This article will guide you on how to create a Patient survey about Imaging Services Experience. With Specific, you can build your custom survey in seconds using AI—skipping the hassle of manual survey design entirely.
Steps to create a survey for Patients about imaging services experience
If you want to save time, just click this link to generate a survey with Specific. Creating a semantic, conversational survey really takes just two steps:
Tell what survey you want.
Done.
You honestly don’t need to read any further—AI will create a tailored, expert-level survey and even ask respondents smart follow-up questions, uncovering genuine patient insights automatically. If you enjoy fine-tuning or learning the "why" behind every step, keep going for all the details. Otherwise, start now with the AI generator for instant results.
Why do a patient survey on imaging services experience at all?
Let’s be blunt: if you’re not running these surveys, you’re missing out on the single most reliable way to understand and improve patient care. The difference between “guessing” and knowing what patients need is huge, especially when patient feedback is a cornerstone of quality improvement in healthcare. A standout study found that mammography had a dissatisfaction rate of 3.9%, while MRI was 7.3% and CT 6.7%—showing just how much experience can differ from one type of imaging to another. [1]
Get feedback directly from patients on their imaging experience, rather than relying on anecdotes or assumptions
Spot issues early, such as discomfort, communication gaps, or long wait times
Track improvements and compare across imaging modalities or sites
When you ignore this process, you leave powerful insights on the table. Consistent feedback leads to higher patient satisfaction and actionable opportunities for better care. It’s a missed opportunity for improvement, team alignment, and even your facility’s reputation if you skip collecting and acting on feedback. By leveraging a modern survey platform, you're moving beyond mere compliance—you're building a culture of trust and continual improvement. [2]
What makes a good patient survey about imaging services?
The best patient surveys are both clear and engaging. Every question should be easy to understand, unbiased, and focused on concrete experiences. Here’s what we always keep in mind for a high-quality imaging services experience survey:
Clear, jargon-free language (avoid medicalese unless your audience wants it)
A conversational, friendly tone to encourage honest answers
Both open and closed question types for deeper, nuanced insights
Unbiased phrasing, so you aren’t steering the respondent toward a “right” answer
You can spot a great survey by the quantity and quality of responses—aim for high participation, and rich, actionable feedback.
Bad Practices | Good Practices |
|---|---|
Loaded or confusing questions | Simple, neutral wording |
Long or intimidating forms | Conversational, chat-like format |
Only yes/no questions | Mix of scales, open-ended, and follow-ups |
Patient survey question types and real examples for imaging services experience
Good survey design combines several types of questions to paint a complete picture. For a deeper dive, check out our article on the best questions for patient surveys about imaging services experience with practical tips. Here’s a breakdown:
Open-ended questions are essential for understanding the “why” behind a patient's experience. Use them sparingly for moments where you want honest stories or detailed explanations.
“In your own words, how did you feel about your scan experience today?”
“What could we have done differently to improve your visit?”
Single-select multiple-choice questions help you quickly quantify satisfaction and highlight trouble spots. They’re especially good for benchmarking or spotting trends over time.
How satisfied were you with the information provided before your procedure?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
NPS (Net Promoter Score) question is the gold standard for understanding how likely a patient is to recommend your imaging department. It’s quantifiable and allows for powerful benchmarking. Want to see or generate a patient-specific NPS survey yourself? Try Specific’s NPS survey generator.
On a scale from 0 to 10, how likely are you to recommend our imaging services to a friend or family member?
Followup questions to uncover "the why": Always use followup questions to probe for meaning behind a response (e.g., “What made you rate us a 6?”). This turns your survey into a patient conversation, not just a form. Automatic followups lead to richer insights, higher engagement, and surface issues you might otherwise miss.
“You mentioned the wait was long. Could you share more about what caused the delay?”
Want a deeper question library and more tips? See the full guide to patient survey questions for imaging services experience.
What is a conversational survey?
Conversational surveys engage respondents like a real dialogue, not a form. Instead of overwhelming patients with a long list of questions on one page, they get one question at a time, with smart follow-ups that dig deeper—just like a friendly chat.
Manual survey creation | AI-generated with Specific |
|---|---|
Requires planning each question | Describe what you need in plain language |
Stuck with your own templates | Templates & expert logic built-in |
Editing takes time and tools | Chat to edit questions instantly |
No smart follow-ups | Proactive AI probing and clarifications |
Why use AI for patient surveys? AI survey generators fundamentally change the game. Instead of starting with a blank slate, you use expertise baked into the system—ensuring you ask the right questions and don’t waste your patients’ time. With an AI survey example, you can see and refine your survey in real time, enjoying a dramatically faster and smoother experience. The feedback process feels engaging and natural for both creators and patients. If you want to go deeper, check out our full guide to analyzing patient survey responses using AI.
Specific’s conversational surveys are built for seamless patient engagement—no forms, no confusion, just natural back-and-forths that surface richer feedback every time.
The power of follow-up questions
Nothing gives you more clarity than well-targeted follow-up questions. Instead of confusion or “half-answers,” intelligent probing brings out the full context. With automated AI follow-up questions, Specific digs into ambiguous or vague responses in real time—saving teams countless hours they’d otherwise spend going back-and-forth over email or phone. This makes every survey genuinely conversational and far more useful for decision-making.
Patient: “It was fine, but a bit slow.”
AI follow-up: “Could you tell us more about what felt slow during your visit?”
How many followups to ask? In most cases, 2-3 followups are enough to uncover the full story, but it’s important to give respondents the option to skip if they don’t want to elaborate. Specific lets you tune this setting easily so you can gather just the right amount of detail without burning people out.
This makes it a conversational survey: the flow feels like a real conversation, enhancing honesty and comfort—for genuine patient insights.
Qualitative data, open-ended responses, AI analysis: The beauty of Specific’s platform is you can analyze all those text-heavy answers and followups using AI in minutes, not hours. Want to know how? Check out our guide on analyzing patient survey responses with AI.
Automated follow-up questions are a new way of gathering patient feedback—try generating your own survey to see just how powerful, and effortless, this can be.
See this imaging services experience survey example now
Start gathering rich, actionable feedback with a conversational survey and see for yourself why a patient-focused approach stands above the rest. Create your own survey and unlock deeper insights—don’t miss the opportunity to make every patient’s experience better.