Survey template: Inactive Users survey about pricing concerns

Addressing pricing concerns with inactive users is crucial for product teams, but gathering this feedback is often tedious and yields mediocre insights. That's why it's so important to use and try this AI-powered conversational survey template from Specific—the quickest way to get meaningful feedback from former users and unlock hidden reasons behind pricing objections.

What is a conversational survey and why AI makes it better for inactive users

Traditional surveys about pricing concerns too often feel like a chore—for both the creator and the user. It's not easy to get honest feedback from inactive users, especially when a poorly designed survey pushes them away. Typical online survey response rates can be as low as 2% to 30%, making every response count for a lot more than it should [1].

A conversational survey flips the script. Instead of throwing a form at people, it launches a genuine, human-like chat. The AI survey template asks questions like a real person, following up naturally for clarification, making it easy for inactive users to open up about what held them back from upgrading or continuing with your product. Add that to the fact that conversational surveys have been proven to boost completion rates by up to 40% compared to traditional survey forms—an absolute game-changer if you’re collecting feedback from a less-engaged group [3].

Why use AI for inactive users surveys?

Inactive users have limited patience for long, impersonal surveys. By deploying an AI survey template, you remove friction—AI handles the logic, conversation flow, clarifies vague responses, and adapts follow-up questions in the moment. The result is sharper, more actionable insights about pricing challenges, without users feeling interrogated.

If you're curious about what to ask, check out the best questions to ask inactive users about pricing concerns—the AI behind Specific's template already bakes in many of these research-backed questions.

Specific excels at making this process smooth for everyone: you get high-quality, analyzed data, and your respondents get a quick, conversational, mobile-friendly experience they’ll actually finish. Curious to try it? Use this AI survey template, or if you want to create a custom survey about anything else from scratch, try the AI survey generator for total flexibility.

Automatic follow-up questions based on previous reply

The reason these feedback surveys stand out is the AI-powered follow-up logic. With Specific, the survey doesn’t stop at the first answer. The AI adapts its next question based on what the inactive user just said—like a seasoned interviewer who’s actually listening, probing at the right spots. This means more clarity, context, and fewer dead-end responses than you’d ever get via a typical feedback form.

If you skip follow-ups, here’s what can happen:

• Inactive user: "The price was just too high for me."

• AI follow-up: "Could you share what price range would have made you reconsider, or which features felt overpriced?"

Without that second question, you’d be left wondering if the issue was sticker shock, perceived value, competitor pricing, or something else entirely. Learn more about AI follow-up questions and see what sets this approach apart.

We encourage you—try generating a feedback survey using this template and experience firsthand how automatic follow-ups transform vague answers into actionable insights. This is what makes it a truly conversational survey, not just a fancy web form.

Easy editing, like magic

Worried the AI survey template won’t quite fit your audience or product? No problem. With Specific, you can edit your survey in seconds via a simple chat interface. Just type what you want ("Make question two friendlier" or "Add a follow-up about monthly pricing") and the AI takes care of it, structuring your survey like an expert in the field. This removes all the tedious manual editing—so instead of spending hours, your iterative tweaks are done in moments.

Survey delivery options for pricing concerns with inactive users

You need to meet your audience where they are—especially when the audience is inactive users and your topic is pricing concerns. With Specific, you’ve got two powerful ways to deliver surveys, tailored to the context:

• Sharable landing page surveys: Perfect for reaching out via email campaigns, user re-engagement drips, or customer success follow-ups. Just send a link—they answer on a distraction-free, mobile-friendly page that feels like chat. Especially effective for win-back campaigns and “we’d love your feedback” programs targeting people who haven’t logged in for a while.

• In-product surveys: If you catch returning inactive users inside your web app or SaaS platform, trigger the survey at the right moment—such as immediately after login or if they’re looking at pricing pages again. This context-sensitive approach can be highly effective for capturing real intent and feedback when the pricing concern is top of mind.

For inactive users and pricing issues, we find that sharable landing page surveys are often the primary method, given these users may have already left your app or unsubscribed. However, combining both options maximizes outreach and insight potential.

AI-powered analysis: actionable insights, no spreadsheets

Analyzing survey responses with AI is where Specific truly shines. As soon as responses come in, our AI-powered analysis digs through the feedback, highlights the key pricing concerns, and surfaces actionable insights—instantly. Instead of sifting through spreadsheets, you get automated survey insights, topic detection, and the ability to literally chat with AI about the data for deeper discovery. If you want to see how this works in depth, read our full guide on how to analyze inactive users pricing concerns survey responses with AI or check out the AI survey response analysis feature for advanced capabilities.

Use this pricing concerns survey template now

Don't miss the chance to uncover the real story behind inactive users’ pricing objections, using a conversational AI survey template that adapts, learns, and makes every answer count. Capture richer insights, boost completion rates, and move from noise to clarity—effortlessly.