AI follow-up: “Was it the length of the trial, or something else that made it hard to find time?”

If you skip follow-ups, you’re left with unclear answers and dead ends. The result? You miss patterns and real reasons for churn, especially in complex SaaS products where friction points aren’t obvious. With Specific’s automatic AI follow-up questions, you don’t have to manually reach out for more info—AI probes for detail, instantly, so your data is richer and your decisions smarter.

If you’re curious about the difference, just generate your own survey and watch how conversational follow-ups transform feedback into usable insights. These follow-ups turn the survey into a real conversation—a true conversational survey in action.

Easy editing, like magic

We know you want to tweak your survey without hassle. With Specific’s AI survey editor, you edit surveys simply by chatting. Need to reword a question, add a new prompt, or change the tone? Just ask—and it’s done in seconds. The AI applies expert best practices to ensure your survey stays high quality, freeing you from all the hard or tedious work.

No drag-and-drop builders or form wizards—describe what you want to change, and you watch the survey evolve instantly. This level of ease means you’ll iterate more, leading to better results, faster.

Flexible survey delivery for free trial users

Your survey has to reach free trial users in the moment, not after they’re gone. With Specific, you have two main ways to deliver conversational AI surveys on conversion barriers—choose the one that fits your workflow:

• Sharable landing page surveys: Send a unique link via email, support chat, or Slack—perfect for gathering feedback from users as soon as they finish a trial, especially if your onboarding flow ends outside the app.

• In-product surveys: Embed the survey directly in your SaaS app or website. This method captures feedback right in the moment when users are most engaged (or deciding to drop off). Especially effective for identifying conversion barriers as they happen.

For most SaaS teams, in-product surveys are the best way to address conversion barriers in real time—reducing the gap between experience and feedback. Need to understand how? Here’s a step-by-step on creating a free trial user conversion barrier survey.

Instant AI-powered analysis, no spreadsheets

Once responses roll in, you want answers, not raw data. Specific’s AI survey response analysis instantly summarizes each submission, pinpoints the core themes, and breaks down the most common blockers—so you can act, not just file reports.

The AI scours replies for recurring topics (like pricing confusion, onboarding friction, or feature gaps), tags everything automatically, and lets you chat directly with GPT about trends. No tedious spreadsheet setup or manual synthesis—just instant, actionable insights. For more, see our article on how to analyze free trial user conversion barrier survey responses with AI.

See this conversion barriers survey example now

Curious how the right questions—and smarter follow-ups—reveal what’s truly stopping trial users from upgrading? Try the conversational survey example and experience Specific’s unique approach to capturing richer, more actionable insights from your users.