Survey template: Patient survey about patient portal usability

Unlock better Patient Portal Usability insights with an AI-powered survey template that’s actually easy to build, iterate, and analyze. We created this at Specific to help you collect feedback that really matters—try it and see how much simpler it can be!

What is a conversational survey and why AI makes it better for patients

Designing a Patient Portal Usability survey is tough. Traditional manual surveys are often tedious, and patients don’t always complete them—leading to low participation and hard-to-use data. Conversational surveys change this by engaging patients in a friendly chat-like experience that feels more natural and less like a bureaucratic form.

With an AI survey template, you’re no longer struggling with clunky forms or slow editing processes. Our survey builder uses AI to create a dynamic, interactive experience for the patient, which means higher engagement and more thoughtful responses. In fact, response rates for healthcare surveys can swing drastically, with studies finding response rates ranging from 16.1% to 80.3% and averaging around 47.3%[1]. Specific’s conversational format is carefully designed to boost participation, helping you gather more—and more useful—insights.

Unlike static surveys, AI-generated templates learn from each answer. This lets you go beyond surface-level data collection—AI asks smart follow-ups, making the patient feel heard and clarifying their responses on the spot.

Why use AI for patient surveys?

• AI-powered tools interpret open-ended feedback instantly, so you spend less time cleaning data[3].

• Conversational surveys feel less burdensome to patients, increasing the chance they’ll finish and provide honest answers.

• Specific’s AI survey template leverages years of expertise to structure conversations that steer patients to useful, actionable insights—without overwhelming them.

• Learn more about crafting the best questions for a patient portal usability survey and explore how to easily create effective surveys for patients.

With Specific, you get a best-in-class user experience in conversational surveys—making feedback smooth for both creators and respondents.

Automatic follow-up questions based on previous reply

The magic of a conversational AI survey is in its ability to probe for clarity and gather context—in real time. With Specific, our AI asks smart, tailored follow-up questions on the spot, just like a skilled interviewer would. Instead of sending emails back and forth or manually following up days later, you get the full story in one seamless interview.

Let’s look at how this plays out if you skip follow-ups versus let our AI take the reins:

• Patient: “It wasn’t easy to log in.”

• AI follow-up: “Can you tell me what made logging in difficult? For example, was it the password process, security questions, or something else?”

Without the follow-up, your original survey reply is vague and hard to act on. But with AI-powered probing, you pinpoint precise usability barriers—increasing the value of every patient response.

These automated follow-up questions are a breakthrough—try generating a survey and see just how much clearer your insights become. Learn more about automatic AI follow-up questions in conversational surveys.

Because follow-ups turn your survey into a real conversation, patients feel genuinely understood and engaged. That’s what makes this an authentic conversational survey.

Easy editing, like magic

Editing your AI survey template with Specific couldn’t be simpler. Instead of sifting through clunky interfaces or building logic from scratch, just tell the AI what you want to change. Need to add a question about mobile app usage? Want to adjust the tone to be more encouraging? You can make expert-level edits in seconds—no technical skills required.

The tedious manual work vanishes—the AI handles question design, flow control, and even phrasing with research best practices in mind. If you want to see how easy it can be, try using the template here, or build a custom survey from scratch for any topic. Dive deeper into effortless survey editing with our chat interface on the AI survey editor page.

Flexible delivery: In-product and landing page options

You need to reach patients wherever it makes sense for them—so we built in two flexible delivery methods:

• Sharable landing page surveys: Perfect for sending to patients via email, SMS, or any outreach campaign. Patients can access surveys on their own time, without needing to log in to your portal.

• In-product surveys: Embedded directly in your patient portal, these conversational surveys catch people while they’re using your platform—leading to higher, more contextual feedback tied to real experiences with your portal’s usability.

For many Patient Portal Usability studies, you’ll often want to combine both methods. Delivering surveys in-product gets immediate feedback after key actions (like using a new feature), while landing page surveys are essential for outreach to a larger population or following up after appointments. Both options ensure you never miss valuable patient insights.

AI survey analysis: Instant insights, zero spreadsheets

Once you start receiving responses, analyzing survey data is effortless with Specific’s AI survey analysis—no manual sorting, no spreadsheets. Our system instantly summarizes every reply, highlights patterns and themes, and even lets you chat directly with the AI about what you’re seeing. Features like automatic topic detection save you hours, while conversational analysis helps you get to the “why” behind patient feedback.

If you want to see exactly how AI turns raw survey replies into actionable insights, see our in-depth guide on how to analyze patient portal usability survey responses with AI. It covers topic detection and actionable reporting—making sense of feedback faster than ever.

Use this Patient Portal Usability survey template now

Get deep, actionable feedback from patients about your portal with our AI-powered conversational survey template—generate, launch, and analyze with industry-leading tools at Specific for best results.