Survey template: User survey about support experience

Looking for an effortless way to collect actionable User feedback about Support Experience? Use and try this AI survey template from Specific—our experts built it so you can launch insightful and engaging surveys with zero hassle.

What is a conversational survey and why AI makes it better for users

Traditional user feedback surveys feel like another form to fill out. We all know the frustration: low response rates, vague answers, and fatigue on both sides. A conversational survey changes the game by making the whole process feel like a natural chat. AI survey templates, especially those from Specific, allow you to gather richer, clearer insights effortlessly.

Here’s why this matters. While traditional survey response rates hover between 5% and 30%, conversational surveys increase completion rates by as much as 40% compared to static forms. That’s not just a bump—it’s a huge leap in engagement and quality of input. AI-driven survey generation means you get expert-level questions, tailored follow-ups, and no more manual tinkering. Respondents feel heard and engaged, giving you the feedback you need to improve support and product experience. [1][2]

Let’s break it down:

Why use AI for user surveys?

• Higher engagement: Chat-like flow is less intimidating and more approachable

• Deeper insights: AI follow-ups dig past surface-level answers

• Less work for you: AI handles survey creation and follow-up logic

• Quality feedback: Specific’s conversational template boosts meaningful responses

Specific offers best-in-class conversational surveys, making it easier for you and less tedious for users. The experience is so smooth you can focus on acting on what you learn—rather than chasing down responses or wading through noise. If you want to go deeper on question quality, check out the best questions for user surveys about support experience.

Automatic follow-up questions based on previous reply

Here’s where the real magic happens: Specific’s AI survey generator doesn’t just ask the basics. It listens, then asks smart follow-up questions—just like an interviewing pro. Every reply prompts a context-aware follow-up, so your surveys become real conversations, not stale forms. This gets rid of vague responses (“it was fine, thanks”) and saves you the pain of sending a dozen emails after the fact.

Here’s what usually happens with no follow-ups:

• User: “The support was a bit slow.”

• AI follow-up: “Can you share when you experienced slow support, and how it affected your workflow?”

No more wasted answers. This approach gathers richer detail that helps you fix what matters. And, since Specific’s AI creates these follow-ups on the fly, you don’t have to pre-script every possible scenario. Want to see it in action? Generate a survey and experience the conversation for yourself—or explore more on how automatic AI follow-up questions work.

This blend of follow-ups turns every survey into a back-and-forth—making it a true conversational survey, not just a rebranded form.

Easy editing, like magic

Don’t want to get stuck building or editing a survey the old way? With Specific, you tweak your conversational survey by simply chatting with our AI. Tell it what you want changed, and the template updates in seconds—no technical skills, no laborious reworking. The AI does the tedious heavy lifting, drawing on expert best practices. Editing a survey has never felt this natural.
For more on how smooth this is, read about the AI survey editor or generate your own flow using the AI survey generator for custom needs.

Survey delivery: shareable links & in-product targeting

You can launch your support experience survey in the way that fits your workflow:

• Sharable landing page surveys: Use a stand-alone survey link to collect feedback from users by email, chat, or even directly inside support tickets—great for after-issue follow-up or broader outreach.

• In-product surveys: Embed conversational surveys directly inside your product, so users can provide super-contextual feedback when they encounter support. Perfect for SaaS tools, mobile apps, or platforms where you want to catch feedback in the moment.

If you’re looking to make support feedback a natural extension of your product, in-product targeting is tough to beat. For general post-support outreach or ongoing relationship tracking, sharing a survey link is a no-brainer.

Instant AI analysis of survey responses

Analyzing survey responses with AI is as easy as sending out the survey. Specific will instantly summarize every reply, detect key themes, and surface insights you can use right away—without the spreadsheet grind. Features like automatic topic detection and chat with AI about the responses make deep dives simple.
Curious what that looks like in detail? Check out how to analyze User support experience survey responses with AI for practical examples and advanced tips. With Specific, you'll always have fast, actionable survey insights—right where you need them.

Use this support experience survey template now

Ramp up your support feedback process—use this template for richer engagement, insightful follow-ups, and instant AI-powered analysis. Specific’s conversational approach means better answers with less effort from you and your users.