Survey example: User survey about support experience

This is an example of an AI survey about User Support Experience—designed to gather rich, actionable feedback from your users. If you’re interested in rethinking how you collect feedback, see and try the example.

Designing effective surveys about user support can be a grind—building good questions, chasing better response rates, and making sense of scattered feedback is a real challenge.

At Specific, we’ve reimagined survey creation with AI-powered conversational tools, so anyone can collect and understand quality feedback like an expert—no grind required. All the tools you see here are part of the Specific platform.

What is a conversational survey and why AI makes it better for users

Let’s face it: most user support experience surveys tend to be rigid, long, and easy to ignore. Getting users to finish them takes more than clever design; it takes real engagement. Typical survey forms feel like a chore, leading to low response rates and limited insights.

This is where AI survey generators change the game. Instead of sending static forms, you can use a conversational survey—an interactive AI-powered chat—to speak directly with your users. The survey feels like an actual conversation, which makes respondents more comfortable and more likely to complete it.

Recent research shows that AI-powered surveys boost completion rates to 70-80%, compared to only 45-50% for old-school surveys [1]. Even better, AI surveys cut abandonment rates in half, so you capture insight from more of your users [1]. The difference isn’t just statistical—it’s in the direct, authentic responses you collect.

Why use AI for user surveys?

• Higher response rates: AI-powered surveys increase response rates by up to 40% [3].

• Deeper insights: The AI asks clarifying, context-aware follow-ups.

• Real-time analysis: Processing and analyzing feedback can happen instantly, not in days or weeks [1].

• Smoother experience: Users feel like they’re having a real conversation, not filling out a cold form.

Specific delivers this best-in-class user experience—conversational surveys that make feedback easy to give, and incredibly valuable to collect. If you want a step-by-step guide on choosing the best support survey questions, check out our article on best questions for user support surveys.

Automatic follow-up questions based on previous reply

Most traditional support experience surveys stick to a set script—leaving you with vague answers and lots of guesswork. With Specific, AI crafts smart follow-up questions on the fly, based on each user’s last response and the surrounding context. This means you end up with clear, deep insights—without having to resend emails, schedule interviews, or chase after more details.

Here’s how it plays out:

• User: "The support was okay, but something was missing."

• AI follow-up: "Can you tell me what you felt was missing from your support experience?"

• User: "My issue took a while to get fixed."

• AI follow-up: "What specifically caused the delay, and how did it impact your experience?"

Without these follow-up questions, you’re stuck trying to decode one-liners that miss all the juicy context. Want to know more about this feature? See details about automatic AI follow-up questions in Specific. This new approach lets you experience a conversational survey in action—generate one yourself and spot the difference.

Ultimately, it’s this live, adaptive follow-up that transforms a standard questionnaire into a real conversation. That’s what makes it a true conversational survey.

Easy editing, like magic

No more fussing with spreadsheets or clunky form builders. With the Specific AI survey editor, you edit your survey in seconds—just chat your change, and the AI updates it like an expert. Whether you want to change the tone, add questions, or redirect the conversation—just say it, and your survey is ready. Learn more about AI-powered survey editing.

Share with a link or embed right in your product

Distributing your user support survey is as easy as picking the right delivery method:

• Sharable landing page surveys — Great for emailing your users, sharing via Slack, or posting in community forums. Simple link, quick access.

• In-product surveys — Perfect for SaaS teams who want contextual feedback from users right inside the app, web dashboard, or help center. No redirecting—just seamless, in-the-moment insights.

For most support experience surveys, embedding a conversational survey directly in your product yields faster, more relevant feedback—right when the user needs support, not after the fact.

AI-powered analysis for actionable insights

Once responses roll in, the heavy lifting is done instantly. With Specific, AI survey analysis automatically summarizes every response, detects recurring topics, and surfaces key insights. You can even chat with AI about your survey data to spot trends or root causes—no messy spreadsheets required.

This makes analyzing survey responses with AI effortless. Want more details? Read how to analyze user support experience survey responses with AI for practical tips. For a deeper look at this feature, see how AI survey response analysis in Specific unlocks instant feedback insights.

See this support experience survey example now

Take a closer look at a conversational AI survey designed for user support feedback—see real follow-up, dynamic insights, and easy sharing, all in one flow. Experience a new standard in survey engagement and analytics. Try the example and see how AI turns support feedback into clear action.