Survey template: Inactive Users survey about churn reasons

If you want clear answers about why inactive users are churning, you need to ask the right questions—and make it easy for people to respond. That’s why we built this AI survey template at Specific: use and try this template to discover what’s really causing churn.

What is a conversational survey and why AI makes it better for inactive users

Traditional survey tools get ignored or only capture surface-level feedback. When you ask inactive users about churn reasons, you need a conversation—not another form. That’s where an AI survey template and conversational survey approach shine.

Conversational surveys mimic human-to-human interaction, using a chat-style interface to make respondents feel heard. Inactive users, often disengaged or ambivalent, are more likely to share authentic answers when the experience is intuitive and dynamic.

Old-school, linear forms can turn people off—especially when questions feel irrelevant or generic. Manual survey tools make you work harder, crafting every question and branching logic yourself, which eats up time and rarely leads to rich, actionable insights.

Why use AI for inactive users surveys?

• Faster creation: With an AI survey builder, you get expert-made templates in seconds.

• Personalized experience: The AI adapts to answers, keeping questions relevant and human.

• Dramatic engagement boost: Conversational surveys can increase survey completion rates by 40% compared to standard forms. [1]

• Deeper insights: Automated follow-ups clarify and dig deeper, leading to more actionable feedback.

Specific is a leader in AI conversational surveys, engineered for a smooth, intuitive user journey. Our AI survey template for churn reasons reduces friction, and transforms feedback into something valuable—for both creators and respondents. Want to dive deeper into survey content? See our advice on best questions for inactive users surveys about churn reasons.

Automatic follow-up questions based on previous reply

The quality of your churn data depends on going beyond surface-level answers. Specific’s AI-driven surveys don’t just stop at the first reply—the AI asks smart, real-time follow-up questions that adapt to each inactive user’s response and context, much like an expert researcher would.

Let’s look at why that matters. Without follow-ups, you often get vague, unhelpful feedback:

• Inactive User: "It just wasn’t working for me."

• AI follow-up: "Can you tell me a bit more about what wasn’t working as expected? Was there a feature you needed, or something that made the experience frustrating?"

That quick, friendly nudge opens up richer conversations. Otherwise, you’re left guessing what “wasn’t working.” It’s the difference between half-baked assumptions and actionable insight. Automated AI follow-ups also save you the hassle of endless back-and-forth by email—no more reaching out after the fact, hoping users will clarify.

Curious what this feels like? Try generating your survey and see how naturally these follow-ups dig for depth—seamlessly. See more on how it works in our feature breakdown on automatic AI follow-up questions.

Follow-ups transform a boring static survey into a real conversation—a true conversational survey that finally puts inactive users at ease and gets to the “why.”

Easy editing, like magic

Nothing should stand between you and rapid survey customization. With Specific’s AI survey editor, updates are easy: tell the AI what you want to change, and it rewrites the template with expert logic in seconds.

No need to wrestle with clunky builders or worry about breaking logic. Updates—new questions, tone shifts, different probes—happen instantly. The days of tedious, manual edits are over; Specific’s chat interface turns you into an expert survey builder without wrestling with complicated tools. If you want to start from scratch, try our flexible AI survey generator for any survey topic or audience.

Flexible delivery: reach inactive users where they are

Your survey only matters if people see it. That’s why Specific lets you deliver conversational surveys in the way that best fits inactive users and the churn reasons you’re after:

• Sharable landing page surveys: Great for emailing a direct link to inactive users, embedding the survey in a newsletter, or posting in a user community. You get a unique, mobile-ready link—perfect for re-engaging people who’ve dropped off your platform.

• In-product surveys: Ideal if you still have inactive users returning sporadically. The AI survey pops up as a widget in your app, directly confronting churn at the source, when users are most likely to respond in context.

Survey response rates can vary dramatically based on how and where you reach people. Online surveys get anywhere from 2% to 30% completion—with conversational, contextual delivery, you’ll reliably outperform standard emails and stale forms. [1]

For a walkthrough on creating and targeting these surveys for inactive users, see this detailed guide: how to create an inactive users survey about churn reasons.

The power of AI survey analysis—instant insights, zero spreadsheets

This is where the data finally gets useful. With Specific, you instantly get AI-powered summaries and key themes across every response—no need to export to spreadsheets or dig through walls of text. The AI engine automatically sorts topics, detects outliers, and lets you chat directly about results for live follow-up questions.

Say goodbye to endless sorting and labeling—instead, just ask the AI to explain top churn reasons, compare inactive user segments, or flag unusual feedback. Learn more about how to analyze inactive users churn reasons survey responses with AI or deep-dive with our dedicated AI survey analysis feature. The result: clear, fast, actionable insights—without the manual grind.

Use this churn reasons survey template now

Don’t settle for stale guesses about why users churn. Try our AI survey template to turn churn feedback into a real conversation, with richer context and instant AI analysis—all in a few clicks, powered by Specific.