Survey template: SaaS Customer survey about performance

To get real, actionable feedback from SaaS customers about performance, we all want a tool that’s intelligent, fast, and actually enjoyable to use—both for us and for our customers. That’s where an AI survey template from Specific comes in. If you want to understand your users’ needs in a conversation—not a cold form—use and try this template.

What is a conversational survey and why AI makes it better for SaaS customers

It’s no secret: getting meaningful insights from SaaS customers about performance can be tough. Traditional surveys often feel impersonal, leading to lower response rates and incomplete answers. Even when you take the time to design manual surveys, tedious question-building eats up hours and you still might miss the mark with unclear or irrelevant questions.

That’s why conversational surveys—especially those powered by AI—are changing the game. Instead of static forms, you give customers a dynamic, chat-like experience where they feel understood and more willing to open up. Specific offers a best-in-class user experience for both creators and respondents, so your feedback loop is as smooth as any real-life conversation.

Here’s how AI survey generation stacks up against the old manual way:

Why use AI for SaaS customer surveys?

AI survey templates help you ask the right questions, every time. By leveraging the knowledge of thousands of prior surveys and best practices, an AI survey builder template guides you to the best questions for SaaS customers about performance. Your survey instantly feels more personal, more relevant, and way more engaging—cutting through the noise of average emails or pop-ups. Plus, with conversational designs now delivering up to 40% higher completion rates than traditional surveys [2], the difference is not just theoretical. That’s more responses, more context, and better data to guide your product.

Want more ideas? Check out the best questions for a SaaS customer survey about performance or learn how to create a SaaS customer survey about performance.

Automatic follow-up questions based on previous reply

What really sets Specific’s AI survey template apart is how it handles follow-up questions. Every SaaS customer is unique; some are concise, some detail-rich, and most just want the process to be easy. Our AI conversational survey tool asks real-time, intelligent follow-ups so you never get left with vague responses. Instead, you get a clear window into what your users think and why.

Consider these examples:

• SaaS customer: "The app is slow sometimes."

• AI follow-up: "Can you give an example of when it feels slow, or which features are most affected?"

• SaaS customer: "Performance could be better."

• AI follow-up: "What would make performance feel better to you—faster loading times, smoother navigation, or something else?"

If you ask people just once, you often get half the truth. With manual surveys, you’d chase down clarifications by email—taxing on your time and theirs. Automated, real-time followups get to the why, not just the what. Learn more on how automatic AI follow-up questions work.

That’s what makes it a conversational survey—each reply builds on the last, creating a seamless feedback loop that feels as natural as a chat.

Easy editing, like magic

Editing your SaaS customer performance survey couldn’t feel more natural. Just describe what you want to change—no technical jargon, no endless toggling through menus—and the AI survey editor instantly improves your template. Need to adjust tone, tweak question order, or plug in custom performance metrics? It’s all done in seconds. That “chat with AI” simplicity means you focus on what matters, and leave the tedious work to Specific’s AI.

Survey delivery: landing pages, in-product and more

You have options—let your survey meet your SaaS customers where they are, on their terms. Here’s how:

• Sharable landing page surveys: Perfect for broad outreach, customer panels, or follow-ups after support tickets. Send high-context performance questions directly to users or stakeholders, and let them reply at their convenience—no account needed.

• In-product surveys: Ideal for real-time performance feedback. Trigger the survey after specific user actions or events—like launching a new feature or onboarding upgrade. This catches customers when the experience is fresh, and the context is top of mind.

When performance is the topic, we often see the richest insights captured by in-product surveys—they catch users right when they interact with key features or hit snags.

AI-powered survey analysis: actionable insights, instantly

The power of Specific doesn’t stop when you collect the data. With AI survey analysis built in, you see clear, actionable insights without ever touching a spreadsheet.

• AI clusters responses by theme and urgency

• Instant summaries outline customer needs, frustrations, and top performance blockers

• You can chat with AI directly about results—ask for breakdowns by feature, segment by user type, or surface surprising trends

Save hours and eliminate guesswork—learn more about how to analyze SaaS customer performance survey responses with AI. Automated survey insights just became your new best friend.

Use this performance survey template now

Start getting high-quality SaaS customer feedback about performance with a conversational survey that feels personal, adaptive, and easy. Go beyond static forms—enjoy an intelligent AI survey template that actually gets you the insights you need.