Patient survey about imaging services experience

Tired of slow, confusing Patient Imaging Services Experience surveys? With Specific, you can generate a high-quality conversational survey with AI in seconds, right from this page—just click to get started.

Why Patient Imaging Services Experience surveys really matter

We see it again and again: the patient voice is often missing when it comes to evaluating imaging services. If you aren’t systematically asking patients about their imaging experience, you are likely missing key insights, especially around staff conduct, communication, comfort, and clarity of results.

Research shows that 74.5% of patient feedback comments about radiology services focus on staff behavior—a number that’s hard to ignore if you’re serious about improving patient experience. [2] That means just a single bad interaction at the imaging center can deeply color a patient’s entire perception of care.

• Importance of patient recognition survey: If you don’t ask, you won’t know why patients delay care, skip follow-up, or choose another provider.

• Benefits of patient feedback: Real-world responses show what patients value most—respect, transparency, efficient visits, and direct communication from radiologists and staff.

Consider this: 95% of patients find reading imaging reports online helpful, and 88% say that direct access is important. [1] If gaps exist in how you communicate results, these surveys will reveal them—so you can take smart action.

If you’re not running these surveys, you’re likely:

• Missing patterns in missed appointments or repeat scans

• Unaware of how communication breakdowns affect satisfaction

• Losing opportunities to stand out through patient-centered care

If you want real, actionable improvement, patient imaging services experience surveys are non-negotiable. We cover more on the best questions for patient surveys on imaging experience if you want even deeper context.

The AI survey generator advantage

Let’s be honest: building a meaningful survey for patients about imaging experiences is tedious. Most of us aren’t survey scientists, and traditional forms or survey builders often leave us with bland, time-consuming templates. That’s where using an AI survey generator transforms the experience.

With Specific, you describe what you want—the audience, the topic, any context. The AI instantly produces a set of questions crafted for patients and imaging service situations. No repetitive drag-and-drop forms. No copy-pasting from stale survey templates.

Here’s a quick comparison:

Why use AI for patient surveys?

• AI removes the guesswork: It crafts expert-level questions tailored for imaging services.

• Conversational approach: Makes surveys more engaging, especially for patients not used to forms.

• Faster feedback cycle: Launch in seconds, not hours.

• Proven impact: Organizations using AI-powered surveys have seen customer satisfaction scores jump by 25% on average. [5]

Specific also offers a smooth, chat-like experience for respondents, making it more likely that patients will actually complete the survey and provide thoughtful answers. Curious how fast you can build one? Check out our how-to guide for creating patient imaging surveys in minutes.

Designing questions that drive insight (and how AI helps)

The difference between a forgettable survey and one that produces actionable feedback is the quality of your questions. We’ve seen too many surveys that ask things like:

• Bad: “Did you like our facility? (Yes/No)”

• Good: “What aspects of your imaging visit could we improve, if any?”

That’s a world of difference. The first gives you little to act on, while the second unlocks practical feedback. Specific’s AI survey generator relies on a research-backed approach to avoid:

• Leading questions (“Our staff is the best, agree?”)

• Too-broad prompts (“Any comments?”)

• Overly technical language (“Describe the appropriateness of imaging utilization”)

What makes the AI engine stand out is how it applies best practice frameworks—so every question is built with context in mind. This means:

• Minimizing medical jargon

• Customizing based on whether feedback is about claustrophobia during MRI, wait times, or clarity of result communication

• Following up in real time on incomplete answers

If you want to write better questions yourself, here’s a tip: Start with open-ended prompts focused on the patient's unique experience (“Tell us about a time our team went above and beyond for you.”), and always follow up with “why” or “how” when possible. For a deep dive, our experts share specifics in this article on the best survey questions for patient imaging experience.

Automatic follow-up questions based on previous reply

Most manual surveys stop at the initial question. Specific’s conversational AI goes further by prompting smart, real-time follow-ups, just like an expert interviewer would. This unlocks context you might otherwise miss—especially important when patients offer vague answers. For example:

• Patient: “The MRI was uncomfortable.”

• AI follow-up: “Could you share more about what made the MRI uncomfortable for you? For example, was it noise, the space, or something else?”

• Patient: “I wasn’t sure about the instructions.”

• AI follow-up: “Can you tell us which parts of the instructions were confusing or unclear?”

If you don’t ask follow-ups, feedback stays vague and you never get the actionable details—leaving you guessing how to improve patient experience, staff communication, or facility procedures.

These automated follow-ups mean you won’t have to chase patients for more context over email or phone (a huge time saver!). Explore exactly how this works in our feature guide on automatic AI follow-up questions.

With follow-ups, the survey becomes a real conversation. This is what makes it a true conversational survey.

Flexible ways to deliver your patient imaging services survey

How you deliver your survey matters as much as the questions you ask. Specific lets you share surveys in two seamless ways, each suited to the patient audience and imaging services context:

• Sharable landing page surveys: Instantly create a unique link to your survey—perfect for sending via email, SMS, or including in post-visit instructions. Imagine following up with every patient after their imaging appointment, all via a clean, accessible landing page.

• In-product surveys: If you have a patient portal or web-based scheduling tool, embed the survey right inside your app. This approach reaches patients in context—while they’re reading results or scheduling their next scan—so feedback is fresher and more relevant.

For patient imaging experiences, many teams use both methods: landing pages for broad outreach, and in-product for targeted, behavior-triggered surveys (like after MRI results are viewed online).

Instant AI survey analysis and actionable insights

Once the responses start rolling in, Specific’s AI-powered analysis gets to work. No more wrestling with raw spreadsheets or manual coding of open-ended answers. The system instantly summarizes, detects key themes, and surfaces actionable trends. You can even chat with the AI directly to dig into patterns (“Why did patients mention anxiety during scans?”) and get fast, reliable answers. Dive further into how to analyze Patient Imaging Services Experience survey responses with AI using our tailored workflow.

Create your Imaging Services Experience survey now

Get patient feedback you can act on—generate your Imaging Services Experience survey with AI in seconds and start improving your care today.